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Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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#16 User is offline   m0le 

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Posted 06 January 2012 - 02:55 PM

Can you now run ESET's online scanner

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.

  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Copy and paste the resulting log in your next reply

If no log is generated that means nothing was found. Please let me know if this happens.
If I have helped you fix your PC then please donate. Thanks

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m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators)

#17 User is offline   marcothebest2011 

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Posted 10 January 2012 - 02:44 PM

I have sent the log and wait for your instruction.
Thank you.
Oh , sorry , I didn't see the second page

This post has been edited by marcothebest2011: 10 January 2012 - 02:46 PM


#18 User is offline   marcothebest2011 

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Posted 11 January 2012 - 11:15 AM

I couldn't do copy and paste but I did a print screen with results:

Attached File(s)



#19 User is offline   m0le 

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Posted 11 January 2012 - 06:18 PM

How is the machine running now?
If I have helped you fix your PC then please donate. Thanks

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m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators)

#20 User is offline   marcothebest2011 

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Posted 11 January 2012 - 10:10 PM

I think is ok (but not like fresh windows)since I used combofix But my concern now is why is keep showing a something here :
c:\system volume information \_restore B87644B4....\A0216911.exe and Norton Internet Security after scan quarantined the same thing but different number :...A0216912.exe and A0216913.exe and A0216913.exe and so on ?

This post has been edited by marcothebest2011: 11 January 2012 - 10:12 PM


#21 User is offline   m0le 

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Posted 12 January 2012 - 05:28 PM

These are copies of malware found in the system restore folder. We will deal with those now as we wrap this up

You're clean. Good stuff! :thumbup2:

Let's do some clearing up

If you used DeFogger now is the time to enable your CD emulation software again.

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir - though if you choose Avira you should make sure that you uncheck the box offering to install the Ask toolbar. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible


It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it marco, happy surfing!

Cheers.

m0le
If I have helped you fix your PC then please donate. Thanks

Posted Image
m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators)

#22 User is offline   marcothebest2011 

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Posted 13 January 2012 - 12:35 PM

So , I did as you instructed me to do and I've installed SuperAntispyware and is still found bad thinks in my computer.
I have installed Norton Internet Security since 6 month ago and update it is doing himself and scan the same , automatic. I checked this and I see is up to date and after scan last night it only found is unauthorized process from malwarebytes.
Please see atached:

Attached File(s)


This post has been edited by marcothebest2011: 13 January 2012 - 12:41 PM


#23 User is offline   m0le 

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Posted 13 January 2012 - 02:08 PM

The SAS scan removed remnants from the machine - none of these are malicious.

What exactly did Norton find?
If I have helped you fix your PC then please donate. Thanks

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#24 User is offline   marcothebest2011 

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Posted 13 January 2012 - 04:56 PM

I couldn't send a picture with that , either copy/paste so is a long list with that in NIS :
Frday January 13 , 2012 1:36PM ... 1:36PM ...1:45PM
ACTOR :C\prog files \MALWAREBYTES'ANTI-MALWARE\MBAMSERVICE.EXE
Target c:\Program Files\ Norton Internet Security\Engine\18.6.0.29\ccsvchst.exe
Target pid : 1412
Action :Acces process data
Reaction : Unauthorized access blocked

#25 User is offline   m0le 

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Posted 13 January 2012 - 08:51 PM

Okay, just an MBAM executable. That's a false positive.

I think that should be it then. Any questions before we finish up?
If I have helped you fix your PC then please donate. Thanks

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#26 User is offline   marcothebest2011 

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Posted 14 January 2012 - 01:45 AM

thank you , every thinks seems ok
Results of screen317's Security Check version 0.99.30
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
ESET Online Scanner v3
Norton Internet Security
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware
TuneUp Utilities 2011
TuneUp Utilities Language Pack (en-US)
TuneUp Utilities 2011
Java™ 6 Update 30
Java™ SE Development Kit 7
Adobe Flash Player 10.0.45.2 Flash Player out of Date!
Adobe Reader X (10.1.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Malwarebytes' Anti-Malware mbamservice.exe
``````````End of Log````````````

This post has been edited by marcothebest2011: 14 January 2012 - 01:51 AM


#27 User is offline   m0le 

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Posted 14 January 2012 - 10:47 AM

Good news :)

This topic will close in 5 days.
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#28 User is offline   marcothebest2011 

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Posted 14 January 2012 - 04:29 PM

Thanks , again .

#29 User is offline   m0le 

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Posted 18 January 2012 - 07:52 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
If I have helped you fix your PC then please donate. Thanks

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