BleepingComputer.com: infected with a virus & hard-drive error messages keep on popping up

i was chatting to a friend on gmail when firefox stopped responding to user input. (i had not opened any unusual or dodgy websites.) then my whole laptop froze. i had to shut down my computer manually and restart it. once i did so and re-opened firefox, after a few minutes lots of windows kept on popping up showing some error message about a hard-drive failure. some security windows popped up at the same time, i think maybe even before the error messages. i think i may have clicked 'don't allow changes to be made' button in the security windows once or twice. i never clicked on any of the hard-drive failure messages. after a while, speech bubbles announcing a hard-drive failure started popping up in the taskbar as well. most of my icons on the desktop vanished, documents and programs seemed to vanish too. there were about 30 windows error messages open now and the computer was more or less frozen, so i switched it off manually. i then unplugged the laptop, took out the battery, waited for a minute, put the battery back in and switched the laptop back on. i managed to start up and sign into windows normally, but as soon as it started up, all error messages, the same ones as previously, popped up again. the only icon left on my desktop was the recycle bin. the taskbar looked strange with bigger font than usual. most of my programs were gone. i managed to run the control panel by pressing the windows icon and r, i opened up system restore and i proceeded to restore my system to a former date. since then my laptop has been working fine. i have backed up all my important files and installed avg. but i have noticed that a lot of my document folders, such as word documents, pictures and music files, have suddenly been labeled as hidden.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Anna at 20:52:56 on 2011-11-21
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.44.1033.18.2038.793 [GMT 0:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\sppsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\StikyNot.exe
C:\Users\Anna\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files (x86)\SecureW2\sw2_tray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.hotmail.com/
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
uRun: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
uRun: [Google Update] "C:\Users\Anna\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
mRun: [SecureW2 Tray] C:\Program Files (x86)\SecureW2\sw2_tray.exe
StartupFolder: C:\Users\Anna\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Anna\AppData\Roaming\Dropbox\bin\Dropbox.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{B1D83972-BCB6-4C13-AF70-210E66B3FA9F} : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{B1D83972-BCB6-4C13-AF70-210E66B3FA9F}\2656C6B696E6534376 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{B1D83972-BCB6-4C13-AF70-210E66B3FA9F}\4594C474144554 : DhcpNameServer = 8.8.8.8 8.8.4.4
TCP: Interfaces\{F689FE49-F0F5-478C-8EB2-BC076EA72719} : DhcpNameServer = 202.106.46.151 211.99.129.210
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
mRun-x64: [SecureW2 Tray] C:\Program Files (x86)\SecureW2\sw2_tray.exe
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Anna\AppData\Roaming\Mozilla\Firefox\Profiles\6kpjtkzw.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com/|https://mail.google.com/a/soas.ac.uk
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: C:\Users\Anna\AppData\Local\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R2 BecHelperService;BecHelperService;C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe [2011-2-20 1737464]
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-8 135664]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-8 135664]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-11-14 11:24:13 -------- d--h--w- C:\Users\Anna\AppData\Roaming\PrimoPDF
2011-11-14 11:23:37 -------- d-----w- C:\Users\Anna\AppData\Local\OpenCandy
2011-11-14 11:23:36 95008 ----a-w- C:\Windows\System32\Primomonnt.dll
2011-11-14 11:23:36 -------- d-----w- C:\Users\Anna\AppData\Roaming\OpenCandy
2011-11-14 11:23:33 -------- d-----w- C:\Program Files (x86)\Nitro PDF
2011-11-09 18:10:40 886784 ----a-w- C:\Program Files\Common Files\System\wab32.dll
2011-11-09 18:10:40 708608 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
2011-11-09 18:10:39 1897328 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-11-09 18:10:36 3141120 ----a-w- C:\Windows\System32\win32k.sys
2011-10-26 16:41:48 -------- d-----w- C:\Program Files (x86)\WinSCP
.
==================== Find3M ====================
.
2011-09-30 12:21:24 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-27 05:40:28 861184 ----a-w- C:\Windows\System32\oleaut32.dll
2011-08-27 05:40:28 331776 ----a-w- C:\Windows\System32\oleacc.dll
2011-08-27 04:43:07 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2011-08-27 04:43:06 233472 ----a-w- C:\Windows\SysWow64\oleacc.dll
.
============= FINISH: 20:54:31.70 ===============

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/428798 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

• If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  
• A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
  
  • Please do this even if you have previously posted logs for us.
    
  • If you were unable to produce the logs originally please try once more.
    
  • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    
  • If you are unsure about any of these characteristics just post what you can and we will guide you.
  
  
• Please tell us if you have your original Windows CD/DVD available.
  
• Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

• Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
  
  
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  
• Notepad will open with the results.
  
• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

Since I posted the last message, I have run an AVG scan and removed a worm that was found (Object name:"C:\anoataly.exe", Detection name:"Virus identified Worm/AutoRun.IJ"). I have also managed to 'unhide' all my document folders, which had suddenly been hidden after the system restore - except for my main document, video, music and picture library icons, which are still transparent. The laptop has been working fine, but I would like to be sure that there isn't still a dormant problem lingering around, since all I did to fix my computer initially was to restore the system to a previous date.

I do not have the original Windows dvd/cd available.

I believe I am running a 64-bit version of windows, so I have not attached a gmer log.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Anna at 20:36:07 on 2011-11-28
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.44.1033.18.2038.765 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\sppsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\StikyNot.exe
C:\Windows\system32\SearchIndexer.exe
C:\Users\Anna\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\SecureW2\sw2_tray.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\splwow64.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.hotmail.com/
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
uRun: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
uRun: [Google Update] "C:\Users\Anna\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
mRun: [SecureW2 Tray] C:\Program Files (x86)\SecureW2\sw2_tray.exe
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
StartupFolder: C:\Users\Anna\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Anna\AppData\Roaming\Dropbox\bin\Dropbox.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{B1D83972-BCB6-4C13-AF70-210E66B3FA9F} : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{B1D83972-BCB6-4C13-AF70-210E66B3FA9F}\2656C6B696E6534376 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{B1D83972-BCB6-4C13-AF70-210E66B3FA9F}\4594C474144554 : DhcpNameServer = 8.8.8.8 8.8.4.4
TCP: Interfaces\{F689FE49-F0F5-478C-8EB2-BC076EA72719} : DhcpNameServer = 202.106.46.151 211.99.129.210
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
mRun-x64: [SecureW2 Tray] C:\Program Files (x86)\SecureW2\sw2_tray.exe
mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Anna\AppData\Roaming\Mozilla\Firefox\Profiles\6kpjtkzw.default\
FF - prefs.js: browser.search.selectedEngine - Google UK - the web
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com/|https://mail.google.com/a/soas.ac.uk
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: C:\Users\Anna\AppData\Local\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776]
R2 BecHelperService;BecHelperService;C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe [2011-2-20 1737464]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-8 135664]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-8 135664]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-11-22 11:18:06 -------- d--h--w- C:\$AVG
2011-11-21 22:36:09 -------- d-----w- C:\Users\Anna\AppData\Roaming\AVG2012
2011-11-21 22:32:05 -------- d-----w- C:\Windows\SysWow64\drivers\AVG
2011-11-21 22:30:41 -------- d-----w- C:\Windows\System32\drivers\AVG
2011-11-21 22:30:41 -------- d-----w- C:\ProgramData\AVG2012
2011-11-21 22:27:30 -------- d-----w- C:\Program Files (x86)\AVG
2011-11-21 22:21:15 -------- d--h--w- C:\ProgramData\Common Files
2011-11-21 22:21:04 -------- d-----w- C:\ProgramData\MFAData
2011-11-14 11:24:13 -------- d--h--w- C:\Users\Anna\AppData\Roaming\PrimoPDF
2011-11-14 11:23:37 -------- d-----w- C:\Users\Anna\AppData\Local\OpenCandy
2011-11-14 11:23:36 95008 ----a-w- C:\Windows\System32\Primomonnt.dll
2011-11-14 11:23:36 -------- d-----w- C:\Users\Anna\AppData\Roaming\OpenCandy
2011-11-14 11:23:33 -------- d-----w- C:\Program Files (x86)\Nitro PDF
2011-11-09 18:10:40 886784 ----a-w- C:\Program Files\Common Files\System\wab32.dll
2011-11-09 18:10:40 708608 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
2011-11-09 18:10:39 1897328 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-11-09 18:10:36 3141120 ----a-w- C:\Windows\System32\win32k.sys
.
==================== Find3M ====================
.
2011-10-07 06:23:46 283728 ----a-w- C:\Windows\System32\drivers\avgldx64.sys
2011-09-30 12:21:24 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-09-13 06:30:08 37456 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
.
============= FINISH: 20:36:31.01 ===============

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

• Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.
  
  
  
• Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  
  
  
• Please reply to this post so I know you are there.

The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Please run aswMBR, a rootkit scanner

Please download aswMBR ( 511KB ) to your desktop.

• Double click the aswMBR.exe icon to run it
  
• Click the Scan button to start the scan
  
• On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-11-30 11:40:04
-----------------------------
11:40:04.956 OS Version: Windows x64 6.1.7600
11:40:04.956 Number of processors: 2 586 0xF0D
11:40:04.957 ComputerName: ANNA-PC UserName: Anna
11:40:08.932 Initialize success
11:40:53.352 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4
11:40:53.356 Disk 0 Vendor: HITACHI_HTS542525K9SA00 BBFZC3HP Size: 238475MB BusType: 11
11:40:55.372 Disk 0 MBR read successfully
11:40:55.377 Disk 0 MBR scan
11:40:55.382 Disk 0 Windows 7 default MBR code
11:40:55.387 Service scanning
11:40:59.797 Modules scanning
11:40:59.804 Disk 0 trace - called modules:
11:40:59.838 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
11:40:59.845 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80027ca060]
11:40:59.852 3 CLASSPNP.SYS[fffff8800192d43f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-4[0xfffffa8002643680]
11:40:59.861 Scan finished successfully
11:44:46.945 Disk 0 MBR has been saved successfully to "C:\Users\Anna\Desktop\MBR.dat"
11:44:46.946 The log file has been saved successfully to "C:\Users\Anna\Desktop\aswMBR.txt"

Not a hint of malware so far

Can you confirm that no symptoms are currently showing on the machine?

Then please scan the machine with ESET

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the icon on your desktop.
  
  
• Check
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check and check Remove found threats
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• Copy and paste the resulting log in your next reply

If no log is generated that means nothing was found. Please let me know if this happens.

I ran two ESET scans, last night and this morning, but unfortunately my laptop sometimes overheats and shuts down without warning. So I lost the results of those two scans, which had not quite finished yet. Before my laptop shut down the first time, however, I did see that 5 threats had been found, including two trojans (- annoyingly, the scan was at 98% when the laptop broke down). In my third attempt just now, nothing seems to have been detected though. Does the scan remove threats immediately/automatically? I guess if nothing was found this time, that must be a good sign anyway. Thanks for your help - the laptop seems to be running fine these days, except for the broken fan...

It would have been good to see what the ESET log found but never mind. I would definitely go over to the hardware forum and discuss the broken fan as that could be causing hard drive errors and may well escalate to a time where the PC may become unusable.

For us though, the topic is complete

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.