BleepingComputer.com: Virus clean up please.

Does your PC connect to the internet thru a router? If so is Directly wired or wireless?

we have a router, but it is for my wifes lap top.

Got error msg when I clicked updates. mbam is in the tray. Ran quick scan and got this:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7622

Windows 6.0.6000
Internet Explorer 7.0.6000.16982

1/31/2012 9:31:28 PM
mbam-log-2012-01-31 (21-31-28).txt

Scan type: Quick scan
Objects scanned: 156258
Time elapsed: 3 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I think we are going to have to move you and get a deeper look.
Start a new topic " cannot update".
I think you have a zero access rootkit and we need special tools to remove it.

Sorry we couldn't remove it here, but it will get removed.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.

Thank you for all your help. I knew I was in Big trouble. I will get to this tomorrow eve. Kevin

Thank you, you will be OK soon.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are answered.

To avoid confusion, I am closing this topic.