BleepingComputer.com: CD-ROM Drive error

Hello - I'm having some hardware problems that I would like some help with.
I was attempting to install something on my computer through a CD and nothing happened. So, I had a look at the Device Manager and the CD-ROM Drive has a yellow error symbol. I then clicked properties, to be presented with this under the device status: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". I then Googled this and didn't get much. However - I ran the Microsoft Fix it. It detected the problem and attempted to install it again. That however failed. I have an Acer Aspire 5750 with Windows 7. Any ideas on how to get the CD-ROM drive working again?

This post has been edited by MrUnknown: 03 December 2011 - 04:10 AM

Go to Device Manager...uninstall the drivers for the optical drive...reboot, the driver should reinstall automatically on reboot.

Let us know if problem still exists.

Louis

Hi Louis,

Thanks for your response.

I attempted the solution you provided but it didn't work. I uninstalled the driver - rebooted then a notifcation on the desktop said "installing driver" then a few seconds later it told me the installation failed. The hardware appears to be back on the devices manaer, but it still has that yellow error symbol.

It may be dead...if the driver could not install.

I don't know what else to suggest other than trying a replacement optical drive...or seeing if the drive works on another system...if this is a desktop.

Let's see what others think.

Louis