BleepingComputer.com: Unknown virus/malware

The following was copied from the post that I placed on McAfee's user forum.

"I have been looking for days and can't find a solution to my problem. I guess thats the problem with forum sites sometimes.



Anyway, on December 12 I was shopping online. I typed "www.bedbathbeyond.com" in my Firefox browser, which is apparently not bed bath and beyond's correct web address. A pop-up came on the screen that said something about being the millionth visitor to the site that day and "Click here" to claim your prize. I knew this was a farce, so I tried to exit the software but couldnt do anything until the popup was gone, so I control-alt-deleted and closed firefox from the task manager. I logged back in and continued my shopping with no issues, and was quite pleased with my progress. The next day, my wife restarted the computer in the morning and tried to log in, but it took forever to boot into windows and to the log in screen for our user profiles. She left and went to work. Later in the day ( I had no idea she'd experienced a problem) I attempted to log in to my profile and the computer took over 20 minutes to do anything. Just kept saying "loading user preferences" or something to that effect. I did a hard shut down and tried to reboot. Took almost a half hour to even boot to the windows log in screen.



I then booted into safe mode and when mcafee total security opened up, it said that the computer was at risk because real time scanning was turned off. I repeatedly tried turning it on, but it keeps turning itself off. I managed to get it to run a full scan but mcafee found no infected files. I downloaded and ran Stinger twice and it also found no infected files.



I tried to log in normally again after a reboot, but after the 20 minutes it took to get to the log in screen again and after I entered my login info (fingerprint scanner says it is disconnected?), it seemed as if my user profile did not even exist as the wallpaper was toshiba satellite background and it was trying to load user setting for internet explorer 6??? I turned the computer off and scratched my head.



I have a toshiba satellite running windows xp. I have no idea what is going on or where to start. I'm frustrated because I feel like McAfee let something through that infected my system."

After posting this, I ran malwarebytes and it found and quarantined 3 files. Unfortunately, I can neither locate or remember the names of the files. One was a trojan.

Also, the problem with the corrupted user profile settings is isolated to my account because my wife's appears to still be intact, although the computer is still extremely slow when attempting to log in under her account. Of course my account was the administrator account! Lovely! I was advised to download hijackthis and post the log here for analysis, which I am attaching along with the files your site requested. Thanks in advance for any assistance you can provide.


.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_24
Run by Michael Montalvo Jr at 12:40:14 on 2011-12-29
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1440 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\TEMP.TOSHIBA\My Documents\Downloads\poopscicle.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\WINDOWS\system32\rundll32.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.toshibadirect.com/dpdstart
uSearch Bar = hxxp://www.toshiba.com/search
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20111220165848.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
mRun: [TFncKy] TFncKy.exe
mRun: [TDispVol] TDispVol.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1 71.242.0.12
TCP: Interfaces\{2E596369-E820-4D1E-8790-12540D1986D7} : DhcpNameServer = 192.168.1.1 71.242.0.12
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\McSnIePl.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: psfus - psqlpwd.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli psqlpwd
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\temp.toshiba\application data\mozilla\firefox\profiles\gflrux1n.default\
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\program files\mozilla firefox\distribution\bundles\{d19ca586-dd6c-4a0a-96f8-14644f340d60}\components\scriptff.dll
FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mcafee\siteadvisor\NPMcFFPlg32.dll
FF - plugin: c:\program files\mcafee\supportability\mvt\NPMVTPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: McAfee SiteAdvisor: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} - c:\program files\mcafee\SiteAdvisor
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-7 464176]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-5-7 89792]
R2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-7 214904]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-5-7 160608]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-5-7 150856]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-5-7 338176]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-5-7 83856]
S0 cdjno;cdjno;c:\windows\system32\drivers\goxnvdnn.sys --> c:\windows\system32\drivers\goxnvdnn.sys [?]
S2 FdRedir;FdRedir;c:\program files\common files\protector suite ql\drivers\FdRedir.sys [2005-12-22 13568]
S2 FileDisk2;FileDisk Protector Kernel Driver;c:\program files\common files\protector suite ql\drivers\filedisk.sys [2005-12-22 33024]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-2-2 94880]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-7 214904]
S2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-7 214904]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-5-7 166288]
S2 smihlp;SMI helper driver;c:\program files\protector suite ql\smihlp.sys [2005-12-22 3456]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-5-7 57600]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2010-2-25 30192]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-5-7 180816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-5-7 59456]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-5-7 83856]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-5-7 87656]
S3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\drivers\nx6000.sys [2009-12-29 30560]
.
=============== Created Last 30 ================
.
2011-12-29 17:13:53 -------- d-----w- c:\documents and settings\temp.toshiba\application data\McAfee
2011-12-29 16:58:04 -------- d-----w- c:\documents and settings\temp.toshiba\local settings\application data\Mozilla
2011-12-29 16:13:03 -------- d-----w- c:\documents and settings\temp.toshiba\application data\Malwarebytes
2011-12-29 16:09:46 -------- d-----w- c:\documents and settings\temp.toshiba\application data\TaxCut
2011-12-29 16:08:05 45056 ----a-r- c:\documents and settings\temp.toshiba\application data\microsoft\installer\{6815fcdd-401d-481e-ba88-31b4754c2b46}\ARPPRODUCTICON.exe
2011-12-28 18:12:29 -------- d-----w- c:\windows\LastGood.Tmp
2011-12-20 05:52:12 -------- d-----w- c:\windows\pss
2011-12-20 04:33:47 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-12-20 04:33:42 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-20 04:33:42 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-11 14:12:19 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-01 20:35:20 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-11-01 20:35:20 667136 ----a-w- c:\windows\system32\wininet.dll
2011-11-01 20:35:20 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-11-01 15:02:49 369664 ----a-w- c:\windows\system32\html.iec
2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:37:08 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52:02 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-15 17:16:16 9608 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2011-10-15 17:16:16 89792 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys
2011-10-15 17:16:16 87656 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2011-10-15 17:16:16 83856 ----a-w- c:\windows\system32\drivers\mfendisk.sys
2011-10-15 17:16:16 59456 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-10-15 17:16:16 57600 ----a-w- c:\windows\system32\drivers\cfwids.sys
2011-10-15 17:16:16 464176 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2011-10-15 17:16:16 338176 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2011-10-15 17:16:16 180816 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2011-10-15 17:16:16 121256 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
.
============= FINISH: 12:41:20.93 ===============

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  • DDS.scr
    
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• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

Hello and welcome to BleepingComputer!



I am Blind Faith and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are destined to idetifying the possible threats present on your system so I will analyze the results they produce.


As a start we need to have some more up-to-date logs than the ones you have already provided. The current state of the files on your system might have changed so we need to get a clear look on that step. DO NOT bring any changes to the system except the ones I tell you to as that may produce more damage than helping us.

If you will encounter a delay of over 2 days from me, please don't hesitate and private message me.
Do not forget to check your topic periodically and subscribe to the topic so that you can receive notifications regarding my replies.



Please generate another DDS log (download it from here if you haven't already) and post it in your next reply along with other changes that may have occured since you last posted.
Also download and run GMER from this link: GMER download link.



Thank you very much for your patience.




Regards,

Elle

Hey, I just received your reply but am not in a position to run those logs at the moment. Does it matter that the laptop was shut down right after I ran and posted the initial logs here? I haven't even tried to turn it on or use it since requesting help on the 29th.

Alright, so I ran the scans you requested and am attaching the logs here. As far as I know, there have been no changes to my situation because I have not turned on the computer. I have also not requested any assistance from any other sites nor have I attempted to fix anything on my own. As impatient as I normally am, I have been waiting patiently and have followed the instructions for this forum to the letter.

Thank you in advance for your assistance. I eagerly anticipate a resolution to this problem. My wife does as well, since we have been without a home computer for almost a month now.


.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_24
Run by Michael Montalvo Jr at 17:07:31 on 2012-01-06
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1598 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.toshibadirect.com/dpdstart
uSearch Bar = hxxp://www.toshiba.com/search
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20111220165848.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
mRun: [TFncKy] TFncKy.exe
mRun: [TDispVol] TDispVol.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1 71.242.0.12
TCP: Interfaces\{2E596369-E820-4D1E-8790-12540D1986D7} : DhcpNameServer = 192.168.1.1 71.242.0.12
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\McSnIePl.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: psfus - psqlpwd.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli psqlpwd
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\temp.toshiba\application data\mozilla\firefox\profiles\i25mb3xs.default\
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\program files\mozilla firefox\distribution\bundles\{d19ca586-dd6c-4a0a-96f8-14644f340d60}\components\scriptff.dll
FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mcafee\siteadvisor\NPMcFFPlg32.dll
FF - plugin: c:\program files\mcafee\supportability\mvt\NPMVTPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: McAfee SiteAdvisor: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} - c:\program files\mcafee\SiteAdvisor
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-7 464176]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-5-7 89792]
R2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-7 214904]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-5-7 160608]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-5-7 150856]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-5-7 338176]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-5-7 83856]
S0 cdjno;cdjno;c:\windows\system32\drivers\goxnvdnn.sys --> c:\windows\system32\drivers\goxnvdnn.sys [?]
S2 FdRedir;FdRedir;c:\program files\common files\protector suite ql\drivers\FdRedir.sys [2005-12-22 13568]
S2 FileDisk2;FileDisk Protector Kernel Driver;c:\program files\common files\protector suite ql\drivers\filedisk.sys [2005-12-22 33024]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-2-2 94880]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-7 214904]
S2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-7 214904]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-5-7 166288]
S2 smihlp;SMI helper driver;c:\program files\protector suite ql\smihlp.sys [2005-12-22 3456]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-5-7 57600]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2010-2-25 30192]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-5-7 180816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-5-7 59456]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-5-7 83856]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-5-7 87656]
S3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\drivers\nx6000.sys [2009-12-29 30560]
.
=============== Created Last 30 ================
.
2012-01-06 21:37:14 -------- d-----w- c:\documents and settings\temp.toshiba\local settings\application data\Mozilla
2011-12-28 18:12:29 -------- d-----w- c:\windows\LastGood.Tmp
2011-12-20 05:52:12 -------- d-----w- c:\windows\pss
2011-12-20 04:33:47 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-12-20 04:33:42 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-20 04:33:42 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-11 14:12:19 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-01 20:35:20 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-11-01 20:35:20 667136 ----a-w- c:\windows\system32\wininet.dll
2011-11-01 20:35:20 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-11-01 15:02:49 369664 ----a-w- c:\windows\system32\html.iec
2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:37:08 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52:02 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-15 17:16:16 9608 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2011-10-15 17:16:16 89792 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys
2011-10-15 17:16:16 87656 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2011-10-15 17:16:16 83856 ----a-w- c:\windows\system32\drivers\mfendisk.sys
2011-10-15 17:16:16 59456 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-10-15 17:16:16 57600 ----a-w- c:\windows\system32\drivers\cfwids.sys
2011-10-15 17:16:16 464176 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2011-10-15 17:16:16 338176 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2011-10-15 17:16:16 180816 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2011-10-15 17:16:16 121256 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
.
============= FINISH: 17:09:44.73 ===============

Hi there,


Thank you for providing the log. Even if the situation doesn't seem to have changed, malware nowadays is very unpredictable therefore we need up-to-date logs. I will come back with further instructions as soon as possible.



Elle

Hi there,



Please go to Start->Run and type %AppData%\Malwarebytes\Malwarebytes' Anti-Malware\Logs inside the popped-up box.
A window should appear with several MalwareBytes' Anti-Malware logs. As you can see their format is mbam-log-date (time).txt
Please select the latest one and copy/paste it in your next reply.




Elle

well, unfortunately, I cannot retrieve the logs you requested. When I attempted to perform the actions you suggested, I received a response that said "windows cannot find C:\documents. Make sure you typed the name correctly and then try again. To search for a file, click the start button, and then click search." When I tried to search for the logs, I was unable to locate them.

ran another scan since I was unable to retrieve previous files. Here it is...hope it helps.

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.09.02

Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 6.0.2900.5512
Michael Montalvo Jr :: TOSHIBA [administrator]

1/8/2012 10:26:55 PM
mbam-log-2012-01-08 (22-26-55).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 250161
Time elapsed: 21 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Hi there,


Then please open Malwarebytes' Anti-Malware and choose the Logs tab.
As you can see their format is mbam-log-date (time).txt
Please post the last three logs (excluding the latest one which is clean).




Elle

I am unable to use the computer in anything other than safe mode. When I open the log tab there is nothing there.

Well let's see...I attempted to boot the computer normally (not in safe mode) to attempt to find the log files you asked for. After about 30 minutes of the system setting up user preferences, a system configuration utility started running on its own and I couldn't do anything to stop it. So I did a hard shutdown. Now I can't get online in safe mode. Any suggestions?

Hi there,



Firstly I would like you to answer to several questions in order to go further.


1. Do you still have your Windows installation CD in reach ?
2. Do you have a clean computer on which you can transfer our tools and use it when needed?




Elle

I have the toshiba recovery and applications/drivers DVD. When I try to go to your site from my work computer though, Internet explorer locks up. I will try to load Firefox to that computer and see if I can get on that way. I won't be able to do that for a few hours though. Let you know as soon as I know more.

Elle,

Good news for a change! I was able to load Firefox and get to your site from the work computer. I eagerly await your instructions!