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Restart Freezes as shutting down at times

#1 User is offline   gheese 

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  Posted 16 May 2007 - 04:01 AM

3. when i restart computer every once and a while it freezes and i have to shut it down and restart the computer, any clue why? This is happening more often lately.

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Posted 16 May 2007 - 04:06 AM

Are there any error messages in the Event Viewer at the time of the freeze?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 User is offline   gheese 

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Posted 16 May 2007 - 07:43 AM

When I restart and view the event viewer here is what I am seeing.

Mostly red X errors and information errors pertaining to the source service control manager stating network location awareness had failed... busy pipelines

A few DCOM errors... service database is locked attempting to start service winmgmt with arguments to run server.

I am using a USB port to connect to the internet... not a direct connection as that is on the other computer in the house. Maybe I need to download updates on the USB internet connector... does that make any sense?

#4 User is offline   zbd 

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Posted 16 May 2007 - 08:37 AM

Mine freeze when shutting down or rebooting. Here is one solution (works for me): right click on the start bar, start "task manager", there is a menu item called "shutdown", with sub-menu "shutdown", "restart", "logout" and so on. Here is the trick: hold down "ctrl" and left click "shutdown". XP will write back anything it needs to save and do a quick shutdown (skip some routine shutdown procedure, but there is no harm to your windows xp system!). If you are using some single mouse emulation software and use ctrl+left click/right click, this won't work.

#5 User is offline   usasma 

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Posted 16 May 2007 - 07:24 PM

Please let us know the exact text of the error messages. You can get this by double clicking on the error message.
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#6 User is offline   gheese 

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Posted 16 May 2007 - 07:56 PM

on this issue I do not get any pop up files or anything... computer just stays with light blue shutdown screen saying shutting down to restart, but it never restarts... just stays frozen.

This post has been edited by gheese: 16 May 2007 - 07:58 PM


#7 User is offline   usasma 

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Posted 16 May 2007 - 08:05 PM

My mistake! I though this was a BSOD message - not the shutdown screen. I'd suggest that you open up Task Manager (Ctrl-Alt-Del) and click on the Processes tab prior to shutting down. Look for any unusual activity there when shutting down and let us know the name of the process that causes it.

If nothing shows, then go to the View menu, select "Select Columns" and put check marks next to IO Reads, IO Writes, and IO Other. Then run the shutdown again - looking for any unusual activity in the new columns.
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#8 User is offline   gheese 

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Posted 16 May 2007 - 10:14 PM

I noticed a virus program error that i was getting in the event viewer... and actually just after i read the last post you put up i did get a red X square while in windows while restarting... i think it said "dll.dwwin"... WHY IN THE WORLD CAN YOU NOT KEEP THESE ERRORS UP... they disappear!!! In the event veiwer I think that error was just a TIMEOUT error... so far i restarted with no problems when i removed that virus program or no freezing of the computer... the task manager process file looks fine when shutting down.

If you get that red X pop up when shutting down... it only stays for a second, but i can go to event viewer on the next startup... which i did and although i cannot find the "ddl.dwwin" thing... i do find the red X pop ups and read them.

ONE QUICK QUESTION IF YOU CAN HELP ON THIS... I HAD A LOT OF SPYWARE AND TONS OF STUFF WHEN I RECENTLY LOADED A BUNCH OF PROGRAMS. I RAN ((( AD AWARE, SPYBOT S&D, AND THE PROBLEM ISSUE PROGRAM AVG7.5 SPYWARE/VIRUS PROGRAM)))

ARE THESE THE BEST FREE PROGRAMS TO RUN???

FYI : I DO NOT LIKE TO RUN VIRUS PROGRAMS ON MY COMPUTER... SOME DISAGREE OTHERS SAY TO RUN THEM CONSTANTLY.

THANK YOU!

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Posted 17 May 2007 - 12:35 AM

I think you should definitely have an anti-virus program with the real-time protection running at all times - and a good firewall. Otherwise you're asking for trouble.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 User is offline   gheese 

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Posted 17 May 2007 - 01:08 AM

I do have a great firewall...

as far as "real time" protection... most viruses are already in your computer doing the damage because they are NOT known yet... anti virus programs are great for ALREADY KNOWN VIRUSES, but what about the new virus created... obviously the infection will be done before NORTON cures it. To me they cause more of a hassle rather help. No need to run them all day everyday especially since they CANT detect / cure a virus that they DONT know about.

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Posted 17 May 2007 - 01:32 AM

I think the point is that if you don't enable the real-time protection then you will get infected by the "already known viruses" as well as the unknown ones. It's much better to prevent the viruses getting on your computer in the first place rather than just cleaning them off from time to time.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 User is offline   gheese 

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Posted 17 May 2007 - 04:00 AM

well considering that nearly all virus's getting on your computer are caused by opening... email, usb, cd, etc etc... people getting a virus constantly should maybe use more caution. Real time protection still does not block a new virus... it can be helpful though in destroying 1 computer instead of 100's. I am not going to get into a debate over the good vs. bad of a virus program. So they are great for many, and not so great for some.

:thumbsup:

This post has been edited by gheese: 17 May 2007 - 05:30 AM


#13 User is offline   usasma 

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Posted 17 May 2007 - 07:36 AM

Yes, most viruses are caused by opening something - but if you can't open anything, there's not much need to even go on the web!

But, you don't go walking downtown with $100 bills sticking out of your pocket (or do you? :thumbsup: It's the same thing with an unprotected computer on the web - you're asking for an attack.

If you don't use and anti-virus program, then you're just asking for trouble!

From what I've seen, the majority of the attacks are actually quite pitiful in their execution - and they depend on people not being aware of what's going on with their own system.

Next, even if the virus doesn't appear to hurt your system, it can take your resources and use them to hurt other systems - not a good thing!

Finally, your surfing behavior (in part) can determine how likely you are to get infected - but the likelihood of being the very first one to get a virus isn't real great.

And modern anti-malware programs are evolving to detect the infection by monitoring behavior rather than files - so a file that's acting like a virus will throw up a red flag for you to check it.

All in all, the best advice is to "wrap that rascal" in protection! :flowers:
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#14 User is offline   gheese 

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Posted 17 May 2007 - 08:59 AM

USASMA... well yes i do quite often walk with hundreds of dollars downtown and many other places (vegas)... work = poker.

Anyhow, im convinced to try anti virus software once again, but since i started really getting into computers I have never been into anti virus software, and for valid reasons from what I was told that made sense.

So I am 26 and became somewhat computer literate 9 years ago ill guess, and in that time I had one issue with a decent virus... i believe it was the NIMDA I think, if that rings a bell...

Anyhow... I have old norton disks, they will still work and just update correct???

Bc I am certainly not going to pay for anti virus programs nor waste time searching for a crack or keygen.

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Posted 17 May 2007 - 09:05 AM

No need to pay for good antivirus software. Check out the link below.

Freeware Replacements For Common Commercial Apps
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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