Help
Our Dell Computer with Windows 7 has a virus. We've had a couple of System Tool-like viruses in the past that we were able to get rid of (the most recent in late May '11, which I faced with help from here - Thank you!), but this time the protocol for System Tool that we were referred to last time
- http://www.bleepingcomputer.com/virus-removal/remove-system-tool
seems to break down when we try to download the RKill line at step 8. We keep getting a "download failed" box.
So it's time to ask again how to proceed. Thanks.
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Microsoft Security Essentials Virus Or some kind of virus, anyway
#1
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Posted 12 February 2012 - 09:06 PM
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#2
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Posted 12 February 2012 - 09:58 PM
Hello cwilhelm, options
ONE...Copy it off another PC to a flash drive and run it off there.
TWO Run MBAM once and the n try RKill again and MBAM.
ONE...Copy it off another PC to a flash drive and run it off there.
TWO Run MBAM once and the n try RKill again and MBAM.
How do I get help? Who is helping me?
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For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#3
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Posted 12 February 2012 - 10:28 PM
Thanks for getting back to me.
One of the things that convinced us the downloading of RKill hadn't taken was that I'd click on MBAM and nothing would happen.
I can get a flash drive at my work tomorrow, I think. I also have a MacBook laptop; if I use the MacBook to download the RKill program onto the flash drive, should it work on the Dell computer.
One other thing that seemed irregular: In Step 7, where it says to unclick the checkbox for the proxy server to the LAN, we found the box already unchecked. It didn't seem to make any difference whether we left it that way, or checked it and then unchecked it again. Is that significant at all?
One of the things that convinced us the downloading of RKill hadn't taken was that I'd click on MBAM and nothing would happen.
I can get a flash drive at my work tomorrow, I think. I also have a MacBook laptop; if I use the MacBook to download the RKill program onto the flash drive, should it work on the Dell computer.
One other thing that seemed irregular: In Step 7, where it says to unclick the checkbox for the proxy server to the LAN, we found the box already unchecked. It didn't seem to make any difference whether we left it that way, or checked it and then unchecked it again. Is that significant at all?
#4
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Posted 13 February 2012 - 11:10 AM
I can get a flash drive at my work tomorrow, I think. I also have a MacBook laptop; if I use the MacBook to download the RKill program onto the flash drive, should it work on the Dell computer.
This should be fine.
One other thing that seemed irregular: In Step 7, where it says to unclick the checkbox for the proxy server to the LAN, we found the box already unchecked. It didn't seem to make any difference whether we left it that way, or checked it and then unchecked it again. Is that significant at all?
This is a checking step.. we need to see if the malware "checked" it.
That would prevent downloads.
If you still have trouble ry to run ESET first.
I'd like us to scan your machine with ESET OnlineScan
NOTE: In some instances if no malware is found there will be no log produced.
This should be fine.
One other thing that seemed irregular: In Step 7, where it says to unclick the checkbox for the proxy server to the LAN, we found the box already unchecked. It didn't seem to make any difference whether we left it that way, or checked it and then unchecked it again. Is that significant at all?
This is a checking step.. we need to see if the malware "checked" it.
That would prevent downloads.
If you still have trouble ry to run ESET first.
I'd like us to scan your machine with ESET OnlineScan
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan - Click the
button. - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop. - Double click on the
icon on your desktop.
- Click on
- Check
- Click the
button. - Accept any security warnings from your browser.
- Under scan settings, check
and check Remove found threats - Click Advanced settings and select the following:
- Scan potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- Scan potentially unwanted applications
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- When the scan completes, push
- Push
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. - Push the
button. - Push
NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
#5
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Posted 11 March 2012 - 10:15 PM
Have run the ESET Scan; the list is as follows; should I go ahead and upload/run MBAM?
Quote
C:\ProgramData\queryraid.exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\dplayx.dll a variant of Win32/Kryptik.YYT trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\kqudrtd.exe a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\baser[1].exe a variant of Win32/Injector.NGQ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\pp[1].exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\sx111[1].exe a variant of Win32/Kryptik.ZIA trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\sx355[1].exe a variant of Win32/Kryptik.ZFH trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VSM6DNHK\build[1].exe a variant of Win32/Kryptik.ZBJ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VSM6DNHK\cf[1].exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\3D9A.tmp a variant of Win32/Kryptik.ZFH trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\44555336.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\4D48.tmp a variant of Win32/Kryptik.YZG trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\589E.tmp a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\6uSsN4wsMKWIZr.exe.tmp a variant of Win32/Kryptik.ZAX trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\98C4.tmp a variant of Win32/Kryptik.ZBJ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\A468.tmp a variant of Win32/Injector.NGQ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\AFA1.tmp a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\B7BD.tmp a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\cmd.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\control.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\DellDock.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\eudcedit.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\explorer.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\gdfyghret.exe a variant of Win32/Kryptik.YZG trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\gdiir.exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\iexplore.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\knz.dll a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\magnify.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\msimg32.dll Win32/Sirefef.DB trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\MY6OOI6dslUCae.exe a variant of Win32/Kryptik.YXR trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\narrator.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\notepad.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\oiu0.026221592515434988.exe a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\osk.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\p9pl6493547761122722204.tmp a variant of Win32/Kryptik.ZFQ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\PSb12_2220.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\quickstart.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tue0.29412272866376576.exe a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tue0.36472867955732424.exe a variant of Win32/Kryptik.ZIA trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tmp1ee6a4b6\fb400.exe a variant of Win32/Kryptik.ZMG trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tmp67728c16\setup.exe a variant of Win32/Kryptik.ZAW trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Roaming\ctfwiz.exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\Downloads\DriverPerformer_V15.exe probably a variant of Win32/TrojanDownloader.Whizelown.I trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\dplayx.dll a variant of Win32/Kryptik.YYT trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\kqudrtd.exe a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\baser[1].exe a variant of Win32/Injector.NGQ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\pp[1].exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\sx111[1].exe a variant of Win32/Kryptik.ZIA trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KK7JKW3D\sx355[1].exe a variant of Win32/Kryptik.ZFH trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VSM6DNHK\build[1].exe a variant of Win32/Kryptik.ZBJ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VSM6DNHK\cf[1].exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\3D9A.tmp a variant of Win32/Kryptik.ZFH trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\44555336.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\4D48.tmp a variant of Win32/Kryptik.YZG trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\589E.tmp a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\6uSsN4wsMKWIZr.exe.tmp a variant of Win32/Kryptik.ZAX trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\98C4.tmp a variant of Win32/Kryptik.ZBJ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\A468.tmp a variant of Win32/Injector.NGQ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\AFA1.tmp a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\B7BD.tmp a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\cmd.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\control.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\DellDock.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\eudcedit.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\explorer.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\gdfyghret.exe a variant of Win32/Kryptik.YZG trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\gdiir.exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\iexplore.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\knz.dll a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\magnify.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\msimg32.dll Win32/Sirefef.DB trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\MY6OOI6dslUCae.exe a variant of Win32/Kryptik.YXR trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\narrator.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\notepad.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\oiu0.026221592515434988.exe a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\osk.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\p9pl6493547761122722204.tmp a variant of Win32/Kryptik.ZFQ trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\PSb12_2220.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\quickstart.exe a variant of Win32/Kryptik.ZDG trojan deleted - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tue0.29412272866376576.exe a variant of Win32/Kryptik.YZI trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tue0.36472867955732424.exe a variant of Win32/Kryptik.ZIA trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tmp1ee6a4b6\fb400.exe a variant of Win32/Kryptik.ZMG trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Local\Temp\tmp67728c16\setup.exe a variant of Win32/Kryptik.ZAW trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\AppData\Roaming\ctfwiz.exe a variant of Win32/Kryptik.ZCK trojan cleaned by deleting - quarantined
C:\Users\Laura.Wilhelm-PC\Downloads\DriverPerformer_V15.exe probably a variant of Win32/TrojanDownloader.Whizelown.I trojan cleaned by deleting - quarantined
#6
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Posted 11 March 2012 - 10:36 PM
Yes please
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
Share this topic:
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