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Hi
after downloading Norton 360 Version 5 , and doing all the updates , it showed me a message that says do you will need to do some work on your own by going to this page and then download FixTDSS.exe
After running FixTDSS.exe and restarting the system, the Windows won't work so I tried to fix that by repairing but no success, so if I do the restore point it will delete my norton 360 and I will have the same problems all over again.
I am using right now my same computer but with live Ubuntu.
please advice
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Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
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after running FixTDSS.exe from Norton Windows 7 64bit wont start
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#2
- Just Curious
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- Group: Malware Response Instructor
- Posts: 17,816
- Joined: 08-December 07
- Gender:Male
- Location:The Netherlands
Posted 24 November 2011 - 04:20 PM
Hello Abdullah85,
Welcome to Bleeping Computer.
I'll move the topic to the appropriate forum.
For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
To enter System Recovery Options by using Windows installation disc:
On the System Recovery Options menu you will get the following options:
Welcome to Bleeping Computer.
I'll move the topic to the appropriate forum.
For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
- Insert the installation disc.
- Restart your computer.
- If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
- Click Repair your computer.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
- Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
#3
- Just Curious
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- Group: Malware Response Instructor
- Posts: 17,816
- Joined: 08-December 07
- Gender:Male
- Location:The Netherlands
Posted 29 November 2011 - 01:37 AM
This thread will now be closed due to lack of activity.
If you need this topic reopened, please send me a Private Message and I will reopen it for you.
If you should have a new issue, please start a new topic.
If you need this topic reopened, please send me a Private Message and I will reopen it for you.
If you should have a new issue, please start a new topic.
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