BleepingComputer.com: Infected with Zeroaccess , ping.exe , google redirect + popups

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

FCopy::
C:\Windows\winsxs\x86_microsoft-windows-dfsclient_31bf3856ad364e35_6.1.7600.16385_none_87708401476f7a4f\dfsc.sys | C:\Windows\System32\drivers\dfsc.sys

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

In your next post I need the following


• report from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now after running the script?

Gringo

every thing seems fine .

ComboFix 12-01-13.05 - petro 01/14/2012 12:50:32.7.4 - x86
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3313.2696 [GMT -5:00]
Running from: c:\users\petro\Downloads\ComboFix.exe
Command switches used :: c:\users\petro\Downloads\CFScript.txt
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\$NtUninstallKB46359$
.
.
--------------- FCopy ---------------
.
c:\windows\winsxs\x86_microsoft-windows-dfsclient_31bf3856ad364e35_6.1.7600.16385_none_87708401476f7a4f\dfsc.sys --> c:\windows\System32\drivers\dfsc.sys
.
((((((((((((((((((((((((( Files Created from 2011-12-14 to 2012-01-14 )))))))))))))))))))))))))))))))
.
.
2012-01-14 17:52 . 2012-01-14 18:01 -------- d-----w- c:\users\petro\AppData\Local\temp
2012-01-14 17:52 . 2012-01-14 17:52 -------- d-----w- c:\users\Public\AppData\Local\temp
2012-01-14 17:52 . 2012-01-14 17:52 -------- d-----w- c:\users\Petro staff\AppData\Local\temp
2012-01-14 17:52 . 2012-01-14 17:52 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-01-14 17:47 . 2009-07-13 23:53 104448 ----a-w- c:\windows\system32\drivers\pacer.sys
2012-01-13 16:19 . 2012-01-13 16:19 503296 ----a-w- c:\program files\Mozilla Firefox\libnp.dll
2012-01-13 16:19 . 2012-01-13 16:19 3923544 ----a-w- c:\program files\Mozilla Firefox\iw4m.exe
2012-01-13 16:19 . 2012-01-13 16:19 801280 ----a-w- c:\program files\Mozilla Firefox\iw4m.dll
2012-01-12 15:00 . 2011-11-17 05:48 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2012-01-12 15:00 . 2011-11-17 05:48 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-01-12 15:00 . 2011-11-17 05:42 369352 ----a-w- c:\windows\system32\drivers\cng.sys
2012-01-12 15:00 . 2011-11-17 05:39 314368 ----a-w- c:\windows\system32\webio.dll
2012-01-12 15:00 . 2011-11-17 05:39 99840 ----a-w- c:\windows\system32\sspicli.dll
2012-01-12 15:00 . 2011-11-17 05:39 15360 ----a-w- c:\windows\system32\sspisrv.dll
2012-01-12 15:00 . 2011-11-17 05:39 224768 ----a-w- c:\windows\system32\schannel.dll
2012-01-12 15:00 . 2011-11-17 05:39 22016 ----a-w- c:\windows\system32\secur32.dll
2012-01-12 15:00 . 2011-11-17 05:38 1037312 ----a-w- c:\windows\system32\lsasrv.dll
2012-01-12 15:00 . 2011-11-17 05:36 22528 ----a-w- c:\windows\system32\lsass.exe
2012-01-11 14:08 . 2011-11-17 05:41 1288984 ----a-w- c:\windows\system32\ntdll.dll
2012-01-11 14:07 . 2011-11-19 14:06 67072 ----a-w- c:\windows\system32\packager.dll
2012-01-11 14:07 . 2011-10-26 04:28 1328640 ----a-w- c:\windows\system32\quartz.dll
2012-01-11 14:07 . 2011-10-26 04:28 514560 ----a-w- c:\windows\system32\qdvd.dll
2012-01-09 19:17 . 2012-01-09 19:17 626688 ----a-w- c:\program files\Mozilla Firefox\msvcr80.dll
2012-01-09 19:17 . 2012-01-09 19:17 548864 ----a-w- c:\program files\Mozilla Firefox\msvcp80.dll
2012-01-09 19:17 . 2012-01-09 19:17 479232 ----a-w- c:\program files\Mozilla Firefox\msvcm80.dll
2012-01-09 19:17 . 2012-01-09 19:17 43992 ----a-w- c:\program files\Mozilla Firefox\mozutils.dll
2012-01-06 12:33 . 2012-01-06 12:33 -------- d-----w- c:\program files\HyperSerialPort
2012-01-05 15:50 . 2009-07-13 23:11 53760 ----a-w- c:\windows\system32\drivers\intelppm.sys
2012-01-03 17:49 . 2012-01-03 17:49 -------- d-----w- c:\program files\Common Files\Java
2012-01-03 17:49 . 2012-01-03 17:49 637848 ----a-w- c:\windows\system32\npdeployJava1.dll
2011-12-30 18:04 . 2011-12-30 18:04 -------- d-----w- C:\TDSSKiller_Quarantine
2011-12-20 19:21 . 2011-12-20 19:21 -------- d-----w- c:\programdata\IsolatedStorage
2011-12-20 19:21 . 2011-12-21 12:58 -------- d-----w- c:\program files\BlueMagnet
2011-12-19 08:43 . 2011-11-21 10:47 6823496 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{851A97DB-BC3E-43AB-A772-2C4C00C4BBCC}\mpengine.dll
2011-12-16 12:19 . 2011-12-16 12:19 -------- d-----w- c:\programdata\RELOADED
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-01-03 17:49 . 2011-09-12 20:50 567184 ----a-w- c:\windows\system32\deployJava1.dll
2011-12-10 20:24 . 2011-09-08 23:49 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-09 18:59 . 2011-12-09 18:59 53248 ----a-r- c:\users\petro\AppData\Roaming\Microsoft\Installer\{12BAA98C-F8DD-4BC9-BBE6-1C8463114197}\ARPPRODUCTICON.exe
2011-11-25 19:28 . 2011-11-25 19:28 75136 ----a-w- c:\windows\system32\PnkBstrA.exe
2011-11-25 19:28 . 2011-11-25 19:28 189248 ----a-w- c:\windows\system32\PnkBstrB.exe
2011-11-24 04:23 . 2011-12-14 22:05 2340352 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 17:47 . 2011-09-03 16:38 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-05 04:35 . 2011-12-14 22:07 981504 ----a-w- c:\windows\system32\wininet.dll
2011-11-05 04:34 . 2011-12-14 22:07 44544 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-05 04:30 . 2011-12-14 22:05 2048 ----a-w- c:\windows\system32\tzres.dll
2011-11-05 03:28 . 2011-12-14 22:07 386048 ----a-w- c:\windows\system32\html.iec
2011-11-05 02:55 . 2011-12-14 22:07 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-10-27 12:59 . 2011-10-27 12:59 54016 ----a-w- c:\windows\system32\drivers\kltamvi.sys
2011-10-26 04:42 . 2011-12-14 22:04 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-26 04:42 . 2011-12-14 22:04 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-26 04:25 . 2011-12-14 22:04 38912 ----a-w- c:\windows\system32\csrsrv.dll
2012-01-09 19:17 . 2011-11-18 16:40 121816 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
------- Sigcheck -------
Note: Unsigned files aren't necessarily malware.
.
[-] 2011-09-03 . 7BD7F45FF37FA0669CD32CA0EF46E22C . 811520 . . [6.1.7600.16385] . . c:\windows\System32\user32.dll
[7] 2010-11-20 . F1DD3ACAEE5E6B4BBC69BC6DF75CEF66 . 811520 . . [6.1.7601.17514] . . c:\windows\SoftwareDistribution\Download\18e2c83e42cc8f0cc17b5dbfaf982690\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_cf3fd62ccb9e983d\user32.dll
[7] 2009-07-14 . 34B7E222E81FAFA885F0C5F2CFA56861 . 811520 . . [6.1.7600.16385] . . c:\windows\winsxs\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_cd0ec264ceb014a3\user32.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}"= "c:\program files\uTorrentBar\prxtbuTor.dll" [BU]
.
[HKEY_CLASSES_ROOT\clsid\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}]
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}]
c:\program files\uTorrentBar\prxtbuTor.dll [BU]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}"= "c:\program files\uTorrentBar\prxtbuTor.dll" [BU]
.
[HKEY_CLASSES_ROOT\clsid\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}]
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}"= "c:\program files\uTorrentBar\prxtbuTor.dll" [BU]
.
[HKEY_CLASSES_ROOT\clsid\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2011-10-13 17351304]
"Steam"="r:\program files\Steam\Steam.exe" [2011-11-08 1242448]
"AlcoholAutomount"="c:\program files\Alcohol Soft\Alcohol 52\AxAutoMntSrv.exe" [2010-08-20 33120]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2010-11-19 9874024]
"JMB36X IDE Setup"="c:\windows\RaidTool\xInsIDE.exe" [2010-01-19 43632]
"AtherosBtStack"="c:\program files\Bluetooth Suite\BtvStack.exe" [2011-03-13 490656]
"AthBtTray"="c:\program files\Bluetooth Suite\AthBtTray.exe" [2011-03-13 302240]
"BrMfcWnd"="c:\program files\Brother\Brmfcmon\BrMfcWnd.exe" [2009-05-26 1159168]
"ControlCenter3"="c:\program files\Brother\ControlCenter3\brctrcen.exe" [2008-12-24 114688]
"Malwarebytes' Anti-Malware (reboot)"="r:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2011-12-24 981680]
"RIMBBLaunchAgent.exe"="c:\program files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe" [2011-02-18 79192]
"Malwarebytes' Anti-Malware"="r:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 460872]
.
c:\users\petro\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
FAXRX.lnk - c:\program files\Brother\Brmfl07b\FAXRX.exe [2011-9-7 524288]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R3 ATHDFU;Atheros Valkyrie USB BootROM;c:\windows\system32\Drivers\AthDfu.sys [2011-03-13 43680]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-09-03 1343400]
S0 mv91xx;mv91xx;c:\windows\system32\DRIVERS\mv91xx.sys [2010-08-27 261160]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-06-06 64952]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-10-03 176128]
S2 AtherosSvc;AtherosSvc;c:\program files\Bluetooth Suite\adminservice.exe [2011-03-13 68768]
S2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;c:\windows\system32\IProsetMonitor.exe [2010-08-12 87712]
S2 MBAMService;MBAMService;r:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-12-24 652872]
S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atikmdag.sys [2011-10-03 8606208]
S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [2011-10-03 248832]
S3 asmthub3;ASMedia USB3 Hub Service;c:\windows\system32\DRIVERS\asmthub3.sys [2010-12-08 95720]
S3 asmtxhci;ASMEDIA XHCI Service;c:\windows\system32\DRIVERS\asmtxhci.sys [2010-12-08 292840]
S3 AthBTPort;Atheros Virtual Bluetooth Class;c:\windows\system32\DRIVERS\btath_flt.sys [2011-03-13 34976]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2011-06-06 211984]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;c:\windows\system32\drivers\btath_a2dp.sys [2011-03-13 259232]
S3 BTATH_BUS;Atheros Bluetooth Bus;c:\windows\system32\DRIVERS\btath_bus.sys [2011-03-13 24736]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;c:\windows\system32\DRIVERS\btath_hcrp.sys [2011-03-13 175776]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;c:\windows\system32\DRIVERS\btath_lwflt.sys [2011-03-13 49312]
S3 BTATH_RCP;Bluetooth AVRCP Device;c:\windows\system32\DRIVERS\btath_rcp.sys [2011-03-13 141088]
S3 BtFilter;BtFilter;c:\windows\system32\DRIVERS\btfilter.sys [2011-03-13 242336]
S3 e1cexpress;Intel® PRO/1000 PCI Express Network Connection Driver C;c:\windows\system32\DRIVERS\e1c6232.sys [2010-09-21 238248]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
S3 MEI;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECI.sys [2010-10-19 41088]
S3 PciPPorts;PCI ECP Parallel Port;c:\windows\system32\DRIVERS\PciPPorts.sys [2008-05-22 81920]
S3 PciSPorts;High-Speed PCI Serial Port;c:\windows\system32\DRIVERS\PciSPorts.sys [2008-05-22 115712]
S3 UsbFltr;WayTech USB Filter Driver1;c:\windows\system32\Drivers\UsbFltr.sys [2007-04-09 9600]
.
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-13 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1158921400-4108885450-3742613323-1000Core.job
- c:\users\petro\AppData\Local\Google\Update\GoogleUpdate.exe [2011-11-25 20:58]
.
2012-01-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1158921400-4108885450-3742613323-1000UA.job
- c:\users\petro\AppData\Local\Google\Update\GoogleUpdate.exe [2011-11-25 20:58]
.
.
------- Supplementary Scan -------
.
uStart Page = https://www.online.petro-canada.ca/cleartrust/ct_logon.asp?CTAuthMode=SECURID&ct_orig_uri=%2Fppass%2F
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.0.1
FF - ProfilePath - c:\users\petro\AppData\Roaming\Mozilla\Firefox\Profiles\wd5hjolm.default\
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-1158921400-4108885450-3742613323-1000\Software\AppDataLow\Software\Conduit\Community Alerts\Settings\Locales\e*n**ÃS&iü']
"LP_LastUpdateTime"="1316631108"
"LP_LastCheckTime"=dword:4e7a3248
"LP_ReloadIntervalInHours"=dword:000002a0
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(2628)
c:\program files\Bluetooth Suite\AthCopyHook.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\atieclxx.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\system32\PnkBstrA.exe
c:\program files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\windows\system32\taskhost.exe
c:\windows\system32\taskhost.exe
c:\windows\system32\conhost.exe
c:\windows\system32\AUDIODG.EXE
.
**************************************************************************
.
Completion time: 2012-01-14 13:01:38 - machine was rebooted
ComboFix-quarantined-files.txt 2012-01-14 18:01
ComboFix2.txt 2012-01-12 14:40
ComboFix3.txt 2012-01-05 15:57
ComboFix4.txt 2011-09-12 18:02
ComboFix5.txt 2012-01-14 17:47
.
Pre-Run: 13,301,366,784 bytes free
Post-Run: 13,017,202,688 bytes free
.
- - End Of File - - EE1184E3D6F5F9F820C95F78126599E3

Hello

There are some minor things in your online scan that should be removed.


delete files

• Copy all text in the quote box (below)...to Notepad.
  

  Quote

  @echo off
  REM: Remove Directory and all sub-directories and files
  del /f /s /q "C:\Windows\winsxs\x86_microsoft-windows-dfsclient_31bf3856ad364e35_6.1.7600.16804_none_87c60c95472f7333\dfsc.sys"
  del /f /s /q "R:\downloads\Microsoft Office 2007 Ultimate Edition with SP1 v12 0 6213 1000-NoPE\n-mo2k7u.iso"
  del /f /s /q "R:\downloads\Newsleecher_3.9_Final_with_CRK_keygens\NewsLeecher_3.9_Final_and_[FFF-Keygen].rar"
  del /f /s /q "R:\downloads\NFS.THE.RUN.BITGAMER\CRACK.rar"
  del /f /s /q "R:\downloads\Sony Software Bundle and key gen-patch\Sony Keygen.rar"
  del /f /s /q "R:\downloads\Sony Software Bundle and key gen-patch\Vegas 10c Keygen.exe"
  del %0
  
  
• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
  It should look like this: <--XP<--vista
  
• Double click on delfile.bat to execute it.
  A black CMD window will flash, then disappear...this is normal.
  
• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

thank you so much ,lots help , i will be doing my small donation sometime today . thank you again .

Thank you and you are more than welcome, Glad I was able to help



gringo

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.