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Help Please ! Infected I think

#1 jambo247

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Group: Members
Posts: 16
Joined: 03-February 06
Location:Dearham, Cumbria

Posted 03 February 2006 - 03:51 PM

When I try to update a website using "FTP SURFER"

It only open so far then.......

"Surfer.exe has encountered a problem and needs to close."

What's the problem?

Cheers

#2 miekiemoes

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Posted 03 February 2006 - 04:12 PM

Make sure you have the latest version:
http://www.whispertech.com/surfer/whatsnew.htm

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#3 jambo247

Member

Group: Members
Posts: 16
Joined: 03-February 06
Location:Dearham, Cumbria

Posted 06 February 2006 - 09:24 AM

miekiemoes, on Feb 3 2006, 04:12 PM, said:

Make sure you have the latest version:
http://www.whispertech.com/surfer/whatsnew.htm

Latest verion installed.
When I try to open "htdocs" folder, I can see the contents then I get a popup with the following

"Surfer.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

Is my only option to uninstall then reinstall FTP Surfer?
Extremely frustrating,

I Appreciate any and all advice or help.

Desperate

#4 miekiemoes

Malware Killer Dog

Group: Malware Response Team
Posts: 19,327
Joined: 18-February 05
Gender:Female
Location:Belgium

Posted 06 February 2006 - 09:27 AM

Yes, I think this is the best way to uninstall and reinstall it again.
Could be a bug in the latest version though. I know FTP surfer is buggy software.. tried it before and changed to Filezilla because of the many errors I was getting all the time.

#5 jambo247

Member

Group: Members
Posts: 16
Joined: 03-February 06
Location:Dearham, Cumbria

Posted 06 February 2006 - 09:32 AM

I'll try that, thanks for your help.

Here's hoping!!! :thumbsup:

#6 jambo247

Member

Group: Members
Posts: 16
Joined: 03-February 06
Location:Dearham, Cumbria

Posted 06 February 2006 - 09:48 AM

jambo247, on Feb 6 2006, 09:32 AM, said:

I'll try that, thanks for your help.

Here's hoping!!! :thumbsup:

Total reinstall, & Restart. Same problem!

Getting a bit annoyed with it.

Don't know where to go now!!!!

#7 miekiemoes

Malware Killer Dog

Group: Malware Response Team
Posts: 19,327
Joined: 18-February 05
Gender:Female
Location:Belgium

Posted 06 February 2006 - 09:50 AM

I think you better contact the Ftp surfer support team. As I already said... I had a lot of errors with it in the past.. that's why I don't use it anymore.