 Zone Alarm Security Suite Update Problems, Anti-Spyware will not update |
Welcome Guest ( Log In | Click here to Register a free account now! )
Register a free account to unlock additional features at BleepingComputer.com
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.| Important Announcement: The winners of the BC Million Post contest have been announced. You can read who the winners are at this post. - BleepingComputer Management |
  |
  Apr 7 2007, 03:21 PM
Post
#1
|
|
|
Member  Group: Members Posts: 38 Joined: 31-March 07 Member No.: 121,182  |
|
 |
 
|
|
Apr 7 2007, 03:24 PM
Post
#2
|
|
 Senior Member Group: Members Posts: 418 Joined: 30-December 05 From: Rosemount, MINN. Member No.: 47,493 |
I believe those two need to be updated seperately. In the antivirus/antispyware area, there should be an update button. Click that and let me know if that fixes your problem.
If I'm wrong on this, feel free to correct me. -- Jess -------------------- Windows XP Media Center Edition 2005 l McAfee Total Protection l Super AntiSpyware Free Edition l AdAware SE Personal l Spyware Blaster l Spyware Guard l Safe Eyes 2007
|
|
|
|
|
Apr 7 2007, 03:53 PM
Post
#3
|
|
|
Member Group: Members Posts: 38 Joined: 31-March 07 Member No.: 121,182 |
well i see the button that says "update now" but when i click that, it updates them both at the same time and the anti-spyware part fails. is there some other way to update them?
|
|
|
|
|
Apr 10 2007, 07:43 PM
Post
#4
|
|
|
Member Group: Members Posts: 38 Joined: 31-March 07 Member No.: 121,182 |
plz someone help me
|
|
|
|
|
Apr 11 2007, 10:17 AM
Post
#5
|
|
|
Senior Member Group: Members Posts: 418 Joined: 30-December 05 From: Rosemount, MINN. Member No.: 47,493 |
Hi,
Sorry for the delayed response. Do you know how to go to the add/remove programs area? What I recommend is for you to scroll down till you see Zone Labs Security Suite, then tell me if there is a repair option for this program. -- Jesse -------------------- Windows XP Media Center Edition 2005 l McAfee Total Protection l Super AntiSpyware Free Edition l AdAware SE Personal l Spyware Blaster l Spyware Guard l Safe Eyes 2007
|
|
|
|
|
Apr 11 2007, 06:09 PM
Post
#6
|
|
|
Member Group: Members Posts: 38 Joined: 31-March 07 Member No.: 121,182 |
i looked in the remove/add programs utility and looked for zone alarm, but the only thing i could do with it was uninstall
|
|
|
|
|
Apr 15 2007, 08:21 AM
Post
#7
|
|
|
Member Group: Members Posts: 38 Joined: 31-March 07 Member No.: 121,182 |
did an uninstall of ZASS and that fixed the problem, anyone with similar problems may want to try this method
|
|
|
|
|
Apr 15 2007, 02:04 PM
Post
#8
|
|
|
Distinguished Member Group: Members Posts: 966 Joined: 21-October 04 Member No.: 3,911 |
QUOTE(Jesse Bassett @ Apr 11 2007, 11:17 AM)  Do you know how to go to the add/remove programs area? Attempts to use Add/Remove usually is the primary cause of subsequent troubles with any security suite. Zone Alarm included. There's a clean uninstall provided from start menu. That said, on the Zone Labs forum is a fix - I haven't used it - but it is very simple - people need to delete just one file and then the spyware updates work. |
|
|
|
|
Apr 15 2007, 02:59 PM
Post
#9
|
|
|
Distinguished Member Group: Members Posts: 966 Joined: 21-October 04 Member No.: 3,911 |
Fixing failures with updates
As I understand it, most such troubles are due to corrupted files (due to windows errors)Here's the way that appears to have worked: Find c:\windows\system32\Zonelabs\Updates delete LocalCatalog.xml file, reboot, and try again. If this fails, delete all files in this folder. Reboot. This post has been edited by tos226: Apr 15 2007, 03:00 PM |
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
| Lo-Fi Version | Time is now: 22nd November 2008 - 11:57 AM |
© 2003-2008 All Rights Reserved Bleeping Computer LLC.