BleepingComputer.com: Infected with Google Redirect Virus

Jump to content

Forum Guidelines

Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
  • 3 Pages +
  • 1
  • 2
  • 3
  • You cannot start a new topic
  • This topic is locked

Infected with Google Redirect Virus Don't know how to remove it

#31 User is offline   chrissywv 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 19
  • Joined: 23-January 12

Posted 02 February 2012 - 12:39 PM

I successfully installed Avira but got the following error report when I ran DeFogger. Should I still run the OTL fix?

defogger_enable by jpshortstuff (23.02.10.1)
Log created at 11:32 on 02/02/2012 (CHRISSY RUSSELL)

Parsing file...


-=E.O.F=-

#32 User is offline   SweetTech 

  • Agent ST
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 12,666
  • Joined: 15-March 09
  • Gender:Male
  • Location:Antarctica

Posted 03 February 2012 - 02:07 AM

Hi!

Yes, please proceed with running the OTL fix.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#33 User is offline   chrissywv 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 19
  • Joined: 23-January 12

Posted 03 February 2012 - 08:52 AM

The OTL log is below. Thanks!

Chrissy

All processes killed
========== SERVICES/DRIVERS ==========
========== PROCESSES ==========
========== OTL ==========
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Application Data\vm62u716ws666j6e2uttw87f82u moved successfully.
C:\Documents and Settings\All Users\Application Data\vm62u716ws666j6e2uttw87f82u moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\legacy_wscsvc.reg moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\legacy_wuauserv.reg moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\wscsvc.reg moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\wuauserv.reg moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\erunt-setup.exe moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\gmer.zip moved successfully.
File C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Application Data\vm62u716ws666j6e2uttw87f82u not found.
File C:\Documents and Settings\All Users\Application Data\vm62u716ws666j6e2uttw87f82u not found.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\Defogger.exe moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\mbam-setup.exe moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\iExplore.exe moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Desktop\FixNCR.reg moved successfully.
C:\Documents and Settings\All Users\Application Data\a67495\SMESys folder moved successfully.
C:\Documents and Settings\All Users\Application Data\a67495\Quarantine Items folder moved successfully.
C:\Documents and Settings\All Users\Application Data\a67495\BackUp folder moved successfully.
C:\Documents and Settings\All Users\Application Data\a67495 folder moved successfully.
========== COMMANDS ==========
Restore point Set: OTL Restore Point (0)

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: All Users

User: CHRISSY RUSSELL
->Temp folder emptied: 896969 bytes
->Temporary Internet Files folder emptied: 98477313 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Owner

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 345 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 95.00 mb


[EMPTYFLASH]

User: Administrator
->Flash cache emptied: 0 bytes

User: All Users

User: CHRISSY RUSSELL
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: LocalService

User: NetworkService
->Flash cache emptied: 0 bytes

User: Owner

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: CHRISSY RUSSELL
->Java cache emptied: 0 bytes

User: Default User

User: LocalService

User: NetworkService
->Java cache emptied: 0 bytes

User: Owner

Total Java Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.31.0 log created on 02032012_074039

Files\Folders moved on Reboot...
File\Folder C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temp\~DF22FE.tmp not found!
File\Folder C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temp\~DF2325.tmp not found!
File\Folder C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temp\~DF23CF.tmp not found!
File\Folder C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temp\~DF23EB.tmp not found!
File\Folder C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temp\~DF24E3.tmp not found!
File\Folder C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temp\~DF2578.tmp not found!
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\3C2EW7ZM\plusone_gadget[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\35JJFKM5\acb[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\35JJFKM5\fastbutton[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\35JJFKM5\mail[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\35JJFKM5\mail[2].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\35JJFKM5\page__st__15[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\35JJFKM5\plusone_gadget[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\1I5Y42YQ\ads[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\1I5Y42YQ\ddc[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\1I5Y42YQ\fastbutton[1].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\Content.IE5\1I5Y42YQ\mail[2].htm moved successfully.
C:\Documents and Settings\CHRISSY RUSSELL\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.

Registry entries deleted on Reboot...

#34 User is offline   SweetTech 

  • Agent ST
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 12,666
  • Joined: 15-March 09
  • Gender:Male
  • Location:Antarctica

Posted 03 February 2012 - 09:34 AM

Hello,

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.



Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Commands
    [ClearAllRestorePoints]
    

  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.



NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:
  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===



Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



Extra Goodies

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:

    • Open Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Check for Updates


  • Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.


  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome and Opera.

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#35 User is offline   chrissywv 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 19
  • Joined: 23-January 12

Posted 04 February 2012 - 09:12 AM

Agent ST,

Below is my final OTL log. My computer is running great! Thank you soooooo much for your help!!!!! I really appreciate it!!!!

Chrissy

========== COMMANDS ==========
Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.31.0 log created on 02042012_080247

#36 User is offline   SweetTech 

  • Agent ST
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 12,666
  • Joined: 15-March 09
  • Gender:Male
  • Location:Antarctica

Posted 04 February 2012 - 09:19 AM

You're more than welcome! I'm glad that we were able to work together to solve the issues you were experiencing with your computer.

Please take care!

Kindest Regards,
SweetTech.

____________________________________________________

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

Share this topic:


  • 3 Pages +
  • 1
  • 2
  • 3
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users