BleepingComputer.com: exploit blackhole 1889 and spoolsv.exe missing

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I have an Assured Computing Tech (ACT POS) with Microsoft XP and Windows Embedded POS Ready 2009 for my small business, and it is infected with "Exploit Blackhole Exploit Kit (type 1889)." I found other people had received help with the same virus, but in my case I have also lost spoolsv.exe (and who knows what else), which has wiped out my printers.

AVG popped up and with a warning last night stating that it had blocked the virus, but apparently it did not. Neither Malwarebytes nor AVG have caught the virus after running scans. ComboFix is installed from an earlier problem, but I have not run it.

I did a system restore this morning before figuring out that my computer was infected. Other symptoms include Google redirect, I could not sign into this site using Firefox, and the computer is lethargic. I was going to include the log files, but not sure where to find them.

Any help would be greatly appreciated!

Edit: I have saved the log files (I found the instructions, sorry) but the editor will not allow me to attach them. Also, GMER shows "TDL4@MBR code has been found."

Update: Malwarebyte's removed five infected files, two of which were hdgfsh.exe and fsfwnnrv.exe, but I am still having problems. Also, I tried to disable/remove AVG in case I need to use Combofix but I cannot uninstall AVG 9.0.

This post has been edited by SOLUser: 08 February 2012 - 04:01 PM
Reason for edit: Moved from XP to Am I Infected.

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
  
• please Do not Attach logs or put in code boxes.
  
• Tell me about any problems that have occurred during the fix.
  
• Tell me of any other symptoms you may be having as these can help also.
  
• Do not run anything while running a fix.
  
• Do not run any other tool untill instructed to do so!

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
  
• do you need more time?
  
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.