BleepingComputer.com: Express Upgrade Program

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Express Upgrade Program

#1 Jesse Bassett

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Posted 12 January 2007 - 07:01 PM

hello,
I bought a new laptop and am eligable for a free upgrade to Vista. However whenever I go to fulfill the upgrade, I get a message:

"An internal error has occurred. Please try again later".

It's through Toshiba...... what should I do? Should I just conctact Toshiba?

help,
Jess

Windows XP Media Center Edition 2005 l McAfee Total Protection l Super AntiSpyware Free Edition l AdAware SE Personal l Spyware Blaster l Spyware Guard l Safe Eyes 2007

#2 HitSquad

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Posted 13 January 2007 - 05:59 AM

Hi Jess.
I take it you're using the Toshiba Upgrade Redemtion Site?
It's probably just a server error. (busy or down). You could try again later, do it by mail or by phone.
You have until 3-15-07 to redeem it. More info here if you need it.
According to Toshiba, you'll get your cd "when available", whatever that means. They say 6-8 weeks.

This post has been edited by HitSquad: 13 January 2007 - 06:00 AM

#3 usasma

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Posted 13 January 2007 - 08:07 AM

From the Toshiba site:

Quote

How can I redeem my upgrade to Vista™?
You have the following 3 options to redeem your upgrade

1- Online
Express Upgrade redemption web site: www.vistaupgrade.toshiba.com

2- By mail
US Post Office address for redemption center:
Express Upgrade to Vista™ Promotion
P.O. Box 1918 Orem, UT 84059-1918

3- By phone
Customer Service:
Toll number: (801) 222-4522
Toll Free: 800-817-5602

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#4 Jesse Bassett

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Posted 13 January 2007 - 03:12 PM

usasma, on Jan 13 2007, 07:07 AM, said:

From the Toshiba site:

Quote

usasma,
do you know if you need to pay for the Vista Upgrade? I was told I didn't....

Windows XP Media Center Edition 2005 l McAfee Total Protection l Super AntiSpyware Free Edition l AdAware SE Personal l Spyware Blaster l Spyware Guard l Safe Eyes 2007

#5 usasma

Still visually handicapped, new avatar (a camel) :0)

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Posted 13 January 2007 - 04:00 PM

Check out the link that HitSquad provided ( http://www.toshibadirect.com/td/b2c/ebtext...aExpressUpgrade )
There's a table near the bottom that summarizes what's free and what's not.

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#6 Jesse Bassett

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Joined: 30-December 05
Location:Rosemount, MINN.

Posted 18 January 2007 - 07:56 AM

Thanks man. I submitted my order but now I get an error message saying my order is not valid or something like it! Grrr.... the trials one must go through

Windows XP Media Center Edition 2005 l McAfee Total Protection l Super AntiSpyware Free Edition l AdAware SE Personal l Spyware Blaster l Spyware Guard l Safe Eyes 2007