 Red X On Picture Thumbnail In Help, Picture is not working |
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 May 14 2007, 07:01 AM
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#1
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 Forum Regular  Group: Members Posts: 153 Joined: 6-April 07 From: Carmi, Illinois Member No.: 122,618  |
Had problems with the "Com Surrogate not working error" and have it solved by uninstalling the current DivX, Nero, and Urge. Have not had the problem since. I did upgrade to the most current DivX so I don't think that is the problem. Any help would sure be appreciated. |
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May 14 2007, 08:03 AM
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#2
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 Distinguished Member Group: MRU Student Posts: 809 Joined: 24-February 07 From: liverpool,england Member No.: 113,729 |
 hi jazzmannot sure in vista but in xp when anything like that happens i just right click and select show picture hope that helps -------------------- god my head hurts.
if you don't ask ,you don't know  I am in training at Malware Removal University - You too could train to help others Visit Bleeping computers sister site THOUGHTVENT -Its the place to be |
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May 14 2007, 06:23 PM
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#3
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 Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,697 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
Most likely it's a setting in your browser or a security program that you're using.
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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May 14 2007, 08:01 PM
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#4
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Forum Regular Group: Members Posts: 153 Joined: 6-April 07 From: Carmi, Illinois Member No.: 122,618 |
John,
Would sure appreciate any suggestions. I am using Webroots Spy Sweeper but have not had this problem with it before. If it is the browser, what do I need to look for to correct it. Driving me crazy. Thought about paying M$ the $59.00 for help. I was on one site that suggested I reinstall everything. I really don't want to do that if I don't have to. Thanks for any and all suggestions. JazzMahn p.s. It isn't affecting the way the computer functions. It just looks bad every time I go to Help. |
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May 15 2007, 05:48 AM
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#5
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Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,697 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
Try disabling SpySweeper temporarily and see if that helps.
Try resetting your IE settings to default and see if that helps. Try searching the MS Knowledge Base for similar issues. Here's an article that seems to describe your problem: http://support.microsoft.com/kb/283807/en-...&sid=global FWIW - in the past when I had this problem, I reinstalled the OS to fix it. I hope that this isn't the fix for you! -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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May 15 2007, 06:36 AM
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#6
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Forum Regular Group: Members Posts: 153 Joined: 6-April 07 From: Carmi, Illinois Member No.: 122,618 |
John,
The only time I am getting the red x is in Help and Support. I used to have this problem on web pages I visited but that is not the problem for me. Just on the picture (or graphic image) when I go to Help and Support. I checked under Default Programs and when I went down the list of extensions associated with a specific program all the extensions listed for Help and Support were listed as "unknown program". I have a feeling this might have happened after I uninstalled Nero. It is a good program but wants to take over your computer's default settings. Going to try M$ even if I have to pay (the joys of OEM-provide your own support) before I reinstall. That is the only problem the computer is having. If they can fix it without a reinstall, my time is worth more than $59.00. Will keep you posted. If you have any other thoughts, let me know. Thought maybe reinstalling Nero. What do you think. |
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May 15 2007, 10:16 AM
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#7
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 Bleeping entraÎner Group: HJT Team Coach Posts: 1,711 Joined: 24-September 04 Member No.: 2,990 |
You're right about Nero wanting to take over everything! Before you call MS; uninstall Nero, clean all temps, defrag and reboot. See if the problem is still there.
-------------------- MS MVP Windows-Security 2006-2008
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators Admin PC Pitstop |
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May 15 2007, 03:29 PM
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#8
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Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,697 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
My Help and Support files are also listed as Unknown Program - and they work just fine.
Try checking the association for .xml files. If it's not listed as the XML Editor, change it to that. http://www.windows-now.com/blogs/kmkenney/...nd-support.aspx -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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May 15 2007, 09:45 PM
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#9
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Forum Regular Group: Members Posts: 153 Joined: 6-April 07 From: Carmi, Illinois Member No.: 122,618 |
John,
I wiped out Nero. Even went into the registry and wiped out any instance of Nero. I also did a complete defrag. Used Ccleaner and cleaned out all internet temp files, etc. Cleaned out history, all my cookies, and restarted. Same problem. I went to default file associations and under .xml it showed XML Document and the current default as Internet Explorer. I did download the registry fix for help to restore defaults but I am still getting the same problem with red x's. Do I need to change the default from Internet Explorer to something else? Let me know. Thanks, JazzMahn |
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May 16 2007, 06:19 AM
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#10
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Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,697 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
I'd give another browser a try (Firefox is free and available here: http://www.mozilla.com )
It won't fix your problem, but it'll let you know if the problem is with IE or deeper in the OS. -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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May 16 2007, 06:59 AM
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#11
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Forum Regular Group: Members Posts: 153 Joined: 6-April 07 From: Carmi, Illinois Member No.: 122,618 |
I can't believe how simple the answer was. I went to settings in help and there was a box to check asking if I wanted to include online help in my search for assistance. I checked the box and all of a sudden all the red x's turned into graphic images. Problem solved. Saved myself paying M$ $59.00.
Feel ignorant that I hadn't tried that but at least now I know. I hope it can help someone else. Thanks for all the great suggestions. JazzMahn 
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May 16 2007, 07:17 AM
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#12
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 Member Group: Members Posts: 102 Joined: 2-July 04 Member No.: 1,148 |
I've had the same problem in Firefox and never have solved it. I have wondered whether it is something to so with the speed of the server at the other end or the connection or the type of image used.
-------------------- I'd like to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers
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May 16 2007, 07:24 AM
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#13
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Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,697 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
I'm glad that you fixed it! And, this'll give others a way to figure it out when they come looking!
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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May 16 2007, 11:52 AM
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#14
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Forum Regular Group: Members Posts: 153 Joined: 6-April 07 From: Carmi, Illinois Member No.: 122,618 |
Post Script:
I was able to correct the problem when I am online. For the heck of it I looked at the help and support tab when I was offline and the red x's were back. Normally the first thing I do is go online so at least for me the problem is solved as I would normally be on line when I look. Don't know if this is a complete solution but it works for me. No $59.00 for M$. JazzMahn |
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