BleepingComputer.com: Rootkit.ZeroAccess

Following are the logs from running MalwareBytes and ESET. When I ran the ESET scan, I noticed one file, the Registry Booster looked familiar and think I downloaded it from FileHippo. The program is listed in my download file with a date of 12/4/11. I didn't delete it because at this point I don't want to delete anything without knowing first that I'm supposed to delete it.

MalwareBytes Log:

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.29.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: OWNER-B64945DFA [administrator]

Protection: Enabled

12/28/2011 10:56:05 PM
mbam-log-2011-12-28 (22-56-05).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 161986
Time elapsed: 5 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


ESET Scan Log:


C:\Documents and Settings\Owner\My Documents\Downloads\registrybooster.exe a variant of Win32/RegistryBooster application
C:\Documents and Settings\Owner\My Documents\KSM Files\Downloads\3-21-07 Downloads\coolscrl.exe a variant of Win32/Adware.WhenUSave application
C:\Qoobox\Quarantine\C\Program Files\CouponAlert_2pEI\Installr\1.bin\2pEIPlug.dll.vir a variant of Win32/Toolbar.MyWebSearch application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP276\A0041518.dll a variant of Win32/Toolbar.Zugo application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP276\A0041519.exe a variant of Win32/Toolbar.Zugo application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP276\A0041520.exe a variant of Win32/InstallCore.E application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP276\A0041548.dll a variant of Win32/Toolbar.Zugo application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP276\A0041549.exe a variant of Win32/Toolbar.Zugo application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP277\A0041599.EXE a variant of Win32/InstallCore.E application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP278\A0041655.EXE a variant of Win32/InstallCore.E application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP279\A0041709.EXE a variant of Win32/InstallCore.E application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP279\A0041762.EXE a variant of Win32/InstallCore.E application
C:\System Volume Information\_restore{C0A7544A-4864-4908-9720-5203BEFB35B8}\RP282\A0041975.dll a variant of Win32/Toolbar.MyWebSearch application


Thank you!

ESET is alerting to the types of programs these are, Registry boosters are not recommended programs, there really isn't any need to mess with the registry unless there is a specific issue you are dealing with and ESET references the coolscrl.exe as adware (is it a screensaver program? as they can come bundled with adware)

C:\Documents and Settings\Owner\My Documents\Downloads\registrybooster.exe
C:\Documents and Settings\Owner\My Documents\KSM Files\Downloads\3-21-07 Downloads\coolscrl.exe

if you don't need either program, then I recommend uninstalling them.

NEXT

Please post a fresh DDS Log and advise how the computer is running now and if there are any outstanding issues

I couldn't find that those files "Registry Booster" and the coolscl were actually installed so I just deleted them from those files. They're still in the trash bin in the event I shouldn't have just deleted them. I think coolscl was a screensaver program.

Following is the log from DDS and I've also attached the "attach" log.


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Owner at 10:12:32 on 2011-12-29
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2008.551 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\xpm09_6162v012\wdm\STacSV.exe
svchost.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Autobahn\nexdef.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\ghgabhipcejejjmhhchfonmamedcbeod\7.8.2.0_0\plugin\ClickClean.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://foxnews.com/
uSearch Page =
uSearch Bar =
uInternet Settings,ProxyOverride = *.local
mSearchAssistant =
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\adobe acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\adobe acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"
mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe"
mRun: [AdobeVersionCue] c:\program files\adobe\adobe version cue\controlpanel\VersionCueTray.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\nexdef~1.lnk - c:\documents and settings\owner\local settings\application data\autobahn\nexdef.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\adobe acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1306256933234
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{EFAF8D9B-0ECC-4AED-97B6-94149A92134E} : DhcpNameServer = 192.168.1.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\6up59mq2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.foxnews.com/|http://drudgereport.com/|http://www.theblaze.com/|http://cakecentral.com/|https://apps.facebook.com/bejeweledblitz/?lpt=bookmark&ref=bookmarks&count=0&fb_source=bookmarks_apps&fb_bmpos=1_0|http://www.etruth.com/|http://www.glennbeck.com/
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z128&form=ZGAADF&install_date=20111126&q=
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165648]
R1 MpKsl827c601c;MpKsl827c601c;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{f19ca9d2-ff33-4501-8b96-6898ac080bc1}\MpKsl827c601c.sys [2011-12-29 29904]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-2-17 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2011-5-4 116608]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-12-10 652872]
R2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc --> RUNDLL32.EXE ykx32coinst,serviceStartProc [?]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2011-5-24 113024]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
S1 MpKslc30e92ed;MpKslc30e92ed;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e5254623-9cb6-47f7-99b7-9a9cff6ffa91}\mpkslc30e92ed.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e5254623-9cb6-47f7-99b7-9a9cff6ffa91}\MpKslc30e92ed.sys [?]
S1 MpKsldd473e78;MpKsldd473e78;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5d93ca32-9e75-42e9-b464-9743a287ec01}\mpksldd473e78.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5d93ca32-9e75-42e9-b464-9743a287ec01}\MpKsldd473e78.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-6-6 136176]
S3 AMBFilt;Creative AMB Service;c:\windows\system32\drivers\AMBFilt.sys [2011-5-24 1656960]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-6-6 136176]
.
=============== Created Last 30 ================
.
2011-12-29 08:24:00 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{f19ca9d2-ff33-4501-8b96-6898ac080bc1}\MpKsl827c601c.sys
2011-12-29 08:23:58 56200 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{f19ca9d2-ff33-4501-8b96-6898ac080bc1}\offreg.dll
2011-12-29 07:25:07 6823496 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{f19ca9d2-ff33-4501-8b96-6898ac080bc1}\mpengine.dll
2011-12-29 04:05:22 -------- d-----w- c:\program files\ESET
2011-12-28 02:51:05 -------- d-sha-r- C:\cmdcons
2011-12-28 02:50:34 -------- d-----w- C:\Combo-Fix10258C
2011-12-27 22:10:27 -------- d-----w- C:\Combo-Fix24863C
2011-12-20 05:59:57 -------- d-----w- C:\Combo-Fix6275C
2011-12-20 05:36:07 98816 ----a-w- c:\windows\sed.exe
2011-12-20 05:36:07 518144 ----a-w- c:\windows\SWREG.exe
2011-12-20 05:36:07 256000 ----a-w- c:\windows\PEV.exe
2011-12-20 05:36:07 208896 ----a-w- c:\windows\MBR.exe
2011-12-20 05:35:59 -------- d-----w- C:\Combo-Fix
2011-12-20 05:11:20 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-12-16 13:26:59 138496 ----a-w- c:\windows\system32\drivers\AFD.SYS
2011-12-11 07:04:42 476904 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-12-11 04:42:12 -------- d-----w- c:\documents and settings\owner\application data\SUPERAntiSpyware.com
2011-12-11 04:42:12 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-12-11 04:42:02 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-12-10 14:56:44 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes
2011-12-10 14:56:24 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-12-10 14:56:16 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-10 14:56:15 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-05 03:50:08 21504 -c--a-w- c:\windows\system32\dllcache\hidserv.dll
2011-12-05 03:50:08 21504 ----a-w- c:\windows\system32\hidserv.dll
2011-12-04 08:12:08 -------- d-----w- c:\documents and settings\owner\local settings\application data\PackageAware
.
==================== Find3M ====================
.
2011-12-20 05:11:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-15 19:29:56 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-11-12 04:25:51 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-04 19:20:51 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20:51 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23:59 385024 ------w- c:\windows\system32\html.iec
2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:33:08 2192768 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52:03 2069376 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-24 19:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 19:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-18 11:13:22 186880 ----a-w- c:\windows\system32\encdec.dll
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
.
============= FINISH: 10:13:18.84 ===============

Right now the system seems to be running pretty good. I'm a little nervous about rebooting.

Go ahead and reboot, you should be fine now,


we just have some housekeeping to do now, please do the following:


You can delete the DDS and aswMBR logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

• Make sure your security programs are totally disabled.
  
• Click START then RUN
  
• Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
    
  • Type Inetcpl.cpl & click OK
    
  • Click on the Security tab
    
  • Click Reset all zones to default level
    
  • Make sure the Internet Zone is selected & Click Custom level
    
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
  
  
• Download TFC to your desktop
  
  • Close any open windows.
    
  • Double click the TFC icon to run the program
    
  • TFC will close all open programs itself in order to run,
    
  • Click the Start button to begin the process.
    
  • Allow TFC to run uninterrupted.
    
  • The program should not take long to finish it's job
    
  • Once its finished it should automatically reboot your machine,
    
  • if it doesn't, manually reboot to ensure a complete clean
  
  It's normal after running TFC cleaner that the PC will be slower to boot the first time.
  
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
    
  • Yellow for caution
    
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Thank you so much for all your help. I will be glad to donate. I followed the instructions in your last post and all went well except TFC would not run. It froze at the point of stopping running processes. I did run CC Cleaner which I already had installed on my system. But I run that almost daily. Thank you again for your assistance.

Thank you so much for your assistance. When I followed the instructions in your last post I had the following happen: TFC would not run, it just froze the system and I had to force a reboot. It locked up on "stopping running processes". I did run CC Cleaner which I run everyday. I also read the article you suggested on PC Safety and Security - What Do I Need? and decided to download Secunia to my system. It gave me a PSI score of 83% which doesn't seem very high with the firewall, antimalware and scanners I have running. When I tried to open the Secunia dialog box to see the results of any scans it opened to a white screen then closed within 5 seconds. It also popped up to indicate it delete one program. I don't know which one since it won't let me open the program to see.

OK, if you run CC Cleaner everyday then you don't need the TFC


I'm not sure what to say about Secunia, I wouldn't try running it again.

Is your system running OK? Are all your programs operating properly?

It may have just found an orphaned entry which it cleaned up?

My system seems to be running ok. Thanks for all your help.

you are welcome

stay safe

~CB

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.