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Yahoo e-mail Can't access mail and can't sign out from account

#1 Dexo

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Posted 02 February 2012 - 06:05 AM

I'm using laptop with Win XP SP3 and IE8 and I can't open Yahoo e-mail from email icon on the main page (yahoo.com), error page displays saying Internet connection problem.
So, I have to type mail.yahoo.com to sign in into account.
But after that I can't sign out from account, the same page as above displays (Internet connection problem).

If I close IE and than attempt to open sign in page it goes directly to my account.
If I clear TempInt files, coockies, etc and restart IE I can open Sign In page, but after that everything is same as above, the same problem appears.

I tried uninstaling IE, reparing OS, but same things again.

I use NOD32 antivirus, and tried cleaning with SuperAntiSpyware, Malwarebytes. The last time I used Malwarebutes everything was blocked and I had to force shutdown.

Can You please help me ?

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#2 cryptodan

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Posted 02 February 2012 - 08:35 AM

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
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My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.

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#3 Dexo

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Posted 02 February 2012 - 09:17 AM

Below is the log:

Results of screen317's Security Check version 0.99.30
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
ESET NOD32 Antivirus
Panasonic Windows Firewall Setting Tool
Windows Firewall Setting Tool
Microsoft Security Essentials
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:
SUPERAntiSpyware
CCleaner
Java™ 6 Update 26
Java version out of date!
Adobe Reader 9 Adobe Reader out of date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Gemalto Classic Client BIN GslShmSrvc.exe
Gemalto Classic Client BIN GCardSrvNT.exe
Gemalto Classic Client BIN GCardSrv.exe
Gemalto Classic Client BIN RegTool.exe
``````````End of Log````````````

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#4 cryptodan

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Posted 02 February 2012 - 11:28 AM

Please pick a Anti-Virus to run and remove the others.

Also Please use only Windows Firewall and remove the others.

What is Gemalto?

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.

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#5 Animal

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Posted 02 February 2012 - 03:14 PM

cryptodan, on 02 February 2012 - 11:28 AM, said:

What is Gemalto?

A digital security application.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
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#6 Dexo

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Posted 03 February 2012 - 02:55 AM

Gemalto is a digital security application for token digital certificate.
I'm going to try removing all other antivirus applications and check firewalls and will post the result later.

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#7 Dexo

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Posted 03 February 2012 - 06:09 AM

I did as You said but the same problem again.
What should be the next step?

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#8 cryptodan

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Posted 03 February 2012 - 12:42 PM

Can you create another user account via Control Panel then User Accounts and see if it happens on the new account?

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.

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#9 Dexo

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Posted 03 February 2012 - 03:27 PM

Thanks, I'll try on monday, but if I try earlier I'll post imediately.
See you soon !

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#10 Dexo

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Posted 06 February 2012 - 10:49 AM

I tried with different user and it seems just fine !
When I initially started Yahoo and click on MAIL icon some error appeared:

Errors on this page might cause it to work incorrectly.
'Y.modulePlatform' is null or not an object
www.yahoo.com/ Line:1757
Code:0 Char:9
URI:/http://www.yahoo.com/

Do you know what this error indicate?!

What should I do with this user, should I backup his profile (Docks and Sets) and then delete it and recreate?

BR,

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#11 cryptodan

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Posted 06 February 2012 - 01:41 PM

That would be a java scripting error meaning that the browser is having issues with it during the rendering process.

Please visit http://www.java.com and update your java.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.

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#12 Dexo

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Joined: 02-February 12

Posted 07 February 2012 - 07:14 AM

I updated Java and restarted OS, but the problem persists on.
After that I reinstalled Java, restarted OS, deleted Int. Temp. Files and Java cache, but the same again.

Do you have any other idea?

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#13 cryptodan

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Posted 09 February 2012 - 08:19 AM

Can you try using Firefox?

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.

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#14 Dexo

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Joined: 02-February 12

Posted 09 February 2012 - 10:20 AM

the problem is just with IE ...
Firefox works fine.

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#15 cryptodan

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Location:Catonsville, Md

Posted 09 February 2012 - 10:26 AM

Can you try IE without any Add-Ons, and see if it works then?

This post has been edited by cryptodan: 09 February 2012 - 10:32 AM

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.

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