BleepingComputer.com: System Check malware removal help!

The Catalyst Control Centre is not malware - though the malware may have damaged it. Take a look here at Microsoft's help for this issue.

Now please run aswMBR again and post the log.

Finally, run an online scan with ESET

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the icon on your desktop.
  
  
• Check
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check and check Remove found threats
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• Copy and paste the resulting log in your next reply

If no log is generated that means nothing was found. Please let me know if this happens.

The ESET scanner didn't find any threats, and didn't create a log.

Here's the aswMBR log:

aswMBR version 0.9.9.1509 Copyright© 2011 AVAST Software
Run date: 2012-01-28 07:42:26
-----------------------------
07:42:26.992 OS Version: Windows x64 6.1.7600
07:42:26.992 Number of processors: 2 586 0x602
07:42:26.992 ComputerName: KATIE-PC UserName: Katie
07:42:29.004 Initialize success
07:42:34.386 AVAST engine defs: 12012701
08:06:43.457 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000053
08:06:43.457 Disk 0 Vendor: Hitachi_ PB3O Size: 305245MB BusType: 11
08:06:43.473 Disk 0 MBR read successfully
08:06:43.489 Disk 0 MBR scan
08:06:43.489 Disk 0 Windows VISTA default MBR code
08:06:43.504 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 12000 MB offset 2048
08:06:43.520 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 24578048
08:06:43.535 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 293143 MB offset 24782848
08:06:43.613 Disk 0 Partition 4 00 17 Hidd HPFS/NTFS NTFS 0 MB offset 625140400
08:06:43.613 Disk 0 Partition 4 **INFECTED** MBR:Alureon-K [Rtk]
08:06:43.645 Service scanning
08:06:44.721 Modules scanning
08:06:44.721 Disk 0 trace - called modules:
08:06:44.768 ntoskrnl.exe CLASSPNP.SYS disk.sys amdxata.sys ACPI.sys storport.sys hal.dll amdsata.sys
08:06:44.799 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004a05060]
08:06:44.799 3 CLASSPNP.SYS[fffff8800190143f] -> nt!IofCallDriver -> [0xfffffa800493c8e0]
08:06:44.815 5 amdxata.sys[fffff8800107d8b9] -> nt!IofCallDriver -> [0xfffffa800493ce40]
08:06:44.815 7 ACPI.sys[fffff88000e1b781] -> nt!IofCallDriver -> \Device\00000053[0xfffffa800493a060]
08:06:46.531 AVAST engine scan C:\Windows
08:08:07.807 AVAST engine scan C:\Windows\system32
08:11:08.096 AVAST engine scan C:\Windows\system32\drivers
08:11:29.609 AVAST engine scan C:\Users\Katie
08:16:10.862 AVAST engine scan C:\ProgramData
08:16:39.675 Scan finished successfully
08:40:12.195 Disk 0 MBR has been saved successfully to "C:\Users\Katie\Documents\MBR.dat"
08:40:12.210 The log file has been saved successfully to "C:\Users\Katie\Documents\aswMBR.txt"

The boot is back so now let's clean up and remove the infected (but now dead) partition.

• Boot the computer with xPUD
  
• Press Tool at the top
  
• Choose Open Terminal
  
• Type parted /dev/sda rm 4 - there's a space after "parted" and "sda" and "rm"
  
• Press Enter
  
• Now reboot without xPUD and run aswMBR and post the log

Okay, here's the log:

aswMBR version 0.9.9.1509 Copyright© 2011 AVAST Software
Run date: 2012-01-30 22:06:43
-----------------------------
22:06:43.189 OS Version: Windows x64 6.1.7600
22:06:43.189 Number of processors: 2 586 0x602
22:06:43.189 ComputerName: KATIE-PC UserName: Katie
22:06:45.014 Initialize success
22:06:53.173 AVAST engine defs: 12013000
22:08:17.569 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000054
22:08:17.569 Disk 0 Vendor: Hitachi_ PB3O Size: 305245MB BusType: 11
22:08:17.616 Disk 0 MBR read successfully
22:08:17.632 Disk 0 MBR scan
22:08:17.632 Disk 0 Windows VISTA default MBR code
22:08:17.632 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 12000 MB offset 2048
22:08:17.647 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 24578048
22:08:17.679 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 293143 MB offset 24782848
22:08:17.694 Service scanning
22:08:20.533 Modules scanning
22:08:20.533 Disk 0 trace - called modules:
22:08:20.565
22:08:22.015 AVAST engine scan C:\Windows
22:08:41.032 AVAST engine scan C:\Windows\system32
22:10:56.939 AVAST engine scan C:\Windows\system32\drivers
22:11:11.338 AVAST engine scan C:\Users\Katie
22:18:19.294 AVAST engine scan C:\ProgramData
22:18:58.855 Scan finished successfully
22:35:44.823 Disk 0 MBR has been saved successfully to "C:\Users\Katie\Documents\MBR.dat"
22:35:44.823 The log file has been saved successfully to "C:\Users\Katie\Documents\aswMBR.txt"

Let's check the rootkit didn't bring anything else with it

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.
  
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  
• On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
    
  • Then click on the Scan button.
  
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.
  
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And the ESET online scan should finish up here

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the icon on your desktop.
  
  
• Check
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check and check Remove found threats
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• Copy and paste the resulting log in your next reply

If no log is generated that means nothing was found. Please let me know if this happens.

ESET didn't find anything, and here's the Malware Bytes log:

Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.31.09

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Katie :: KATIE-PC [administrator]

Protection: Disabled

1/31/2012 9:08:40 PM
mbam-log-2012-01-31 (21-08-40).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 340395
Time elapsed: 57 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


Looks clean! Do you know how I can unhide all my programs and things on my start menu? Anything else we should do?
Thanks again for all your help!

There are a few programs and scripts which have been written to help do that.

Please download Unhide

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.


The Startup menu can be restored with this script

Let me know how that goes and we can wrap this up next

Those worked perfectly - my overpopulated desktop and start menu are back!
Anything else?
Thanks again so much for all your help!!

You are welcome.

We need to just clear up now

You're clean. Good stuff!

Let's do some clearing up

If you used DeFogger now is the time to enable your CD emulation software again.


We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

• Download OTC by OldTimer and save it to your desktop.
  
• Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  
• Then Click the big button.
  
• You will get a prompt saying "Being Cleanup Process". Please select Yes.
  
• Restart your computer when prompted.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


Now create a new system protection point

1. Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.

2. In the left pane, click System protection. If you're prompted for an administrator password or confirmation, type the
password or provide confirmation.

3. Click the System Protection tab, and then click Create.

4. In the System Protection dialog box, type a description, and then click Create.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir - though if you choose Avira you should make sure that you uncheck the box offering to install the Ask toolbar. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it dckatie09, happy surfing!

Cheers.

m0le

I did those last couple things, so I'm all set. Thanks again for all your help!

No problem

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.