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to bad unhide didn't work as now it will take some work
In case, program's link shows as (empty):
using avast as an example
- Open Windows Explorer, navigate to Avast folder in Program Files
- Right click on Avast ".exe" file, click "Create shortcut":
- Copy that shortcut, go back to Start menu.
- Right click on avast!Free Antivirus, click "Paste".
- You'll see Avast shortcut recreated replacing (empty) entry.
Alternatively....
...you paste that shortcut in:
(XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast
(Vista/7) - C:\Program Data\Start Menu\Programs\Avast
uninstall some programs
NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.
- 1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs
Adobe Reader 9.4.7
Java™ 6 Update 20
and click on remove
Update Adobe Reader
- Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
- If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
Install Java:
Please go here to install Java
- click on the Free Java Download Button
- click on Agree and start Free download
- click on Run
- click on run again
- click on install
- when install is complete click on close
TFC(Temp File Cleaner):
- Please download TFC to your desktop,
- Save any unsaved work. TFC will close all open application windows.
- Double-click TFC.exe to run the program.
- If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.
: Malwarebytes' Anti-Malware :
- I would like you to rerun MBAM
- Double-click mbam icon
- go to the update tab at the top
- click on check for updates
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidentally close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
- If you accidentally close it, the log file is saved here and will be named like this:
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Download HijackThis
If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)
- Go Here to download HijackThis Installer
- Save HijackThis Installer to your desktop.
- Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
- By default it will install to C:\Program Files\Trend Micro\HijackThis .
- Click on Install.
- It will create a HijackThis icon on the desktop.
- Once installed it will launch Hijackthis.
- Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
- Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
- Come back here to this thread and Paste the log in your next reply.
- DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
- DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator
"information and logs"
- In your next post I need the following
- Log From MBAM
- report from Hijackthis
- let me know of any problems you may have had
- How is the computer doing now?
Gringo
This post has been edited by gringo_pr: 06 January 2012 - 11:04 AM
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<--XP
<--vista
Everything is running just great. We'll probably take the PC back to our friend early next week. Trying to devise ways to help her remember to save things according to the project they belong to, as she really had bits and pieces of a lot of different things saved in all different places. 
