BleepingComputer.com: TidServe Activity 2

Hi~ I'm hoping someone can help with this problem. We are running Norton 360 and have had the following message pop up "Threat requiring manual removal detected: System Infected: Tidserve Activity 2." We have run the programs to remove it, just as Norton suggested. The Norton scan shows that our computer is not infected. I have run the Norton download and the scan 3 times with the same results -- but we keep getting the pop-up window with the same message. Is there any way of getting this popup window with the message to go away.

Any help is appreciated!

Thanks,
Kim

This post has been edited by Orange Blossom: 26 January 2012 - 12:07 AM
Reason for edit: Moved to AII. ~ OB

Download

TDSSkiller

Launch it Click on "Scan".Please post the LOG report


Please download GMER from here(does'nt work on 64 bit OS)

http://www2.gmer.net/download.php

Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)

If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
Now click the Scan button. If you see a rootkit warning window, click OK.
When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
Click the Copy button and paste the results into your next reply.


Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here

This post has been edited by narenxp: 26 January 2012 - 05:00 AM

Thank you very much. This seems to have worked.

Cheers!

Kim