BleepingComputer.com: System Restore virus not removed by malaware

Godd morning! I got the dreaded System Restore virus on my laptop. I followed your directions listed on the tutorial page, however it does not seem to be working. I cannot access the internet even from safe mode on that computer. I get a warning that malaware is not updated, but it runs anyway and then it says that there are no viruses detected. I tried safe mode in administrator acces and regular access and was unsucessful both times. Please let me know what other information I need to provide. Any help will be appreciated. Thank you.

*Edit: Moved topic from XP to the more appropriate forum. ~ Queen-Evie*

This post has been edited by Queen-Evie: 30 January 2012 - 09:42 AM

Welcome aboard

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
    
  • Windows Firewall
    
  • System Restore
    
  • Security Center
    
  • Windows Update
  
  
• Press "Scan".
  
• It will create a log (FSS.txt) in the same directory the tool is run.
  
• Please copy and paste the log to your reply.

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Please download MiniToolBox and run it.

Checkmark following boxes:

• Report IE Proxy Settings
  
• Report FF Proxy Settings
  
• List content of Hosts
  
• List IP configuration
  
• List Winsock Entries
  
• List last 10 Event Viewer log
  
• List Installed Programs
  
• List Users, Partitions and Memory size

Click Go and post the result.

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Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

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Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.