BleepingComputer.com: Bioshock 2 stopped wirking

That's it.

How's the machine running now?

Bioshock 2 still doesn't work.

It may be that this is not malware-related. In what way is it not working?

Right after the logo screens I get an error message that the game has to close with a prompt to send an error report to Microsoft.

This looks like a problem with the game and the compatitibility with your machine.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark following checkboxes:

• List last 10 Event Viewer log

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Here you go.

The executable is crashing and it is not connected to anything else.

I did some research and you might be amazed to learn that this has been a known problem for a while. The website here gives some fixes and links to more.

What the log does confirm is that the Bioshock 2 problem is not connected to anything malicious - just a bug in a game.

What you should do is update your Java

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  
• Look for "Jdk 7 Update 1 (JDK or JRE)".
  
• Click the "Download JRE" button to the right.
  
• Select your Platform: "Windows".
  
• Select your Language: "Multi-language".
  
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
  
• Click Continue and the page will refresh.
  
• Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  
• Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-7u1-windows-i586-p.exe to install the newest version.

-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Clear the cache

To Clear the Java Runtime Environment (JRE) cache, do this:

• Click Start > Settings > Control Panel.
  
• Double-click the Java icon. If you don't see it, go to Other options in the left panel or change to Classic View
  -The Java Control Panel appears.
  
• Click "Settings" under Temporary Internet Files.
  -The Temporary Files Settings dialog box appears.
  
• Click "Delete Files".
  -The Delete Temporary Files dialog box appears.
  -There are three options on this window to clear the cache.
  • Delete Files
    
  • Applications and applets
    
  • Trace and log files
  
  
• Click "OK" on Delete Temporary Files window.
  -Note: This deletes all the Downloaded Applications and Applets from the cache.
  
• Click "OK" on Temporary Files Settings window.
  
• Close the Java Control Panel.

You can also view these instructions along with screenshots here.


Clear the Flash cache too

Please Download Flash Cookie Killer by Bobbie Flekman and save it to your Desktop

==========

Warning

Steps (1-3) will delete all existing highscores and game settings for flash games. Steps (4-8) might prevent the ability to save highscores in some games all together.

==========

• Double click from your desktop
  
  
  
• Check "Everything but Adobe Site Settings"
  
  
  
• Mouse click "Make it so!"
  
  
  
  
• Now go to the Adobe Flash Player Settings Manager
  
  
  
• In the "Website Storage Settings" choose the "Delete All Sites" tab then "Confirm"
  
  
  
  
• Next in the "Global Storage Settings" uncheck "Allow third-party Flash content to store on your computer"
  
  
  
  
• Finally in the "Global Privacy Settings" choose "Always Deny" then "Confirm"
  
  
  
  
• You have now successfully deleted cookies stored and changed the Flash Players default settings to prevent access in the future.

Clear up the machine

Download TFC to your desktop

• Open the file and close any other windows.
  
• It will close all programs itself when run, make sure to let it run uninterrupted.
  
• Click the Start button to begin the process. The program should not take long to finish its job
  
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.


Then click the link and see what you can find.

I will be closing this thread as the malware part is resolved. Please don't hesitate to PM me if you need to after this topic has been closed.

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.