Three Problems, need help please?

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Three Problems, need help please? Problems that come up when I start my computer

#1 Linthouse

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Posted 10 December 2011 - 09:05 AM

I have three problem that come up every time I start my computer, take a look on this screenshot...

1. SCSI/RAID Host Controller

I have no idea what this is about or what to do with it, I click on "next" to search but found nothing.

2. RUNDLL

What is this? What can I do with it?

3. Automatic Update

I know what to do with this but thing is, it won't work, I mean, I click on Control Panel to check on automatic update and it already on "automatic (recommended)" Everyday at 3pm...it just won't update at all?

Really need some help about this, because this start doing my head in. Thank for taking your time reading and trying to help.

Ps. Some may had already ask before, so, sorry for repeat it again.

#2 cryptodan

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Posts: 18,398
Joined: 08-September 08
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Location:Catonsville, Md

Posted 14 December 2011 - 12:18 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

Quote

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.

Download Link 1

Download Link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

SUPERAntiSpyware:

Quote

Please download and scan with SUPERAntiSpyware Free

Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
In the Main Menu, click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
- Ignore files larger then 4mb
- Ignore non-executable files
Now Perform the scan with SUPERAntiSpyware as follows:
- Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
- On the left, make sure you check C:\Fixed Drive.
- On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
- After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
- Make sure everything has a checkmark next to it and click "Next".
- A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
- If asked if you want to reboot, click "Yes" and reboot normally.
- To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Now GMER

Quote

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

Main Mirror
This version will download a randomly named file (Recommended)
Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

Disconnect from the Internet and close all running programs.
Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
Now click the Scan button. If you see a rootkit warning window, click OK.
When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
Click the Copy button and paste the results into your next reply.
Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.

All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
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#3 Linthouse

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Posts: 11
Joined: 04-May 09

Posted 10 March 2012 - 01:10 PM

........................Not helping :angry:

I did all that and I still get the same thing.

This post has been edited by Linthouse: 10 March 2012 - 01:11 PM

#4 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,398
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 10 March 2012 - 01:51 PM

Can you post the logs?

#5 Linthouse

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Posts: 11
Joined: 04-May 09

Posted 10 March 2012 - 02:25 PM

My apology for my last reply, I didn't relies these step are not just "fix it all". (I'm kinda new to all this)

I forgot to save the log for Anti-Malware and SUPERAntiSpyware, so I do it again and post the log on Sunday (it take 3-4 hours to finish each scan) but I got the log for other two,

Security Check Log

Results of screen317's Security Check version 0.99.31
Windows XP Service Pack 2 x86
Out of date service pack!!
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
avast! Free Antivirus
Microsoft Security Essentials
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:
Java™ 6 Update 31
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Java version out of date!
Adobe Flash Player 11.1.102.55
Mozilla Firefox (8.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Alwil Software Avast5 AvastSvc.exe
ALWILS~1 Avast5 avastUI.exe
``````````End of Log````````````

GMER log

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2012-03-10 19:17:42
Windows 5.1.2600 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST3320820AS rev.3.AAC
Running: csz5w5ci.exe; Driver: C:\DOCUME~1\MARKWO~1\LOCALS~1\Temp\uxtcafoc.sys

---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwEnumerateKey [0xF371928E]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwEnumerateValueKey [0xF37190F9]

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateProcessEx [0xF37B6D92]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObInsertObject
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObMakeTemporaryObject

---- Devices - GMER 1.0.15 ----

Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-3 86D506E8
Device \Driver\atapi \Device\Ide\IdePort0 86D506E8
Device \Driver\atapi \Device\Ide\IdePort1 86D506E8
Device \Driver\atapi \Device\Ide\IdePort2 86D506E8
Device \Driver\atapi \Device\Ide\IdePort3 86D506E8
Device \Driver\atapi \Device\Ide\IdeDeviceP1T0L0-e 86D506E8
Device \Driver\d347prt \Device\Scsi\d347prt1Port4Path0Target0Lun0 86DF5008
Device \Driver\d347prt \Device\Scsi\d347prt1 86DF5008
Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/AVAST Software)
Device \FileSystem\Ntfs \Ntfs 87039B60
Device \FileSystem\Ntfs \Ntfs 8717A1F8

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)

---- Modules - GMER 1.0.15 ----

Module _________ F71E2000-F71FA000 (98304 bytes)

---- EOF - GMER 1.0.15 ----

#6 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,398
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 10 March 2012 - 02:48 PM

the logs are saved automatically look in the Logs tab for Malwarebytes and click the View Scan Logs button for SAS.

#7 Linthouse

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Group: Members
Posts: 11
Joined: 04-May 09

Posted 10 March 2012 - 03:34 PM

cryptodan, on 10 March 2012 - 02:48 PM, said:

the logs are saved automatically look in the Logs tab for Malwarebytes and click the View Scan Logs button for SAS.

Thank for telling me that, here the malware log but I can't find SAS log, will do it again and post it in about 4 hours.

Malwarebytes

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.08.06

Windows XP Service Pack 2 x86 NTFS
Internet Explorer 6.0.2900.2180
mark woolley :: MLWOOLLEYSCOMP [administrator]

08/03/2012 18:15:07
mbam-log-2012-03-08 (18-15-07).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 750867
Time elapsed: 4 hour(s), 8 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FoxTab Music Converter (Adware.Agent) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings|ProxyServer (PUM.Bad.Proxy) -> Data: http=127.0.0.1:60020 -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files\FoxTabMusicConverter\Uninstall\Uninstall.exe (Adware.Agent) -> Quarantined and deleted successfully.

(end)

(EDIT: I have update IE 6 to 8 few hours ago)

This post has been edited by Linthouse: 10 March 2012 - 03:37 PM

#8 Linthouse

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Group: Members
Posts: 11
Joined: 04-May 09

Posted 10 March 2012 - 08:27 PM

Here the SAS log. I just remember why I haven't found the log because I had powercut in the middle of the scan during the night and that were long time ago, forgot all about it.

SAS Log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/11/2012 at 01:09 AM

Application Version : 5.0.1146

Core Rules Database Version : 8324
Trace Rules Database Version: 6136

Scan type : Complete Scan
Total Scan Time : 04:16:54

Operating System Information
Windows XP Professional 32-bit, Service Pack 2 (Build 5.01.2600)
Administrator

Memory items scanned : 657
Memory threats detected : 0
Registry items scanned : 37668
Registry threats detected : 8
File items scanned : 52962
File threats detected : 389

Adware.Tracking Cookie

(Cookie remove because personal reason)

Adware.DoubleD
HKU\S-1-5-21-2436412125-1815122548-2233201292-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00F5B5BA-E3C2-4B70-BF51-42A557914FAD}
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00F5B5BA-E3C2-4B70-BF51-42A557914FAD}

PUP.MyWebSearch
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D}
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA}

Adware.HotBar/ShopperReports (Low Risk)
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{100EB1FD-D03E-47FD-81F3-EE91287F9465}

Adware.Zango/ShoppingReport
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C5428486-50A0-4A02-9D20-520B59A9F9B2}
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C5428486-50A0-4A02-9D20-520B59A9F9B3}

Adware.SystemSearchDispatch
HKU\S-1-5-21-2436412125-1815122548-2233201292-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CDBFB47B-58A8-4111-BF95-06178DCE326D}

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A5F779F7-F7A5-44A5-88CC-084C6BB92F78}\RP399\A1291571.EXE

EDIT: Sorry but I have remove all the cookie because I do not want anyone to know about it, personal reason.

This post has been edited by Linthouse: 10 March 2012 - 08:58 PM