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Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.
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Tech support said the problem was in the OS(Windows XP 32 bit SP3) so I ran a number of malware scans(Combofix, AVG, Spybot, Super antispyware, and Malwarebytes) then ran sfc /scannow to repair the files. Still nothing. Could I still be infected?
Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.
Once I receive a reply then I will return with your first instructions.
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Just tried that. Same thing. The error message prompts me to send an error report to Microsoft. would it help if you had the that report? Is there a way to send it to you?
The only other computer I have access to doesn't have a CD burner, but I do have a UBUNTU CD, and could boot from there. I was able to create the zip file you asked for. Here it is.