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Save it in the USB, and insert the dive in the ailing computer.
Run FRST64 as you did before. This time around press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it in your reply.
Boot in Normal Mode. If able to do so, run Combofix as follows:
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
- Please, never rename Combofix unless instructed.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
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- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link or this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
If AVG or CA Internet Security Suite is installed, you must remove these programs before using Combofix. If any of these applications will not uninstall, it is first recommended to uninstall it with AppRemover by Opswat. http://www.appremover.com/supported-applications. Do not use AppRemover on Norton
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- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
----------------------------------------------------------- - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Double click on combofix.exe & follow the prompts.
- Install the Recovery Console if prompted.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt" .
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.
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