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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


DO NOT post a ComboFix log unless requested to.


Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


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> I Keep Geting The Same Popups And A Blue Spyware To Download, do not no how to stop it help me plzzzzzzzzzzzzz
iceoc
post Apr 15 2006, 05:56 PM
Post #16


New Member
*

Group: Members
Posts: 11
Joined: 12-April 06
Member No.: 63,818



Incident Status Location

Spyware:Cookie/Btgrab Not disinfected C:\Documents and Settings\ice\Cookies\ice@btg.btgrab[3].txt
Spyware:Cookie/Btgrab Not disinfected C:\Documents and Settings\ice\Cookies\ice@btg.btgrab[4].txt
Spyware:Cookie/OfferOptimizer Not disinfected C:\Documents and Settings\ice\Cookies\ice@offeroptimizer[1].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\ice\Desktop\smitRem\Process.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\ice\Desktop\smitRem.exe[Process.exe]
Spyware:spyware/surfsidekick Not disinfected C:\Documents and Settings\ice\Local Settings\Temporary Internet Files\Ssk.log
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\ice\My Documents\smitRem\Process.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\ice\My Documents\smitRem.exe[Process.exe]
Spyware:Cookie/Cassava Not disinfected C:\Documents and Settings\LocalService\Cookies\system@cassava[1].txt
Spyware:Cookie/did-it Not disinfected C:\Documents and Settings\LocalService\Cookies\system@did-it[1].txt
Spyware:Cookie/AspinallsOnlineCasino Not disinfected C:\Documents and Settings\LocalService\Cookies\system@pacificpoker[2].txt
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\LocalService\Cookies\system@realmedia[1].txt
Potentially unwanted tool:Application/iWon Not disinfected C:\Program Files\Hijackthis\backups\backup-20060415-013138-973.inf
Adware:Adware/PurityScan Not disinfected C:\Program Files\Hijackthis\backups\backup-20060415-165154-935.dll
Logfile of HijackThis v1.99.1
Scan saved at 6:53:23 PM, on 4/15/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~1.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\AOL\1134917598\ee\AOLSoftware.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Movielink\MovielinkManager\Movielink User.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134917598\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [LoadMSvcmm] "C:\Program Files\Movielink\MovielinkManager\Movielink User.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://sef.mlxchange.com/Control/MultiSelectComboBox.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by7fd.bay7.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1134162397990
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://sef.mlxchange.com/Control/MLXClientUtils.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://sef.mlxchange.com/Control/IRCSharc.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...734/mcfscan.cab
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Movielink Core Service - Movielink LLC - C:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
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+Quote Post
miekiemoes
post Apr 15 2006, 06:05 PM
Post #17


Malware Killer Dog
******

Group: Malware Response Team
Posts: 18,813
Joined: 18-February 05
From: Belgium
Member No.: 12,408



Almost finished. smile.gif

What Panda found were mainly cookies, so to clean them, look in one of my previous posts where I explained how to clean cookies.
Also delete next file:

C:\Documents and Settings\ice\Local Settings\Temporary Internet Files\Ssk.log

Check and fix next leftover in hijackthis:

O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe

Let me know in your next reply how things are running now. smile.gif


--------------------
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.
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+Quote Post
iceoc
post Apr 16 2006, 02:13 PM
Post #18


New Member
*

Group: Members
Posts: 11
Joined: 12-April 06
Member No.: 63,818



i did not find Ssk.log but i am runing very very good now thank you so much i am going to make a donation to the site i can not say thank you enough for what you did for me save me a lot of money thank you .
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miekiemoes
post Apr 16 2006, 02:24 PM
Post #19


Malware Killer Dog
******

Group: Malware Response Team
Posts: 18,813
Joined: 18-February 05
From: Belgium
Member No.: 12,408



Hello,

I already thought you couldn't find Ssk.log, heard already a lot of other people telling this, but it is present though.

Perform next should get rid of it:

* Open hijackthis, click 'config' (bottom right)
Choose the tab 'misc Tools' on top.
Choose 'delete a file on reboot'
In the field, copy and paste next:

C:\Documents and Settings\ice\Local Settings\Temporary Internet Files\Ssk.log

Click open.
Hijackthis will tell you that this file will be deleted on next reboot and if you want to reboot now. Click Yes/ok
Your system should reboot now.

And glad I could help. smile.gif

Perform a full scan with an updated Adaware SE and/or Spybot S&D to get rid of some leftovers if still present.
If you don't have those programs yet, you can find the downloadlocations in my sig.

To keep this clean in the future, I would suggest the following things:

Install Spywareblaster
SpywareBlaster doesn`t scan and clean for so-called spyware, but prevents it from being installed in the first place. It blocks the popular spyware ActiveX controls, and also prevents the installation of any of them via a webpage.

* Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. Because a lot of free software can bundle other software, including spyware.

Let your antispywarescanner(s) scan frequently and don't forget to update before.

And I do suggest you perform an online virusscan once in a while. (Housecall and/or Bitdefender). Because what one virusscanner can't find another one maybe can.
Also make sure that your virusscanner, the one that is installed on your system is always up to date!

Make sure your windows has the latest updates, so visit asap: http://windowsupdate.microsoft.com/ to update to SP2!

If you are having XP SP2, read here how to configure Security Features for Internet Explorer:
http://www.microsoft.com/technet/security/...xp/iesecxp.mspx

Also visit this Free Online Scanner for PC Health and Safety and Microsoft Security At Home for tips to Protect your Pc, Protect yourself and Protect your Family.

More info on how to prevent malware you can also find here (By Tony Klein)
and here: http://wiki.castlecops.com/Malware_Prevent...nt_Re-infection

If you want to fight back the Malware Writers that have made your life a misery, please take a look here.

Happy surfing again! smile.gif


--------------------
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.
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+Quote Post
miekiemoes
post Apr 20 2006, 09:11 AM
Post #20


Malware Killer Dog
******

Group: Malware Response Team
Posts: 18,813
Joined: 18-February 05
From: Belgium
Member No.: 12,408



Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


--------------------
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.
Go to the top of the page
 
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