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No Audio

#1 User is offline   Computer Paramedics 

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Posted 13 December 2011 - 09:26 PM

im getting a message on this vista machine No Audio Output device is installed
tried to install driver and it says Driver Installation failed. Could Not find the MEDIA device for this driver.

Any ideas please help ASAP

thank you

perry

#2 User is offline   jhayz 

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Posted 13 December 2011 - 10:50 PM

Did you switch to another operating system prior to the problem? Please post the computer model.

This post has been edited by jhayz: 13 December 2011 - 10:54 PM

#3 User is offline   Computer Paramedics 

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Posted 13 December 2011 - 10:51 PM

compaq presario cq50
windows vista

#4 User is offline   jhayz 

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Posted 14 December 2011 - 11:56 PM

Is Vista the original OS for the Presario model? From what site is the driver downloaded and how did you install after? Compaq presario cq50 _ _ series?

#5 User is offline   Computer Paramedics 

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Posted 15 December 2011 - 12:09 PM

Yes original OS downloaded from HP website, downloaded then ran it. Im not in from of laptop now will have to get the exact #.
Perry

#6 User is offline   jhayz 

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Posted 15 December 2011 - 08:21 PM

Can you check your device manager for the sound controller for any marks or flags after installing? Make sure it is not disabled. Right-click the sound adapter after expanding and choose enable.

#7 User is offline   Computer Paramedics 

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Posted 18 December 2011 - 09:01 PM

nothing about sound controller in device manager

#8 User is offline   jhayz 

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Posted 20 December 2011 - 01:14 AM

What do you mean nothing about sound controller? Its usually under Sound, Video and Game controllers.

#9 User is offline   hamluis 

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Posted 20 December 2011 - 08:52 AM

FWIW: The audio/sound controller...may not be listed...until the audio drivers are installed.

Are there any unknown devices reflected in the Device Manager listing?

Louis
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#10 User is offline   Computer Paramedics 

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Posted 20 December 2011 - 01:31 PM

nothing unknown nothing about audio or sound in there

#11 User is offline   hamluis 

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Posted 20 December 2011 - 03:31 PM

Well...you onboard may be dead, in that case.

HP has audio drivers for Vista, as far as I can see, http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3795238 .

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#12 User is offline   jhayz 

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Posted 21 December 2011 - 09:13 AM

Can you post a screenshot of your device manager?

#13 User is offline   Computer Paramedics 

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Posted 21 December 2011 - 09:15 PM

Here you go let me know what you think

Attached File(s)


#14 User is offline   jhayz 

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Posted 24 December 2011 - 01:53 AM

Then it must be an onboard sound chip defect. At this point as a last resort is to try reinstalling Vista OS then reinstall chipset driver first to be followed by audio, network. If you are going to proceed with this, please make backups of your documents.

#15 User is offline   Computer Paramedics 

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Posted 27 December 2011 - 09:40 AM

is there a way to just reinstall Vista over OS and not do a complete install??
thanks
perry

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