BleepingComputer.com: Video And Audio

I had been having problems with my computer so i used the "back in time" feature on the computer, after which i cant view videos or any flash images. All i get is a blank box with a smaller box in the upper left hand corner with a triangle, circle, and square inside it. i have windows media player, realplayer, and flash player. i even downloaded a codec file and with no progress. i check my ...."diagtx" files....right? and they said no problems found. so i tried lowering my video acceleration to zero on my windows media player and still nothing

hhhheeeelllooooo? anyone out there? lol. please, anyone with information please help.

When you say "back in time" feature" do you mean 'System Restore"?

In any case it sounds like something went wrong with Windows Media Player or your 'flash player'. Personally I would uninstall the software your having problems with and then reinstall.

Also think about using Real Alternative an free player that strangely enough is an alternative to 'RealPlayer'!! Also look out for Quicktime Alternative

ill try that. i'm hoping that is all it is and not that it lost some video files or something

nope. i did both of them and nothing.

Our your media players updated?
Also what exactly the errror says when you get it

Yeah, my media players are updated, and there really isnt an error message just where ever there are videos or flash images it has a blank box, and in the upper left hand corner is the typical box with a square, circle and a triangle. i cant view places like yikers.com. youtube.com and certain features in myspace i cant see either. \

it was all working fine before i did the system restore, but i restarted into safemode and did SOMETHING, i have know idea what, but when i restarted into regular mode, it worked, until i adjusted my firewall and it stopped working. i thought that might be the reason but it wouldnt work even after i completely disabled it, i tried uninstalling and reinstalling my firewall and that didnt work, i went into the application rules on my firewall and gave my media player full access. i have defender pro 5 in 1 2007. i tried going into safe mode to reset my security setting and it wouldnt let me access it in safe mode.

Some other questions :

Which browser do you use?

Can you indicate what you can see in my space and what you can't see. ( pref. file types)

You said you downloaded "a codec " which one?

On myspace, i'm not sure the file types but i cant see the "music box" on the profile, nor hear the music, and i have a slide show on there from slide.com.

--------

I use the new internet explorer 7

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I'm sorry, apparently it was a codec defiler pac which included:

ffdshow: Rapidly making codec packs obsolete. Plays almost everything.
Haali Media filter: Supports the Matroska, MP4, and OGM A/V container formats.
VSFilter: Supports a wide variety of subtitle formats.
DivX ;-) Audio: Just in case.
AC3 XForm filter: Makes life a little easier for folks with external Dolby Digital decoders.
HDTVPump: Support for HD/ATSC transport st
----

Why did you use System Restore,what problems were you having?
Also click Start> right click my computer
click Properties>Click hardware Tab
click Device Manager
Expand (+) each of the devices to see if any conflicts appear (Yellow triangles)

because some numb nuts another site told me to because i had the winavirus adaware and nothing i had would get rid of it, i tried everything they told me to on the internet and nothing got rid of it, only gave me more adaware. so they told me to do a system restore and that it should take care of it.

last night i went on my own and went into safe mode and did a defrag and disk scan because i am trying to figure out what it was i did in safe mode that had it temperarily working. i also tried uninstalling and reinstalling my firewall AGAIN in safemode but i found out i could uninstall the firewall but i couldnt install it in safe mode. is there program that i could run that would tell me whats wrong with it? this defender pro has a PC Repair program on it but it didnt work.

This post has been edited by cuzinwhitebread: 26 November 2006 - 11:41 AM

Ok let's try to straighten a few things out.
it appears you've got malware and a possible sound issue.
What is your Operating System.
What antivirus and spyware programs do you have installed
Did you try them in safe mode,what did they find
What firewall are you using
The original box,triangle,square problem sounds like a sound issue
What is your sound devive
Were ther any conflicts in the Device manager

my operating system is windows xp, how do i find out what sound devise i use? i mean, it works fine when i use media player playing music but its the internet stuff thats messing it up. i use defender pro 5 in 1 2007 firewall, spyware, and antivirus. but when i ran a scan in save mode i used the AVG scanner and it found this:

here is the AVG log:

+ Created at: 5:44:13 AM 11/11/2006

+ Scan result:



C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0008092.dll -> Adware.Agent : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0008826.dll -> Adware.Searchcolor : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0008827.exe -> Adware.Searchcolor : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0008830.dll -> Adware.Virtumonde : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000753.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000788.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000811.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001935.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001937.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0010054.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0010058.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0010410.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP31\A0010412.exe -> Adware.VirusBurster : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP11\A0000722.dll -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP11\A0000723.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP11\A0000724.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000760.dll -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000761.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000762.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000799.dll -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000800.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000801.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000982.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000983.dll -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0000984.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0001223.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0001351.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0001380.dll -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0001414.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP12\A0001450.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001465.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001637.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001987.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001988.dll -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001989.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\System Volume Information\_restore{593F298F-B7D6-4A3D-A260-6D7E68E3F587}\RP13\A0001990.exe -> Not-A-Virus.Hoax.Win32.Renos.fo : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@adrevolver[1].txt -> TrackingCookie.Adrevolver : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@casalemedia[2].txt -> TrackingCookie.Casalemedia : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@clickbank[1].txt -> TrackingCookie.Clickbank : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ehg-gamespot.hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ads.pointroll[2].txt -> TrackingCookie.Pointroll : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@tradedoubler[1].txt -> TrackingCookie.Tradedoubler : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@trafficmp[2].txt -> TrackingCookie.Trafficmp : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned.


::Report end


after i executed the deletion of the files i ran a hijack this log and it ran out like this:

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\DefenderPro AntiSpy\DPASNT.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Defender Pro\Defender Pro Firewall\KAVPF.exe
C:\Program Files\DefenderPro AntiSpy\AntiSpy\TSAntiSpy.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: OsbornTech Popup Blocker - {C68AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - C:\Program Files\DefenderPro AntiSpy\PopupBlocker\PopupBlocker.dll
O3 - Toolbar: Defender Pro Anti-Scam - {102BAD8B-CD05-46ff-94FF-A2C1ABD5F7D5} - C:\Program Files\Defender Pro\Defender Pro Anti-Scam\mscoree.dll
O4 - HKLM\..\Run: [ServicesNotify] C:\Program Files\Defender Pro\Defender Pro Anti-Scam\ServicesNotify.exe
O4 - HKLM\..\Run: [DPAS] "C:\Program Files\DefenderPro AntiSpy\DPASNT.exe"
O4 - HKLM\..\Run: [DPASUpdate] "C:\Program Files\DefenderPro AntiSpy\DPASAutUpdate.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Defender Pro\Defender Pro Anti-Virus\kav.exe" /minimize
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Defender Pro Firewall.lnk = C:\Program Files\Defender Pro\Defender Pro Firewall\KAVPF.exe
O9 - Extra button: Popup Blocker - {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - C:\Program Files\DefenderPro AntiSpy\PopupBlocker\PopupBlocker.dll
O9 - Extra 'Tools' menuitem: Popup Blocker - {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - C:\Program Files\DefenderPro AntiSpy\PopupBlocker\PopupBlocker.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: kavsvc - Defender Pro LLC - C:\Program Files\Defender Pro\Defender Pro Anti-Virus\kavsvc.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)


Now i was told that the logs look clean. but that was ran a few days ago, but the problem has been going on for a month now so if it is malware it would be on this log i'm sure.

There werent any problems on the devise manager.

i guess what i will do is run my defender pro antivirus scan over night and see what it finds.