Help
Hello,
I'm running Windows 7 on a Toshiba satellite. I've had problems with a slow-down of processes. I've run Malwarebytes fullscans, but they didn't pick up anything.
The error log of Administrative Events showed over 5,743 error events within the past week.
The most common error listed Source as 'atapi', Event ID: 11.
Any ideas?
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Huge error log, laptop slows in minutes Laptop slows within minutes after start up, error log racked up
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#2
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Posted 07 April 2012 - 01:26 PM
Please describe the EXACT problems you are experiencing IN DETAIL. ♦
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#3
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Posted 07 April 2012 - 01:51 PM
Thank you for your attention!
A few minutes after a normal start up, accessing any folder (e.g. My Pictures, My Documents) or program will slow down to the point of Not Responding. When attempting to use internet browsers, there is no page redirection, but after a few minutes the program becomes unresponsive.
Sometimes if too many minutes have passed, even attempting to open the Task Manager with Ctrl+Alt+Delete will not occur. This error message is displayed instead:
Failure to display security and shut down options
The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.
Below is a screenshot of the current Event Viewer log:
I am currently running the laptop in Safe Mode with Networking and it has run without the slow down problem or new errors in the Event Viewer.
A few minutes after a normal start up, accessing any folder (e.g. My Pictures, My Documents) or program will slow down to the point of Not Responding. When attempting to use internet browsers, there is no page redirection, but after a few minutes the program becomes unresponsive.
Sometimes if too many minutes have passed, even attempting to open the Task Manager with Ctrl+Alt+Delete will not occur. This error message is displayed instead:
Failure to display security and shut down options
The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.
Below is a screenshot of the current Event Viewer log:
I am currently running the laptop in Safe Mode with Networking and it has run without the slow down problem or new errors in the Event Viewer.
#4
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Posted 07 April 2012 - 01:54 PM
Most of the Event Viewer errors logged resemble this:
#5
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Posted 07 April 2012 - 02:57 PM
1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Have you run a full scan with your anti virus app?
3) What happens if you boot to safe mode?
2) Have you run a full scan with your anti virus app?
3) What happens if you boot to safe mode?
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#6
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Posted 07 April 2012 - 05:06 PM
Allan, on 07 April 2012 - 02:57 PM, said:
1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Have you run a full scan with your anti virus app?
3) What happens if you boot to safe mode?
2) Have you run a full scan with your anti virus app?
3) What happens if you boot to safe mode?
1) My younger sister had installed Google Chrome and used it for a school assignment and regular browsing during the past week. I have since uninstalled Chrome.
2) I have run a full scan with Microsoft Security Essentials and Malwarebytes Anti-Malware (registered). Both returned results of 0 viruses or suspicious items detected.
3) If I boot to safe mode, all Safe Mode usable programs (no sound or picture viewer) stay responsive and internet browsing is slow loading but works.
Below is Task Manager and Event Viewer during current Safe Mode with Networking start up (only 8 events logged in Event Viewer, which is significantly less than when booting in Normal Mode):
#7
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Posted 07 April 2012 - 05:12 PM
Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.
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#8
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Posted 07 April 2012 - 08:37 PM
Update:
Booted under Selective Startup. Problem did not occur.
Slowly adding items back to msconfig.
Booted under Selective Startup. Problem did not occur.
Slowly adding items back to msconfig.
#9
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Posted 08 April 2012 - 07:52 AM
Okay, please keep us posted. The fact that everything seems to work well in safe mode would seem to indicate the problem is, at least in some part, caused or affected by something loading with the OS.
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#10
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Posted 08 April 2012 - 09:53 PM
Will do. It's just slow work.
Started loading the security programs first. If there's any common Windows 7 services that are usually safe, let me know.
Started loading the security programs first. If there's any common Windows 7 services that are usually safe, let me know.
#11
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Posted 12 April 2012 - 03:23 PM
Okay, I may have found something.
After I rebooted with " Microsoft .NET Framework NGEN v4.030319_X86 " added to the services I began having difficulties again. The task manager wouldn't load, and all of a sudden Microsoft Office programs could not verify their application license and would shut down.
As a short-term verification, I unchecked " Microsoft .NET Framework " from the msconfig services menu and rebooted. Laptop programs were back to running normally, the task manager worked, and Office programs no longer needed to suddenly verify their application license.
There are still other services I have not checked in msconfig, but so far this was the first one that showed a negative effect.
After I rebooted with " Microsoft .NET Framework NGEN v4.030319_X86 " added to the services I began having difficulties again. The task manager wouldn't load, and all of a sudden Microsoft Office programs could not verify their application license and would shut down.
As a short-term verification, I unchecked " Microsoft .NET Framework " from the msconfig services menu and rebooted. Laptop programs were back to running normally, the task manager worked, and Office programs no longer needed to suddenly verify their application license.
There are still other services I have not checked in msconfig, but so far this was the first one that showed a negative effect.
#12
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Posted 12 April 2012 - 03:41 PM
Ugh. Maybe I was too hopeful at finally finding a resolution. After rebooting, Microsoft Office program files are no longer opening at this time.
.Net framework is still unselected, but Windows Update is blinking that it needs to update.
.Net framework is still unselected, but Windows Update is blinking that it needs to update.
#13
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Posted 12 April 2012 - 03:50 PM
All right, went back and used services.msc to Disable Microsoft .NET Framework.
Microsoft Office programs are running normally again. For now.
Microsoft Office programs are running normally again. For now.
#14
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Posted 17 April 2012 - 02:36 AM
Okay, Office programs are no longer opening. Laptop boots very slowly now. Do I have too many services open at startup?
This is what is currently checked to run:
And this is what is still pending individual check:
Should I disable some of the already checked services and see if Office programs open again? Or am I not running a vital service?
This is what is currently checked to run:
Quote
Adaptive Brightness
Background Intelligent Transfer Service
BitLocker Drive Encryption Service
Block Level Backup Engine Service
Certificate Propagation
COM+ Event System
COM+ System Application
Computer Browser
Credential Manager
Desktop Window Manager Session Manager
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Encrypting File System (EFS)
Health Key and Certificate Management
Interactive Services Detection
MBAMService
Microsoft .NET Framework
Microsoft Network Inspection
Microsoft Software Shadow Copy Provider
Multimedia Class Scheduler
Network Access Protection Agent
Office Software Protection Platform
Office Source Engine
Performance Logs & Alerts
Print Spooler
Problem Reports and Solutions Control Panel Support
Protected Storage
Quality Windows Audio Video Experience
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Smart Card
Smart Card Removal Policy
System Event Notification Service
Themes
Virtual Disk
Volume Shadow Copy
Webclient
Windows Activation Technologies Service
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows CardSpace
Windows Color System
Windows Connect Now - Config Registrat
Windows Defender
Windows Error Reporting Service
Windows Event Collector
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Installer
Windows Search
Windows Time
Windows Update
Wired AutoConfig
WMI Performance Adapter
WWAN AutoConfig
Background Intelligent Transfer Service
BitLocker Drive Encryption Service
Block Level Backup Engine Service
Certificate Propagation
COM+ Event System
COM+ System Application
Computer Browser
Credential Manager
Desktop Window Manager Session Manager
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Encrypting File System (EFS)
Health Key and Certificate Management
Interactive Services Detection
MBAMService
Microsoft .NET Framework
Microsoft Network Inspection
Microsoft Software Shadow Copy Provider
Multimedia Class Scheduler
Network Access Protection Agent
Office Software Protection Platform
Office Source Engine
Performance Logs & Alerts
Print Spooler
Problem Reports and Solutions Control Panel Support
Protected Storage
Quality Windows Audio Video Experience
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Smart Card
Smart Card Removal Policy
System Event Notification Service
Themes
Virtual Disk
Volume Shadow Copy
Webclient
Windows Activation Technologies Service
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows CardSpace
Windows Color System
Windows Connect Now - Config Registrat
Windows Defender
Windows Error Reporting Service
Windows Event Collector
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Installer
Windows Search
Windows Time
Windows Update
Wired AutoConfig
WMI Performance Adapter
WWAN AutoConfig
And this is what is still pending individual check:
Quote
ActiveX Installer (AxInstSV)
Adobe Acrobat Update Service
Adobe Flash Player Update Service
Application Experience
Application Identity
Application Layer Gateway Service
Bluetooth Support Service
BranchCache
Disk Defragmenter
Distributed Link Tracking Client
Distributed Transaction Coordinator
Fax
Function Discovery Provider Host
Function Discovery Resource Publication
Homegroup Listener
Homegroup Provider
Human Interface Device Access
Internet Connection Sharing (ICS)
IP Helper
KtmRm for Distributed Transaction Coordinator
Link-Layer Topology Discovery Mapper
Microsoft iSCSI Initiator Service
Microsoft SharePoint Workspace Audit Sservice
Netlogon
Offline Files
Parental Controls
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
PnP-X IP Bus Enumerator
PNRP Machine Name Publication Service
Portable Device Enumerator Service
Program Compatibility Assistant Service
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Desktop Configuration
Remote Desktop Services
Remote Desktop Services UserMode Port Redirector
Remote Procedure Call (RPC) Locator
Remote Registry
Secondary Logon
SNMP Trap
SPP Notification Service
SSDP Discovery
Steam Client Service
Superfetch
Tablet PC Input Service
Telephony
Thread Ordering Server
TPM Base Services
UPnP Device Host
Windows Biometric Service
Windows Live ID Sign-In Assistant
Windows Media Center Receiver Service
Windows Media Center Scheduler Service
Windows Media Player Network Sharing Service
Windows Modules Installer
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Remote Management (WS-Management)
WinHTTP Web Proxy Auto-Discovery Service
Adobe Acrobat Update Service
Adobe Flash Player Update Service
Application Experience
Application Identity
Application Layer Gateway Service
Bluetooth Support Service
BranchCache
Disk Defragmenter
Distributed Link Tracking Client
Distributed Transaction Coordinator
Fax
Function Discovery Provider Host
Function Discovery Resource Publication
Homegroup Listener
Homegroup Provider
Human Interface Device Access
Internet Connection Sharing (ICS)
IP Helper
KtmRm for Distributed Transaction Coordinator
Link-Layer Topology Discovery Mapper
Microsoft iSCSI Initiator Service
Microsoft SharePoint Workspace Audit Sservice
Netlogon
Offline Files
Parental Controls
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
PnP-X IP Bus Enumerator
PNRP Machine Name Publication Service
Portable Device Enumerator Service
Program Compatibility Assistant Service
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Desktop Configuration
Remote Desktop Services
Remote Desktop Services UserMode Port Redirector
Remote Procedure Call (RPC) Locator
Remote Registry
Secondary Logon
SNMP Trap
SPP Notification Service
SSDP Discovery
Steam Client Service
Superfetch
Tablet PC Input Service
Telephony
Thread Ordering Server
TPM Base Services
UPnP Device Host
Windows Biometric Service
Windows Live ID Sign-In Assistant
Windows Media Center Receiver Service
Windows Media Center Scheduler Service
Windows Media Player Network Sharing Service
Windows Modules Installer
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Remote Management (WS-Management)
WinHTTP Web Proxy Auto-Discovery Service
Should I disable some of the already checked services and see if Office programs open again? Or am I not running a vital service?
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