BleepingComputer.com: "Windows Antivirus 2007" scam downloaded

Hello

very good - let me have the new aswMBR when you can


gringo

aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-02-24 12:34:32
-----------------------------
12:34:32.469 OS Version: Windows 6.1.7600
12:34:32.485 Number of processors: 2 586 0x1C0A
12:34:32.485 ComputerName: HEIDI_COMPUTER UserName: Heidi
12:34:34.185 Initialize success
12:37:05.924 AVAST engine defs: 12022401
12:37:17.328 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
12:37:17.328 Disk 0 Vendor: SAMSUNG_HM160HI HH100-15 Size: 152627MB BusType: 11
12:37:17.359 Disk 0 MBR read successfully
12:37:17.375 Disk 0 MBR scan
12:37:17.406 Disk 0 Windows VISTA default MBR code
12:37:17.421 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
12:37:17.468 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 15000 MB offset 81920
12:37:17.499 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 137586 MB offset 30801920
12:37:17.531 Disk 0 scanning sectors +312579760
12:37:17.640 Disk 0 scanning C:\Windows\system32\drivers
12:37:38.825 Service scanning
12:38:20.430 Modules scanning
12:38:33.393 Disk 0 trace - called modules:
12:38:33.440 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll ataport.SYS PCIIDEX.SYS msahci.sys
12:38:33.456 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x846ea460]
12:38:33.487 3 CLASSPNP.SYS[868d059e] -> nt!IofCallDriver -> [0x84657918]
12:38:33.503 5 ACPI.sys[862c43b2] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x84654908]
12:38:36.045 AVAST engine scan C:\Windows
12:38:39.384 AVAST engine scan C:\Windows\system32
12:44:08.342 AVAST engine scan C:\Windows\system32\drivers
12:44:32.366 AVAST engine scan C:\Users\Heidi
12:46:18.664 AVAST engine scan C:\ProgramData
12:47:02.064 Scan finished successfully
12:47:28.443 Disk 0 MBR has been saved successfully to "C:\Users\Heidi\Desktop\Kevin\MBR.dat"
12:47:28.474 The log file has been saved successfully to "C:\Users\Heidi\Desktop\Kevin\aswMBR 2-24.txt"

Greetings

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

 ClearJavaCache:: 

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• report from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now after running the script?

Gringo

Below is that latest CF log. Rootkit.ZeroAccess still found, but have full access to the network, installed and updated AVG, and all seems fine. In fact, I'm on the "infected" computer now.

ComboFix 12-02-25.01 - Heidi 02/25/2012 11:23:10.1.2 - x86 MINIMAL
Running from: c:\users\Heidi\Desktop\ComboFix.exe
Command switches used :: c:\users\Heidi\Desktop\CFScript.txt
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Heidi\GoToAssistDownloadHelper.exe
c:\windows\$NtUninstallKB12567$
c:\windows\$NtUninstallKB12567$\2196091890\@
c:\windows\$NtUninstallKB12567$\2196091890\cfg.ini
c:\windows\$NtUninstallKB12567$\2196091890\Desktop.ini
c:\windows\$NtUninstallKB12567$\2196091890\L\xadqgnnk
c:\windows\$NtUninstallKB12567$\3191116210
.
.
((((((((((((((((((((((((( Files Created from 2012-01-25 to 2012-02-25 )))))))))))))))))))))))))))))))
.
.
2012-02-25 17:36 . 2012-02-25 17:37 -------- d-----w- c:\users\Heidi\AppData\Local\temp
2012-02-25 17:36 . 2012-02-25 17:36 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-02-24 02:23 . 2012-02-24 02:23 -------- d-----w- C:\TDSSKiller_Quarantine
2012-02-12 22:19 . 2012-02-12 22:19 -------- d-----w- c:\windows\system32\Profiles
2012-02-12 20:56 . 2012-02-24 17:45 -------- d-----w- c:\program files\Free Window Registry Repair
2012-02-12 20:44 . 2012-02-12 20:44 -------- d-----w- c:\programdata\ErrorEND
2012-02-12 20:27 . 2012-02-12 20:27 -------- d--h--w- c:\programdata\Common Files
2012-02-12 20:27 . 2012-02-12 20:27 -------- d-----w- c:\programdata\MFAData
2012-02-12 19:50 . 2012-02-24 17:45 -------- d-----w- C:\install
2012-02-12 19:39 . 2012-02-16 23:18 -------- dc----w- c:\windows\system32\DRVSTORE
2012-02-12 19:38 . 2012-02-12 19:38 -------- d-----w- c:\program files\Lavasoft
2012-02-12 19:38 . 2012-02-16 23:18 -------- d-----w- c:\programdata\Lavasoft
2012-02-10 02:43 . 2012-02-10 02:43 -------- d-----w- c:\users\Heidi\AppData\Roaming\SUPERAntiSpyware.com
2012-02-10 02:43 . 2012-02-10 02:43 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2012-02-10 02:01 . 2012-02-24 17:44 -------- d-----w- c:\windows\system32\MpEngineStore
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-11-05 1594664]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-11-17 7866912]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-10-05 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-10-05 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-10-05 150552]
"Broadcom Wireless Manager UI"="c:\program files\Dell\Dell Wireless WLAN Card\WLTRAY.exe" [2009-07-17 4562944]
"BTMeter"="c:\program files\Battery Meter\BTMeter.exe" [2009-09-17 632176]
"WSED"="c:\program files\WSED\WSED.exe" [2009-05-27 247080]
"CapsLKNotify"="c:\program files\CapsLKNotify\CapsLKNotify.exe" [2009-06-09 320880]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-09-11 1779952]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2011-12-26 13:31 13672 ----a-w- c:\program files\Citrix\GoToAssist\615\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [2011-04-14 64584]
R1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-04-14 165032]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
R2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
R2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-04-14 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-04-14 141792]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-04-14 56064]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2009-03-12 143840]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-04-14 314088]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-04-14 84488]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-22 174592]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-08-20 189440]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [2009-07-13 14336]
S0 EMSC;COMPAL Embedded System Control;c:\windows\system32\DRIVERS\EMSC.SYS [2009-06-26 13680]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2012-02-25 11:41:01
ComboFix-quarantined-files.txt 2012-02-25 17:41
ComboFix2.txt 2012-02-23 03:35
ComboFix3.txt 2012-02-19 19:06
ComboFix4.txt 2012-02-17 03:35
.
Pre-Run: 120,012,832,768 bytes free
Post-Run: 119,957,561,344 bytes free
.
- - End Of File - - B0681004976D270AB399430518D8EF42

Hello

Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.



:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

 ClearJavaCache:: 

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• report from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now after running the script?

Gringo

ComboFix 12-02-25.01 - Heidi 02/25/2012 17:50:32.2.2 - x86 MINIMAL
Running from: c:\users\Heidi\Desktop\ComboFix.exe
Command switches used :: c:\users\Heidi\Desktop\CFScript.txt
.
.
((((((((((((((((((((((((( Files Created from 2012-01-26 to 2012-02-26 )))))))))))))))))))))))))))))))
.
.
2012-02-24 02:23 . 2012-02-24 02:23 -------- d-----w- C:\TDSSKiller_Quarantine
2012-02-12 22:19 . 2012-02-12 22:19 -------- d-----w- c:\windows\system32\Profiles
2012-02-12 20:56 . 2012-02-24 17:45 -------- d-----w- c:\program files\Free Window Registry Repair
2012-02-12 20:44 . 2012-02-12 20:44 -------- d-----w- c:\programdata\ErrorEND
2012-02-12 20:27 . 2012-02-12 20:27 -------- d--h--w- c:\programdata\Common Files
2012-02-12 20:27 . 2012-02-25 18:03 -------- d-----w- c:\programdata\MFAData
2012-02-12 19:50 . 2012-02-24 17:45 -------- d-----w- C:\install
2012-02-12 19:39 . 2012-02-16 23:18 -------- dc----w- c:\windows\system32\DRVSTORE
2012-02-12 19:38 . 2012-02-12 19:38 -------- d-----w- c:\program files\Lavasoft
2012-02-12 19:38 . 2012-02-16 23:18 -------- d-----w- c:\programdata\Lavasoft
2012-02-10 02:43 . 2012-02-10 02:43 -------- d-----w- c:\users\Heidi\AppData\Roaming\SUPERAntiSpyware.com
2012-02-10 02:43 . 2012-02-10 02:43 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2012-02-10 02:01 . 2012-02-24 17:44 -------- d-----w- c:\windows\system32\MpEngineStore
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
2012-02-25 17:56 1811296 ----a-w- c:\program files\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{95B7759C-8C7F-4BF1-B163-73684A933233}"= "c:\program files\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll" [2012-02-25 1811296]
.
[HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
[HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj.1]
[HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-11-05 1594664]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-11-17 7866912]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-10-05 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-10-05 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-10-05 150552]
"Broadcom Wireless Manager UI"="c:\program files\Dell\Dell Wireless WLAN Card\WLTRAY.exe" [2009-07-17 4562944]
"BTMeter"="c:\program files\Battery Meter\BTMeter.exe" [2009-09-17 632176]
"WSED"="c:\program files\WSED\WSED.exe" [2009-05-27 247080]
"CapsLKNotify"="c:\program files\CapsLKNotify\CapsLKNotify.exe" [2009-06-09 320880]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-09-11 1779952]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"AVG_TRAY"="c:\program files\AVG\AVG2012\avgtray.exe" [2012-01-24 2416480]
"vProt"="c:\program files\AVG Secure Search\vprot.exe" [2012-02-25 939872]
"ISW"="c:\program files\CheckPoint\ZAForceField\ForceField.exe" [2011-11-03 738944]
"ZoneAlarm"="c:\program files\CheckPoint\ZoneAlarm\zatray.exe" [2011-12-19 73360]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2011-12-26 13:31 13672 ----a-w- c:\program files\Citrix\GoToAssist\615\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0c:\progra~1\AVG\AVG2012\avgrsx.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx86.sys [2011-10-07 230608]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdix.sys [2011-07-11 295248]
R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [2011-04-14 64584]
R1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-04-14 165032]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2012\avgwdsvc.exe [2011-08-02 192776]
R2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [2011-11-03 27016]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\CheckPoint\ZAForceField\IswSvc.exe [2011-11-03 497280]
R2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-04-14 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-04-14 141792]
R2 vToolbarUpdater;vToolbarUpdater;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe [2012-02-25 909152]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\AVGIDSDriver.Sys [2011-07-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\DRIVERS\AVGIDSFilter.Sys [2011-07-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\DRIVERS\AVGIDSShim.Sys [2011-10-04 16720]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-04-14 56064]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2009-03-12 143840]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-04-14 314088]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-04-14 84488]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-22 174592]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-08-20 189440]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [2009-07-13 14336]
S0 AVGIDSEH;AVGIDSEH;c:\windows\system32\DRIVERS\AVGIDSEH.Sys [2011-07-11 23120]
S0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx86.sys [2011-09-13 32592]
S0 EMSC;COMPAL Embedded System Control;c:\windows\system32\DRIVERS\EMSC.SYS [2009-06-26 13680]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - AVGIDSEH
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\Common Files\AVG Secure Search\ViProtocolInstaller\10.0.6\ViProtocol.dll
.
- - - - ORPHANS REMOVED - - - -
.
WebBrowser-{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2012-02-25 18:09:00
ComboFix-quarantined-files.txt 2012-02-26 00:08
ComboFix2.txt 2012-02-25 17:41
ComboFix3.txt 2012-02-23 03:35
ComboFix4.txt 2012-02-19 19:06
ComboFix5.txt 2012-02-25 23:48
.
Pre-Run: 118,002,212,864 bytes free
Post-Run: 117,695,799,296 bytes free
.
- - End Of File - - 60C18CA2CE3903E1BE04E52DBF2A2F2F

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove


Adobe Reader 9.1.2
Bing Bar
Java™ 6 Update 14

Please download and install Revo Uninstaller Free

• Double click Revo Uninstaller to run it.
  
• From the list of programs double click on The Program to remove
  
• When prompted if you want to uninstall click Yes.
  
• Be sure the Moderate option is selected then click Next.
  
• The program will run, If prompted again click Yes
  
• when the built-in uninstaller is finished click on Next.
  
• Once the program has searched for leftovers click Next.
  
• Check/tick the bolded items only on the list then click Delete
  
• when prompted click on Yes and then on next.
  
• put a check on any folders that are found and select delete
  
• when prompted select yes then on next
  
• Once done click Finish.

.

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

• click on the Free Java Download Button
  
• click on Agree and start Free download
  
• click on Run
  
• click on run again
  
• click on install
  
• when install is complete click on close

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM


• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidentally close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

• Go Here to download HijackThis Installer
  
• Save HijackThis Installer to your desktop.
  
• Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed it will launch Hijackthis.
  
• Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  
• Come back here to this thread and Paste the log in your next reply.
  
• DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
  
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Alright. Here we go. Everything seemed to perform just fine. The only issue I can even remotely find is that web pages don't like to load in 2nd, 3rd, etc... tabs. I'll just install the latest IE and see if that helps. Below are the requested logs.

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.25.06

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
Heidi :: HEIDI_COMPUTER [administrator]

2/25/2012 9:37:40 PM
mbam-log-2012-02-25 (21-37-40).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 181720
Time elapsed: 27 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

********* ************** ***************

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:16:26 PM, on 2/25/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16912)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Battery Meter\BTMeter.exe
C:\Program Files\WSED\WSED.exe
C:\Program Files\CapsLKNotify\CapsLKNotify.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\wuauclt.exe
C:\Windows\notepad.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20111217032946.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll
O2 - BHO: Windows 7 Starter Helper - {D381FF29-7CFB-4D4E-B92A-C4EDDC696614} - C:\Program Files\Oceanis\SystemSetting\StarterHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
O4 - HKLM\..\Run: [BTMeter] C:\Program Files\Battery Meter\BTMeter.exe
O4 - HKLM\..\Run: [WSED] C:\Program Files\WSED\WSED.exe
O4 - HKLM\..\Run: [CapsLKNotify] C:\Program Files\CapsLKNotify\CapsLKNotify.exe
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\10.0.6\ViProtocol.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\615\G2AWinLogon.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\615\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Windows\system32\mfevtps.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE

--
End of file - 8937 bytes

Hello


yes update IE and see if it helps


These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

• Run HijackThis
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
  O4 - HKLM\..\Run: [CapsLKNotify] C:\Program Files\CapsLKNotify\CapsLKNotify.exe
  O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
  O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
  O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
  O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
  
  
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brackets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the ActiveX control to install
  
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
  
• Click on copy to clipboard or copy and paste the results here in this topic

Copy and paste that log as a reply to this topic

Gringo

Alright, done. Found a Trojan that, I assume, has already been quarantined by TDSS as shown below. I also removed the unneeded startup items as this computer is nothing more than a basic check-email and read documents contraption.

C:\TDSSKiller_Quarantine\23.02.2012_20.18.28\rtkt0000\svc0000\tsk0000.dta a variant of Win32/Sirefef.DA trojan

Hello

There are some minor things in your online scan that should be removed.


delete files

• Copy all text in the quote box (below)...to Notepad.
  

  Quote

  @echo off
  rd /s /q "C:\TDSSKiller_Quarantine\"
  del %0
  
  
• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
  It should look like this: <--XP<--vista
  
• Double click on delfile.bat to execute it.
  A black CMD window will flash, then disappear...this is normal.
  
• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

I have read this post and can't thank you enough for you dedicated help through this mess. I have other issues to clean up, but they are not directly related and, if need be, I will open a new request for help. Again, thank you so much for the help and my mother-in-law thanks you as well.

Thank you - You are more than welcome and glad I was able to help


gringo

This post has been edited by gringo_pr: 27 February 2012 - 11:20 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.