BleepingComputer.com: TR/Rootkit.Gen has infected TR/Rootkit.Gen

Read my next reply for what this one should say... lol

This post has been edited by notinfallible: 24 December 2011 - 03:55 AM

SweetTech, on 23 December 2011 - 11:00 AM, said:

If I saw it again I'd recognize it, but I don't think I could accurately describe it. It didn't look like anything I'd ever scene before. The thing that asked if I wanted to change password look more like something that you'd fill out for an online membership and the thing that had the 'local security maching' on it, looked like it was installing something.

Ever since I installed Internet Explorer 8 there are 2 instances of iexplorer.exe running in the task manager at all times when Internet Explorer is open.

Is this normal?

Good Evening!

Apologizes in the delay in responding back to you. I did not intend to make you wait this long for a response, but with the holidays, and then getting sick, it couldn't of been helped. I should be back to posting at more regular intervals now. I hope you are enjoying the holidays!

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Okay.

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If these tasks go away when you close Internet Explorer then you don't have anything to worry about. I just launched Internet Explorer and I also have 2 of the iexplore.exe tasks running.

Are you experiencing any other outstanding issues, or do you believe you're ready to proceed with the clean-up procedure?

No need to apologize.

It would be extremely ridiculous to get upset at someone that volunteers their time to help others....... EXPECIALLY during the holidays.

I play scabble and boggle at pogo.com and their games are not yet compatible with the new version of Java we installed. So I uninstalled it and installed 'version 6 update 30'.

Other than that, I think everything's good to go.

This post has been edited by notinfallible: 28 December 2011 - 05:24 AM

Good Evening notinfallible!

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Thanks for understanding!

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Okay. Just make sure that you stay on top of the updates for Java Version 6.




Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Fix

We need to run an OTL Fix

• Please reopen on your desktop.
  
• Copy and Paste the following code into the textbox.
  

  :Commands
  [ClearAllRestorePoints]
  

  
  
• Push
  
• OTL may ask to reboot the machine. Please do so if asked.
  
• Click the OK button.
  
• A report will open. Copy and Paste that report in your next reply.

NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:

• Reopen on your desktop.
  
• Click on
  
• You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech




Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.



Extra Goodies

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them then consider a password keeper, to keep all your passwords safe.
  
  
• Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:
  
  
  • Open Malwarebytes' Anti-Malware
    
  • Select the Update tab
    
  • Click Check for Updates
  
  
  
• Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.
  
  
  
• FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
    
  • Yellow for caution
    
  • Red to stop
  WOT has an addon available for Chrome and Opera.
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.

========== COMMANDS ==========
Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.31.0 log created on 12292011_131306

--------------------------------------------------------------------

Thank you for help, hopefully I don't have to come here too soon. LOL.

Peace.

You're more than welcome! I'm glad that we were able to work together to solve the issues you were experiencing with your computer.

Please take care!

Kindest Regards,
SweetTech.

____________________________________________________

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.