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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


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Request for semi urgent help.

#16 User is offline   Computer Attempter 

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Posted 25 February 2012 - 10:58 PM

k. got the java update..

eset scanner found 2.


C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application cleaned by deleting - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application cleaned by deleting - quarantined
.

thoughts?

thankyou again for this help.. would be very lost without it.

#17 User is offline   ratman 

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Posted 26 February 2012 - 07:03 AM

Hello Computer Attempter,

Quote

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application cleaned by deleting - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application cleaned by deleting - quarantined
These are false positives. I'd like you to restore these files..

Use Method ll in how to Restore from ESET

=================================================================================

Good work - your computer is clean :thumbsup:

Just a couple of housekeeping tasks now.

We need to delete ComboFix:

Please rename ComboFix.exe (right click ComboFix and select Rename) to Uninstall.exe and double click on it.

====================================================================================

Except for Malwarebytes, you can simply delete all other tools we used as they don't un-install.


Things to do to stay safe:

  • Make sure Windows Updates (including Internet Explorer) are current. Follow instructions here
  • Run Malwarebytes "Quick scan" once in a week to assure safety of your computer.
  • Download and install Secunia Personal Software Inspector (PSI): The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.
  • When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
  • ReadHow did I get infected?, With steps so it does not happen again!


Happy and safe surfing!


Can you reply to say whether you have any more issues or not. If not we can close this topic.
regards, ratman

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#18 User is offline   Computer Attempter 

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Posted 27 February 2012 - 01:43 AM

Epic, well done ratman. greatly appreciate the help.

#19 User is offline   Computer Attempter 

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Posted 27 February 2012 - 01:46 AM

aside the fact when i rename combofix to uninstall..

notice from internet security telling me this is a known trojan???
hopefully just the way combofix works...

#20 User is offline   ratman 

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Posted 27 February 2012 - 09:04 AM

You're welcome.

Yes, just carry on with uninstall.

Let me know if all is ok and I'll close this thread.
regards, ratman

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#21 User is offline   Computer Attempter 

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Posted 28 February 2012 - 12:07 AM

removed combmofix to AVG's vault..
gonna leave it there i think. otherwise everything is well..
thread close ok.

thankyou heaps

#22 User is offline   ratman 

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Posted 28 February 2012 - 06:37 AM

Hi,

Uninstalling ComboFix will implement some cleanup procedures as well as reset System Restore points:

Please try the following:
  • Press the Windows logo key+ R
  • Copy/paste the following bolded text into the Run box and click OK
ComboFix /Uninstall (please note space between x & /)

Can you tell me if this worked ok?

regards, ratman

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#23 User is offline   Computer Attempter 

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Posted 01 March 2012 - 06:51 AM

k. restored from vault, uninstalled. got the dialogue box 'combofix is uninstalled'
everything should be fine from now.
once again thanks for the assist.

#24 User is offline   ratman 

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Posted 01 March 2012 - 08:02 AM

You are welcome :thumbup2:
regards, ratman

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#25 User is offline   Elise 

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Posted 01 March 2012 - 08:40 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
regards, Elise

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