BleepingComputer.com: Win7 Antivirus not being deleted, keeps coming back

Jump to content

Forum Rules

When posting your problem, do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.


If you have not received help after three days, please post a link to your topic HERE.
Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

Win7 Antivirus not being deleted, keeps coming back

#1 User is offline   starwarsgeek 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 61
  • Joined: 25-August 07

Posted 18 December 2011 - 03:45 PM

A few weeks ago, I found out that my computer had been infected with the Win7 Antivirus. I followed the directions I found here, downloading both the registry file and the RKill program. I followed the directions, ran both files, then updated and ran the Malwarebytes AntiMalware. It found several files that I deleted, rebooted, and it seemed like all was good. A few days later, it popped back up. I did the same routine, running the files and the Malwarebytes, and everything was fine for another day or two... then it popped back up again. It seems like it's still here and just keeps popping back up, no matter what I do. Any other suggestions would be greatly appreciated.

I'm using a Dell desktop, running windows 7.

#2 User is offline   boopme 

  • To Insanity and Beyond
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 48,775
  • Joined: 10-September 04
  • Gender:Male
  • Location:NJ USA

Posted 18 December 2011 - 05:07 PM

Hello,it appears we will need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook

#3 User is offline   starwarsgeek 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 61
  • Joined: 25-August 07

Posted 18 December 2011 - 05:34 PM

GMER would not run, but I created a new topic with the DDS log here: http://www.bleepingcomputer.com/forums/topic433243.html

Thanks

#4 User is offline   boopme 

  • To Insanity and Beyond
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 48,775
  • Joined: 10-September 04
  • Gender:Male
  • Location:NJ USA

Posted 18 December 2011 - 09:32 PM

Thank you.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topi
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users