BleepingComputer.com: Malware? HJT Log

Hello,

A friend of mine is currently having some computer issues. I suspect that its malware. I am posting for her because English is not her first language, and she has little patience with computers.Haha...

Anyway,she is using Windows 7 and experiencing a slow start-up that can take upwards of 20 minutes. None of her Anti-Virus programs will run. When Task Manager was checked she had multiple iexplore.exe processes running(When she primarily uses Firefox...These processes were not there before). We have tried Malwarebytes, Ad-Aware, and Avira(Ran them in safemode as well, I believe Avira picked up some stuff but she was still experiencing these symptoms, so we ran HJT).


Many thanks in advance!
Please bear with me. I hope I posted everything accordingly.

Here is the HJT Log =)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 09:14:32 p.m., on 24/09/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16839)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\CCP.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\ThirdPartyAppMgr.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\PowerManager.exe
C:\Users\Sony\Desktop\PUPPY.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bloodypepper.deviantart.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: uTorrentBar_ES Toolbar - {db131c55-60c8-4adc-84dc-9e76ab06e2dc} - C:\Program Files (x86)\uTorrentBar_ES\prxtbuTor.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngin.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: uTorrentBar_ES - {db131c55-60c8-4adc-84dc-9e76ab06e2dc} - C:\Program Files (x86)\uTorrentBar_ES\prxtbuTor.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: uTorrentBar_ES Toolbar - {db131c55-60c8-4adc-84dc-9e76ab06e2dc} - C:\Program Files (x86)\uTorrentBar_ES\prxtbuTor.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngin.dll
O4 - HKLM\..\Run: [LaunchUserRequestedPrograms] "C:\Program Files\Sony\First Experience\Miniprogram.exe"
O4 - HKLM\..\Run: [RegistrationReminder] "C:\Program Files\Sony\First Experience\OOBEFcdRegistration.exe"
O4 - HKLM\..\Run: [SmartWiHelper] "C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWiHelper.exe" /WindowsStartup
O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [DWQueuedReporting] "C:\PROGRA~2\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Enviar imagen al dispositivo &Bluetooth... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Enviar página al dispositivo &Bluetooth... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Enviar a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O16 - DPF: {99CAAA27-FA0C-4FA4-B88A-4AB1CC7A17FE} (MGLaunch_v1004 Class) - http://www.netgame.com/mplugin/mglaunch_USAv1005.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: @%SystemRoot%\system32\aelupsvc.dll,-1 (AeLookupSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Akamai NetSession Interface (Akamai) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: @%systemroot%\system32\appidsvc.dll,-100 (AppIDSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\appinfo.dll,-100 (Appinfo) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\audiosrv.dll,-204 (AudioEndpointBuilder) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\audiosrv.dll,-200 (AudioSrv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\AxInstSV.dll,-103 (AxInstSV) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\bdesvc.dll,-100 (BDESVC) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\bfe.dll,-1001 (BFE) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\qmgr.dll,-1000 (BITS) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\browser.dll,-100 (Browser) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\bthserv.dll,-101 (bthserv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: @%SystemRoot%\System32\certprop.dll,-11 (CertPropSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\cryptsvc.dll,-1001 (CryptSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @oleres.dll,-5012 (DcomLaunch) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\defragsvc.dll,-101 (defragsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\dhcpcore.dll,-100 (Dhcp) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\dnsapi.dll,-101 (Dnscache) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\dot3svc.dll,-1102 (dot3svc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\dps.dll,-500 (DPS) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\eapsvc.dll,-1 (EapHost) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\ehome\ehrecvr.exe,-101 (ehRecvr) - Unknown owner - C:\Windows\ehome\ehRecvr.exe
O23 - Service: @%SystemRoot%\ehome\ehsched.exe,-101 (ehSched) - Unknown owner - C:\Windows\ehome\ehsched.exe
O23 - Service: @%SystemRoot%\system32\wevtsvc.dll,-200 (eventlog) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @comres.dll,-2450 (EventSystem) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\fdPHost.dll,-100 (fdPHost) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\fdrespub.dll,-100 (FDResPub) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: @%systemroot%\system32\FntCache.dll,-100 (FontCache) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Servicio de actualización de Google (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Servicio (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\System32\hidserv.dll,-101 (hidserv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\kmsvc.dll,-6 (hkmsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\ListSvc.dll,-100 (HomeGroupListener) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\provsvc.dll,-100 (HomeGroupProvider) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: @%SystemRoot%\system32\ikeext.dll,-501 (IKEEXT) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\IPBusEnum.dll,-102 (IPBusEnum) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\iphlpsvc.dll,-500 (iphlpsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2946 (KtmRm) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\srvsvc.dll,-100 (LanmanServer) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\wkssvc.dll,-100 (LanmanWorkstation) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\lltdres.dll,-1 (lltdsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\lmhsvc.dll,-101 (lmhosts) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @%systemroot%\system32\mmcss.dll,-100 (MMCSS) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\FirewallAPI.dll,-23090 (MpsSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\iscsidsc.dll,-5000 (MSiSCSI) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\msimsg.dll,-27 (msiserver) - Unknown owner - C:\Windows\system32\msiexec.exe
O23 - Service: @%SystemRoot%\system32\qagentrt.dll,-6 (napagent) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\netman.dll,-109 (Netman) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\netprofm.dll,-202 (netprofm) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\nlasvc.dll,-1 (NlaSvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\nsisvc.dll,-200 (nsi) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\pnrpsvc.dll,-8004 (p2pimsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\p2psvc.dll,-8006 (p2psvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pcasvc.dll,-1 (PcaSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\sysWow64\perfhost.exe,-2 (PerfHost) - Unknown owner - C:\Windows\SysWow64\perfhost.exe
O23 - Service: @%systemroot%\system32\pla.dll,-500 (pla) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\umpnpmgr.dll,-100 (PlugPlay) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pnrpauto.dll,-8002 (PNRPAutoReg) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\pnrpsvc.dll,-8000 (PNRPsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\polstore.dll,-5010 (PolicyAgent) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\umpo.dll,-100 (Power) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\profsvc.dll,-300 (ProfSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\rasauto.dll,-200 (RasAuto) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%Systemroot%\system32\rasmans.dll,-200 (RasMan) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @regsvc.dll,-1 (RemoteRegistry) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: @%windir%\system32\RpcEpMap.dll,-1001 (RpcEptMapper) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @oleres.dll,-5010 (RpcSs) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Intel® Sample Collector (SampleCollector) - Intel Corporation - C:\Program Files\Sony\VAIO Care\collsvc.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SCardSvr.dll,-1 (SCardSvr) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\schedsvc.dll,-100 (Schedule) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\certprop.dll,-13 (SCPolicySvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\sdrsvc.dll,-107 (SDRSVC) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\Sens.dll,-200 (SENS) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\sensrsvc.dll,-1000 (SensrSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\SessEnv.dll,-1026 (SessionEnv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\ipnathlp.dll,-106 (SharedAccess) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\shsvcs.dll,-12288 (ShellHWDetection) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: VAIO Media plus Content Importer (SOHCImp) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe
O23 - Service: VAIO Media plus Database Manager (SOHDBSvr) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDBSvr.exe
O23 - Service: VAIO Media plus Digital Media Server (SOHDms) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDms.exe
O23 - Service: VAIO Media plus Device Searcher (SOHDs) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe
O23 - Service: VAIO Media plus Playlist Manager (SOHPlMgr) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHPlMgr.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppuinotify.dll,-103 (sppuinotify) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\ssdpsrv.dll,-100 (SSDPSRV) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\sstpsvc.dll,-200 (SstpSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wiaservc.dll,-9 (stisvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\swprv.dll,-103 (swprv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\sysmain.dll,-1000 (SysMain) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\TabSvc.dll,-100 (TabletInputService) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: TabletServiceWacom - Unknown owner - C:\Windows\system32\Wacom_Tablet.exe (file missing)
O23 - Service: @%SystemRoot%\system32\tapisrv.dll,-10100 (TapiSrv) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\tbssvc.dll,-100 (TBS) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\termsrv.dll,-268 (TermService) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\themeservice.dll,-8192 (Themes) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\mmcss.dll,-102 (THREADORDER) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\trkwks.dll,-1 (TrkWks) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\servicing\TrustedInstaller.exe,-100 (TrustedInstaller) - Unknown owner - C:\Windows\servicing\TrustedInstaller.exe
O23 - Service: CamMonitor (uCamMonitor) - ArcSoft, Inc. - C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%systemroot%\system32\upnphost.dll,-213 (upnphost) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\dwm.exe,-2000 (UxSms) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Power Management - Sony Corporation - C:\Program Files\Sony\VAIO Power Management\SPMService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VAIO Content Folder Watcher (VCFw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata Intelligent Network Service Manager (VcmINSMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: @%SystemRoot%\system32\w32time.dll,-200 (W32Time) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%systemroot%\system32\wbiosrvc.dll,-100 (WbioSrvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wcncsvc.dll,-3 (wcncsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\WcsPlugInService.dll,-200 (WcsPlugInService) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%systemroot%\system32\wdi.dll,-502 (WdiServiceHost) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\wdi.dll,-500 (WdiSystemHost) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\webclnt.dll,-100 (WebClient) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wecsvc.dll,-200 (Wecsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wercplsupport.dll,-101 (wercplsupport) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wersvc.dll,-100 (WerSvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%ProgramFiles%\Windows Defender\MsMpRes.dll,-103 (WinDefend) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\system32\winhttp.dll,-100 (WinHttpAutoProxySvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\wbem\wmisvc.dll,-205 (Winmgmt) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%Systemroot%\system32\wsmsvc.dll,-101 (WinRM) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wlansvc.dll,-257 (Wlansvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files (x86)\Windows Live\installer\WLSetupSvc.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%SystemRoot%\system32\wpcsvc.dll,-100 (WPCSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wpdbusenum.dll,-100 (WPDBusEnum) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wscsvc.dll,-200 (wscsvc) - Unknown owner - C:\Windows\System32\svchost.exe
O23 - Service: @%systemroot%\system32\SearchIndexer.exe,-103 (WSearch) - Unknown owner - C:\Windows\system32\SearchIndexer.exe
O23 - Service: Windows Update (wuauserv) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\system32\wudfsvc.dll,-1000 (wudfsvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: @%SystemRoot%\System32\wwansvc.dll,-257 (WwanSvc) - Unknown owner - C:\Windows\system32\svchost.exe
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - C:\Windows\System32\svchost.exe

--
End of file - 26754 bytes

This post has been edited by Sevidical: 26 November 2011 - 06:21 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/429454 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

• If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  
• A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
  
  • Please do this even if you have previously posted logs for us.
    
  • If you were unable to produce the logs originally please try once more.
    
  • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    
  • If you are unsure about any of these characteristics just post what you can and we will guide you.
  
  
• Please tell us if you have your original Windows CD/DVD available.
  
• Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

• Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
  
  
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  
• Notepad will open with the results.
  
• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

The HijackThis tool is not ready for the 64 bit operating system. In your case I need to see a DDS Log.
I would remove HijackThis using the Add/Remove Programs list.


Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.


Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  • DDS.txt
    
  • Attach.txt
  
  
• Save both reports to your desktop.

Please just paste the contents of the DDS.txt log in your next post.
===

I suspect a Master Boot Record infection.

Do the following:


• Click on the Start button and then choose Control Panel.
  
• Click on the System and Security link.
  
  Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.
  
• In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
  
• In the Administrative Tools window, double-click on the Computer Management icon.
  
• When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.

After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.

Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.

Take a screen Shot of the Disk Management Window and attach the screen shot to your reply.

To do print screen follow these steps:

* Press Alt and Print Screen button on your keyboard
* Open Paint program
* From the menu choose Edit then Paste
* Now save the picture and attach it here for me to review.

DDS is not running, it shows up in the task manager but its not scanning. In order for HJT to work before she had to rename it. She assures me that all her anti virus programs have been disabled and her firewalls off. I will upload a DDS Log ASAP if we figure it out soon and I will update this post. For now here is the screen cap of the Disk Management Window. Please bear with me as it is in Spanish.

To be on the safe side here are some translations:
Correcto = Healthy
En pantalla = Online
Arranque = Boot
Archivo de paginacion = Page File
Volcado = Crash Dump
Particion de recuperacion = Recovery Partition

These look good.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
  
• Copy the content of the following codebox into the main textfield:
  

  :filefind
  consrv.dll
  winsrv.dll
  
  :regfind
  consrv
  

  
  
  
• Click the Look button to start the scan.
  
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found at on your Desktop entitled SystemLook.txt
===

Please post the log.

Are you still with me?

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.