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I think I've been infected by every virus possible I just got another virus cuz I can't update Windows on Vista

#46 User is offline   LaShunda 

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Posted 10 February 2012 - 05:28 PM

I got that error when trying to do Windows Install Clean up

#47 User is offline   LaShunda 

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Posted 11 February 2012 - 12:04 AM

Now I'm getting some error saying "the service connect accept control messages at this time". My services files read services.msc so I can't access it. Shouldn't it say services.exe? Pending your response. Thanks

#48 User is offline   narenxp 

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Posted 11 February 2012 - 12:36 AM

View PostLaShunda, on 10 February 2012 - 05:28 PM, said:

I got that error when trying to do Windows Install Clean up



I'm not sure what you meant by that.We do not want mess with windows installer clean up utility.

Press Windows+R key and type

appwiz.cpl and click ok

Uninstall windows installer clean up software

Create a new user account and see if you can install the latest java update.

#49 User is offline   LaShunda 

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Posted 11 February 2012 - 01:34 AM

I'M SORRY I MEANT THE WINDOWS CLEAN UP UTILITY THAT U ASKED ME TO DOWNLOAD AND RUN TO REMOVE JAVA AND ASK WHAT IS WINDOWS+R KEY? WHERE DO I FIND THAT?

#50 User is offline   LaShunda 

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Posted 11 February 2012 - 01:34 AM

I'M SORRY I MEANT THE WINDOWS CLEAN UP UTILITY THAT U ASKED ME TO DOWNLOAD AND RUN TO REMOVE JAVA AND ASK WHAT IS WINDOWS+R KEY? WHERE DO I FIND THAT?

#51 User is offline   narenxp 

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Posted 11 February 2012 - 02:34 AM

Click on start menu-control panel

Click on Programs-Uninstall a program

Uninstall on windows installer clean up software

Let me know if you can install java on a new user account

How to create a new user account

http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/

good luck

#52 User is offline   LaShunda 

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Posted 11 February 2012 - 06:54 PM

Everything I click on gives me the message I sent you yesterday. I can't open any files.

#53 User is offline   narenxp 

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Posted 11 February 2012 - 07:15 PM

Everything I click on gives me the message I sent you yesterday. I can't open any files. //

Boot into safemode and try to create a new user account.If that doesnt work,try to restore PC to a previous point

http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/

This post has been edited by narenxp: 11 February 2012 - 07:16 PM

#54 User is offline   LaShunda 

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Posted 11 February 2012 - 08:58 PM

Should the new user account be administrative or standard?

#55 User is offline   narenxp 

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Posted 11 February 2012 - 09:01 PM

administrative

#56 User is offline   LaShunda 

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Posted 11 February 2012 - 09:30 PM

Yes I was able to add Java under the new user account.

#57 User is offline   narenxp 

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Posted 11 February 2012 - 11:16 PM

:thumbup2:

The old account is corrupted.We need to migrate all the datas to new user account

Follow this guide here

http://windows.microsoft.com/en-US/windows-vista/fix-a-corrupted-user-profile

Make sure to backup your important datas(to external drives) before migrating the user profile

good luck

#58 User is offline   LaShunda 

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Posted 12 February 2012 - 09:12 AM

When I try and back up my files to an external hard drive I receive the following error:

Access is Denied 0X80070005

Oh...and internet explorer keeps shutting down.

#59 User is offline   narenxp 

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Posted 12 February 2012 - 11:52 AM

Right click on the folder you're copying

click on properties-security

Click on EDIT

Click on ADD

type EVERYONE and click ok

Below check mark full control and click ok

Now see if you can copy the files and folders

#60 User is offline   LaShunda 

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Posted 12 February 2012 - 05:57 PM

I don't know what's going on with Java but it's giving me heck. It keeps asking me about a Java Plug in and that's what's shutting down my explorer. What should I do?

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