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I'll do that, there seems to be a problem though my windows explorer refuses to load. my control panel comes up empty and my computer doesn't seem to want to function like it should could this also be an infection??
infected with Win32 pup-gen what to do win32 pup gen pops up after scan with avast
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#47
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Posted 07 February 2012 - 12:26 PM
I think you need more advanced checks....
Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
#48
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Posted 07 February 2012 - 01:02 PM
the ESET Scan doesn't want to load!
#49
- The Coolest BC Computer
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Posted 07 February 2012 - 01:03 PM
Please read my previous reply.
#50
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Posted 11 February 2012 - 03:13 AM
I think i must be doing something wrong, do i have to keep that Defogger disabled and go on with step 7 or do i enable and go on with step 7?
#51
- The Coolest BC Computer
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Posted 11 February 2012 - 11:24 AM
Create new topic in malware forum and ask all your questions there.
#52
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Posted 12 February 2012 - 09:05 AM
Seeing my recent security problems I've decided to take my laptop to the computer shop and let them thoroughly check it there. Thank you for all your help! You could close the topic now.
J
J
#53
- The Coolest BC Computer
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Posted 12 February 2012 - 01:44 PM
Thank you for letting me know 
