Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.
DO NOT RUN ComboFix unless requested to.
Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.
When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.
Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Page 1 of 1
You cannot start a new topic
This topic is locked
Malware removal help
Need help with removing malware
I'm trying to fix my sis' comp and not having any luck. It seems to be infected with some kind of malware or virus. I cannot install or uninstall any programs. I cannot run programs such as Malwarebytes, not even in safe mode. Nothing happen when I click on it. I tried right-click and run as administrator.
Malwarebyte, AVG and McAfee Security Center are installed.
I tried running exeHelper.com and tdsskiller. Not logs were generated.
This is Windows 7.
There is an error when it boots up. Something regarding 16 bit application is unsupported. \\.\globalroot\systemroot\svchost.exe cannot start.
Any help will be appreciated.
This post has been edited by Budapest: 03 January 2012 - 11:12 PM
Reason for edit: Moved from Introductions ~Budapest
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
"The mind is its own place, and in itself can make a heaven of hell, a hell of heaven." ~ John Milton Follow BleepingComputer on: Facebook | Twitter | Google+
Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
regards, Elise
"The mind is its own place, and in itself can make a heaven of hell, a hell of heaven." ~ John Milton Follow BleepingComputer on: Facebook | Twitter | Google+
Help
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.
This topic is locked
Back to top
