BleepingComputer.com: Win 7 Security Issue

Hello,

I have been trying to resolve an issue with my computer for a little while now, as documented in this forum thread: http://www.bleepingcomputer.com/forums/topic433757.html/page__pid__2527576 . The short of it is, that I had the Win 7 Security Malware, and I tried following the instructions provided on this site to fix it by running FixNCR and iExplore. I ran them in safe mode, and when I rebooted my computer, none of my programs were reacting to my commands. It wasn't frozen, but nothing would start. I posted in the 'Am I infected?' forum, where the moderator took me through several steps in an attempt to fix the issue, as is documented int he link above. Since none of that worked I was directed here. I am attaching the DDS logs as I was instructed, I hope to hear from you soon!

I should also note that I have to do pretty much everything through safe mode, since nothing works in normal mode.

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• If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  
• A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
  
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We need to see some information about what is happening in your machine. Please perform the following scan again:

• Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
  
  
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  
• Notepad will open with the results.
  
• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

I will repost the logs when I get home from work, however I don't think anything has really changed.

This is the issue I have been having:

I have been trying to resolve an issue with my computer for a little while now, as documented in this forum thread: http://www.bleepingcomputer.com/forums/topic433757.html/page__pid__2527576 . The short of it is, that I had the Win 7 Security Malware, and I tried following the instructions provided on this site to fix it by running FixNCR and iExplore. I ran them in safe mode, and when I rebooted my computer, none of my programs were reacting to my commands. It wasn't frozen, but nothing would start. I posted in the 'Am I infected?' forum, where the moderator took me through several steps in an attempt to fix the issue, as is documented int he link above. Since none of that worked I was directed here. I should also note that I am running everything out of safe mode since I can't do anything in normal mode. I am attaching the DDS logs as I was instructed, I hope to hear from you soon!

Also I do not have my original windows copy.

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

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Please run aswMBR

Please download aswMBR ( 511KB ) to your desktop.

• Double click the aswMBR.exe icon to run it
  
• Click the Scan button to start the scan
  
• On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Here is the log, sorry for the slow response, I didnt realize I wasn't getting the e-mail notifications.

With the boot being affected and the aswMBR log showing an unknown Master Boot Record let's boot outside of the Windows environment and see if we can see any modifications

Try this please. You will also need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer

• Run GETxPUD.exe
  
• A new folder will appear on the desktop.
  
• Open the GETxPUD folder and click on the get&burn.bat
  
• The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  
• Click on Start and follow the prompts to burn the image to a CD.
  
• Next download dumpit to your USB
  
• Remove the USB & CD and insert it in the sick computer
  
• Boot the Sick computer with the CD you just burned
  
• The computer must be set to boot from the CD
  
• Gently tap F12 and choose to boot from the CD
  
• Follow the prompts
  
• A Welcome to xPUD screen will appear
  
• Press File
  
• Expand mnt
  
• Click on sdb1 (sdb1 represents the USB drive).
  
• Double click on the dumpit file.
  
• A black window will pop-up and it will dump and zip the MBR to your USB drive.
  
• Press Enter to exit the black window.
  
• Click on HOME tab and choose Power Off to turn off xPUD.
  
• Remove the USB drive and insert it back on your working computer.
  
• Locate the mbr.zip file in your USB drive and attach it when you reply.

I don't have a flash drive so I tried using my external hard drive from my old computer, I couldn't find dumpit on there. I will try to find a flash drive to use tonight.

Okay

Any luck with the search?

No one I know seems to have one! weird right? I don't think work will let me borrow one either, this external hard drive is all I have. Is there some better way to put the file into that hard drive for me to locate it?

You have to use a USB even with a xPUD disk.

Can you run MBRCheck, this will confirm whether the xPUD way is necessary or not

Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.

here ya go

The MBR is not showing evidence that we need to boot into xPUD. We should be able to do this another way.


Please run TDSSKiller

• Download TDSSKiller and save it to your Desktop.
  
  
  
• Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  
  
  
• Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.
  
  "%userprofile%\Desktop\TDSSKiller.exe" -l report.txt
  
  
  
• Now click Start Scan.
  
  
• If Malicious objects are found, ensure Cure is selected then click Continue > Reboot now.
  
  
• Click Close
  
  
• Finally press Report and copy and paste the contents into your next reply. If you've rebooted then the log will be found at C:\