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Hello
I would like you to rerun aswMBR for me again
gringo
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Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
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Infected with Alureon.TK & .FB and Sirefef.B & .J Problems with Google redirects and booting. Have been removing Alureon and Sirefef but they keep returning.
#16
- Bleepin Gringo
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- Group: Malware Response Team
- Posts: 85,571
- Joined: 03-July 08
- Gender:Male
- Location:Puerto rico
Posted 18 February 2012 - 03:55 PM
I will be online from 5-31 to 6-4 in a very limited amount
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
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#17
- New Member
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- Group: Members
- Posts: 12
- Joined: 11-February 12
Posted 19 February 2012 - 05:17 PM
Gringo,
I ran the aswMBR scan again. It wanted to update so I let it. The scan looked much better this time. Here's the log:
aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-19 16:24:24
-----------------------------
16:24:24.487 OS Version: Windows x64 6.1.7601 Service Pack 1
16:24:24.487 Number of processors: 2 586 0x603
16:24:24.487 ComputerName: MAINHOME UserName: Alyssa
16:24:26.078 Initialize success
16:36:40.134 AVAST engine defs: 12021901
16:37:20.865 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000057
16:37:20.865 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 3
16:37:20.881 Disk 0 MBR read successfully
16:37:20.881 Disk 0 MBR scan
16:37:20.897 Disk 0 Windows 7 default MBR code
16:37:20.912 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 16384 MB offset 2048
16:37:20.928 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 33556480
16:37:20.943 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 593994 MB offset 33761280
16:37:20.943 Service scanning
16:37:22.113 Modules scanning
16:37:22.113 Disk 0 trace - called modules:
16:37:22.129 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
16:37:22.145 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80045f8410]
16:37:22.145 3 CLASSPNP.SYS[fffff8800198a43f] -> nt!IofCallDriver -> [0xfffffa8004260c60]
16:37:22.160 5 ACPI.sys[fffff88000ec27a1] -> nt!IofCallDriver -> \Device\00000057[0xfffffa8004194310]
16:37:23.455 AVAST engine scan C:\Windows
16:37:26.591 AVAST engine scan C:\Windows\system32
16:39:51.673 AVAST engine scan C:\Windows\system32\drivers
16:40:01.688 AVAST engine scan C:\Users\Alyssa
17:00:00.676 AVAST engine scan C:\ProgramData
17:09:22.245 Scan finished successfully
17:10:12.025 Disk 0 MBR has been saved successfully to "C:\Users\Alyssa\Desktop\MBR.dat"
17:10:12.025 The log file has been saved successfully to "C:\Users\Alyssa\Desktop\aswMBR.txt"
17:11:39.065 Disk 0 MBR has been saved successfully to "C:\Users\Alyssa\Desktop\MBR.dat"
17:11:39.080 The log file has been saved successfully to "C:\Users\Alyssa\Desktop\aswMBR_3.txt"
I ran the aswMBR scan again. It wanted to update so I let it. The scan looked much better this time. Here's the log:
aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-19 16:24:24
-----------------------------
16:24:24.487 OS Version: Windows x64 6.1.7601 Service Pack 1
16:24:24.487 Number of processors: 2 586 0x603
16:24:24.487 ComputerName: MAINHOME UserName: Alyssa
16:24:26.078 Initialize success
16:36:40.134 AVAST engine defs: 12021901
16:37:20.865 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000057
16:37:20.865 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 3
16:37:20.881 Disk 0 MBR read successfully
16:37:20.881 Disk 0 MBR scan
16:37:20.897 Disk 0 Windows 7 default MBR code
16:37:20.912 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 16384 MB offset 2048
16:37:20.928 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 33556480
16:37:20.943 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 593994 MB offset 33761280
16:37:20.943 Service scanning
16:37:22.113 Modules scanning
16:37:22.113 Disk 0 trace - called modules:
16:37:22.129 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
16:37:22.145 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80045f8410]
16:37:22.145 3 CLASSPNP.SYS[fffff8800198a43f] -> nt!IofCallDriver -> [0xfffffa8004260c60]
16:37:22.160 5 ACPI.sys[fffff88000ec27a1] -> nt!IofCallDriver -> \Device\00000057[0xfffffa8004194310]
16:37:23.455 AVAST engine scan C:\Windows
16:37:26.591 AVAST engine scan C:\Windows\system32
16:39:51.673 AVAST engine scan C:\Windows\system32\drivers
16:40:01.688 AVAST engine scan C:\Users\Alyssa
17:00:00.676 AVAST engine scan C:\ProgramData
17:09:22.245 Scan finished successfully
17:10:12.025 Disk 0 MBR has been saved successfully to "C:\Users\Alyssa\Desktop\MBR.dat"
17:10:12.025 The log file has been saved successfully to "C:\Users\Alyssa\Desktop\aswMBR.txt"
17:11:39.065 Disk 0 MBR has been saved successfully to "C:\Users\Alyssa\Desktop\MBR.dat"
17:11:39.080 The log file has been saved successfully to "C:\Users\Alyssa\Desktop\aswMBR_3.txt"
#18
- Bleepin Gringo
-
- Group: Malware Response Team
- Posts: 85,571
- Joined: 03-July 08
- Gender:Male
- Location:Puerto rico
Posted 19 February 2012 - 05:38 PM
These logs are looking allot better. But we still have some work to do.
Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..
uninstall some programs
NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.
You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
Update Adobe Reader
Install Java:
Please go here to install Java
TFC(Temp File Cleaner):
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.
: Malwarebytes' Anti-Malware :
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Download HijackThis
If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)
NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator
"information and logs"
Gringo
Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..
uninstall some programs
NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.
You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
- Programs to remove
- Advertising Center
Java™ 6 Update 23
McAfee Security Scan Plus
- Please download and install Revo Uninstaller Free
- Double click Revo Uninstaller to run it.
- From the list of programs double click on The Program to remove
- When prompted if you want to uninstall click Yes.
- Be sure the Moderate option is selected then click Next.
- The program will run, If prompted again click Yes
- when the built-in uninstaller is finished click on Next.
- Once the program has searched for leftovers click Next.
- Check/tick the bolded items only on the list then click Delete
- when prompted click on Yes and then on next.
- put a check on any folders that are found and select delete
- when prompted select yes then on next
- Once done click Finish.
Update Adobe Reader
- Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
- If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
Install Java:
Please go here to install Java
- click on the Free Java Download Button
- click on Agree and start Free download
- click on Run
- click on run again
- click on install
- when install is complete click on close
TFC(Temp File Cleaner):
- Please download TFC to your desktop,
- Save any unsaved work. TFC will close all open application windows.
- Double-click TFC.exe to run the program.
- If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.
: Malwarebytes' Anti-Malware :
- I would like you to rerun MBAM
- Double-click mbam icon
- go to the update tab at the top
- click on check for updates
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidentally close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
- If you accidentally close it, the log file is saved here and will be named like this:
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Download HijackThis
If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)
- Go Here to download HijackThis Installer
- Save HijackThis Installer to your desktop.
- Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
- By default it will install to C:\Program Files\Trend Micro\HijackThis .
- Click on Install.
- It will create a HijackThis icon on the desktop.
- Once installed it will launch Hijackthis.
- Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
- Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
- Come back here to this thread and Paste the log in your next reply.
- DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
- DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator
"information and logs"
- In your next post I need the following
- Log From MBAM
- report from Hijackthis
- let me know of any problems you may have had
- How is the computer doing now?
Gringo
I will be online from 5-31 to 6-4 in a very limited amount
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
#19
- New Member
-
- Group: Members
- Posts: 12
- Joined: 11-February 12
Posted 20 February 2012 - 12:30 AM
Hello Gringo,
I did the uninstall of the programs you listed, updated Adobe Reader, installed Java, ran TFC, ran MBAM and ran HijackThis. I didn't have any problems and the computer has been working well. The MBAM log and HijackThis report are attached.
MBAM log:
Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org
Database version: v2012.02.20.01
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Alyssa :: MAINHOME [administrator]
2/19/2012 11:57:29 PM
mbam-log-2012-02-19 (23-57-29).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195202
Time elapsed: 2 minute(s), 48 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
HijackThis report:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:16:23 AM, on 2/20/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\eMachines\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpWareSE4.exe
C:\Program Files (x86)\D-Link\RangeBooster G WUA-2340\AirPlusCFG.exe
C:\Program Files (x86)\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=et1352g&r=17361210n103p0424v165r4791t236
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: eGames Toolbar - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: eGames Toolbar - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Hotkey Utility] C:\Program Files (x86)\eMachines\Hotkey Utility\HotkeyUtility.exe
O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [D-Link RangeBooster G WUA-2340] C:\Program Files (x86)\D-Link\RangeBooster G WUA-2340\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files (x86)\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DrvMon.exe] C:\Windows\system32\DrvMon.exe
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\nwprovau.dll' missing
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E696D884-EB22-4559-A211-9CD139F27078}: NameServer = 66.174.95.44 69.78.96.14
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\eMachines Games\eMachines Game Console\GameConsoleService.exe
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\eMachines\Registration\GregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files (x86)\D-Link\RangeBooster G WUA-2340\JSWUtilVst\jswpsapi.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing32) - Unknown owner - C:\Windows\system32\ws2help32.exe (file missing)
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Novatel Wireless Verizon Device Helper (NWVZHelper) - Novatel Wireless Inc. - C:\Program Files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer Group - C:\Program Files\eMachines\eMachines Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 13614 bytes
I did the uninstall of the programs you listed, updated Adobe Reader, installed Java, ran TFC, ran MBAM and ran HijackThis. I didn't have any problems and the computer has been working well. The MBAM log and HijackThis report are attached.
MBAM log:
Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org
Database version: v2012.02.20.01
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Alyssa :: MAINHOME [administrator]
2/19/2012 11:57:29 PM
mbam-log-2012-02-19 (23-57-29).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195202
Time elapsed: 2 minute(s), 48 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
HijackThis report:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:16:23 AM, on 2/20/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\eMachines\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpWareSE4.exe
C:\Program Files (x86)\D-Link\RangeBooster G WUA-2340\AirPlusCFG.exe
C:\Program Files (x86)\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=et1352g&r=17361210n103p0424v165r4791t236
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: eGames Toolbar - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: eGames Toolbar - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Hotkey Utility] C:\Program Files (x86)\eMachines\Hotkey Utility\HotkeyUtility.exe
O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [D-Link RangeBooster G WUA-2340] C:\Program Files (x86)\D-Link\RangeBooster G WUA-2340\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files (x86)\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DrvMon.exe] C:\Windows\system32\DrvMon.exe
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\nwprovau.dll' missing
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E696D884-EB22-4559-A211-9CD139F27078}: NameServer = 66.174.95.44 69.78.96.14
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\eMachines Games\eMachines Game Console\GameConsoleService.exe
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\eMachines\Registration\GregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files (x86)\D-Link\RangeBooster G WUA-2340\JSWUtilVst\jswpsapi.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing32) - Unknown owner - C:\Windows\system32\ws2help32.exe (file missing)
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Novatel Wireless Verizon Device Helper (NWVZHelper) - Novatel Wireless Inc. - C:\Program Files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer Group - C:\Program Files\eMachines\eMachines Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 13614 bytes
#20
- Bleepin Gringo
-
- Group: Malware Response Team
- Posts: 85,571
- Joined: 03-July 08
- Gender:Male
- Location:Puerto rico
Posted 20 February 2012 - 12:40 AM
Greetings
These logs are looking very good, we are almost done!!! Just one more scan to go.
:Remove unneeded start-up entries:
This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.
NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator
Eset Online Scanner
**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin
Go Eset web page to run an online scanner from ESET.
Click Scan
Wait for the scan to finish
Click on copy to clipboard or copy and paste the results here in this topic
Copy and paste that log as a reply to this topic
Gringo
These logs are looking very good, we are almost done!!! Just one more scan to go.
:Remove unneeded start-up entries:
This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)
- Run HijackThis
- Click on the Scan button
- Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DrvMon.exe] C:\Windows\system32\DrvMon.exe
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
- NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]
NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator
Eset Online Scanner
**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin
Go Eset web page to run an online scanner from ESET.
- Turn off the real time scanner of any existing antivirus program while performing the online scan
- click on the ESET Online Scanner button
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the ActiveX control to install
- Click Start
- Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
- Click on Advanced Settings, ensure the options
- Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Copy and paste that log as a reply to this topic
Gringo
I will be online from 5-31 to 6-4 in a very limited amount
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
#21
- New Member
-
- Group: Members
- Posts: 12
- Joined: 11-February 12
Posted 20 February 2012 - 06:49 PM
Hello Gringo,
I ran HijackThis and eliminated most of start-up entries. I ran ESET -- here's the log:
C:\Qoobox\Quarantine\C\Windows\assembly\GAC_32\Desktop.ini.vir Win32/Sirefef.DN trojan
C:\Qoobox\Quarantine\C\Windows\assembly\GAC_64\Desktop.ini.vir Win64/Sirefef.G trojan
I ran HijackThis and eliminated most of start-up entries. I ran ESET -- here's the log:
C:\Qoobox\Quarantine\C\Windows\assembly\GAC_32\Desktop.ini.vir Win32/Sirefef.DN trojan
C:\Qoobox\Quarantine\C\Windows\assembly\GAC_64\Desktop.ini.vir Win64/Sirefef.G trojan
#22
- Bleepin Gringo
-
- Group: Malware Response Team
- Posts: 85,571
- Joined: 03-July 08
- Gender:Male
- Location:Puerto rico
Posted 20 February 2012 - 08:48 PM
Hello
The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.
Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.
The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.
:DeFogger:
:Uninstall ComboFix:
:remove tools:
Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.
:Make your Internet Explorer more secure:
:Make Firefox more secure:
Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector
:Turn On Automatic Updates:
:antispyware programs:
I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
Here is some great reading about how to be safer online:
I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.
I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
Gringo
The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.
Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.
The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.
:DeFogger:
- To re-enable your Emulation drivers, double click DeFogger to run the tool.
- The application window will appear
- Click the Re-enable button to re-enable your CD Emulation drivers
- Click Yes to continue
- A 'Finished!' message will appear
- Click OK
- DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
- turn off all active protection software
- push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
- please copy and past the following into the box ComboFix /Uninstall and click OK.
- Note the space between the X and the /Uninstall, it needs to be there.
:remove tools:
Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
- Double-click OTCleanIt.exe.
- Click the CleanUp! button.
- Select Yes when the "Begin cleanup Process?" prompt appears.
- If you are prompted to Reboot during the cleanup, select Yes.
- The tool will delete itself once it finishes, if not delete it by yourself.
- If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.
:Make your Internet Explorer more secure:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialise and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
:Make Firefox more secure:
- please visit this page to explain how to make Firefox more secure - How to Secure Firefox
Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector
:Turn On Automatic Updates:
- Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.
or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
:antispyware programs:
I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
- WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
- Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
- Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.
Here is some great reading about how to be safer online:
- PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal
I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.
I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.Gringo
I will be online from 5-31 to 6-4 in a very limited amount
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
#23
- New Member
-
- Group: Members
- Posts: 12
- Joined: 11-February 12
Posted 22 February 2012 - 08:52 PM
Hello Gringo,
I did the things in your last post and did not have any problems. The computer is working well now -- many thanks for your help and patience. My kids say a big THANK YOU as well. I'll certainly be more vigilant about doing scans and updates. And, I'll be making a donation as a token of my appreciation.
Thanks again!
I did the things in your last post and did not have any problems. The computer is working well now -- many thanks for your help and patience. My kids say a big THANK YOU as well. I'll certainly be more vigilant about doing scans and updates. And, I'll be making a donation as a token of my appreciation.
Thanks again!
#24
- Bleepin Gringo
-
- Group: Malware Response Team
- Posts: 85,571
- Joined: 03-July 08
- Gender:Male
- Location:Puerto rico
Posted 23 February 2012 - 07:56 AM
Thank you and you are more than welcome, Glad I was able to help
gringo
gringo
I will be online from 5-31 to 6-4 in a very limited amount
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
#25
- Bleepin Gringo
-
- Group: Malware Response Team
- Posts: 85,571
- Joined: 03-July 08
- Gender:Male
- Location:Puerto rico
Posted 26 February 2012 - 12:48 AM
It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I will be online from 5-31 to 6-4 in a very limited amount
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.
