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Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.
DO NOT RUN ComboFix unless requested to.
Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.
When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.
Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Yes, Dell data safe restored it to factory settings.
After restoring to factory default I really don't know what is on your system. It is not the same system we restore from boot. Everything is changed after factory restore.
Let see what you have on your system.
Please perform the following scan:
Download DDS by sUBs from the following links. Save it to your desktop.
Having issues with what you asked me to do, keep getting errors. Anyway, I pretty much have everything back to normal except for 3 things. How do I restore my favorite websites, e-mail contacts and old e-mails that were in my Windows Live mail? For example.....When I go to start, search, and type favorites, I can see the file folder with all of them listed. How do I get them back into IE? I can't find anything thru the search for my e-mail contacts or old e-mails. Would that be something my internet service provider can help with?
I don't know how to restore old e-mails and e-mail contacts.
About favorites, if you find them by using search you can either open them one by one and add them to your favorites or right-click one of them, select Properties and tell me what you find. Then I can help you copy them to the current favorite directory.
This thread will now be closed since the issue seems to be resolved.
If you need this topic reopened, please send me a Private Message and I will reopen it for you. If you should have a new issue, please start a new topic.
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