McAfee Firewall Won't Turn on or Stay On

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McAfee Firewall Won't Turn on or Stay On Firewall is disabled, can't get it to turn on or remain working

#16 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,549
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 06 January 2012 - 05:53 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

Run HijackThis
Click on the Scan button
Put a check beside all of the items listed below (if present):
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.

NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the ActiveX control to install
- Click Start
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
Click on Advanced Settings, ensure the options
Click Scan
Wait for the scan to finish
Click on copy to clipboard and paste the results here in this topic
you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

I will be online from 5-31 to 6-4 in a very limited amount

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.

#17 jme248

Member

Group: Members
Posts: 37
Joined: 28-November 08

Posted 07 January 2012 - 02:59 PM

Hello again,

Great, I'm glad we are making progress. Thanks for the continued assistance. Here's what the ESET found:

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Qoobox\Quarantine\C\Program Files (x86)\StartNow Toolbar\Toolbar32.dll.vir a variant of Win32/Toolbar.Zugo application
C:\Qoobox\Quarantine\C\Program Files (x86)\StartNow Toolbar\ToolbarUpdaterService.exe.vir a variant of Win32/Toolbar.Zugo application

#18 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,549
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 07 January 2012 - 03:07 PM

Hello

Dell Datasafe is a know false positive

The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

DeFogger

The application window will appear
Click the Re-enable button to re-enable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger will now ask to reboot the machine - click OK

:Uninstall ComboFix:

turn off all active protection software
push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
please copy and past the following into the box ComboFix /Uninstall and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:Make your Internet Explorer more secure:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector

:Turn On Automatic Updates:

Start

Run,

sysdm.cpl

ENTER

Automatic Updates

Automatic (recommended)

http://www.windowsupdate.com

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need?

Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online

Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.

Gringo

<-- Don't worry every little bit helps.

#19 jme248

Member

Group: Members
Posts: 37
Joined: 28-November 08

Posted 07 January 2012 - 05:17 PM

OK, got it. I'll follow those steps and hopefully clean things up and secure things more going forward. Thanks for the help and assistance, much appreciated!

As of now, the Firewall and everything else seems to be up and running fine. Hopefully it stays that way! Thanks again.

#20 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,549
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 07 January 2012 - 08:11 PM

You are more than welcome and glad to be of help

gringo

<-- Don't worry every little bit helps.

#21 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,549
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 10 January 2012 - 12:26 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.