BleepingComputer.com: Windows System Restore Virus

I have had the Windows System Restore virus for almost a week now. First it started with all of its pop-ups and telling me about some errors in RAM and hidding all of my icons, then i went into safe mode, and downloaded the malwarebytes' anti-malware scanned and found around 25 virus or however they are called, so i restarted my computer and now when i click start i can't see all of the things that were on the right like my computer, networks, etc. And malwarebytes' keeps saying that it blocked acces to a potentially malicious website 178.238.233.153 so i don't get the pop-ups anymore, but i believe i still have the virus, because my computer is still not working properly, the icons are hidden, and the virus keeps tryin to access my computer.

This post has been edited by hamluis: 17 November 2011 - 08:48 PM
Reason for edit: Moved from XP to Am I Infected.

Hello again, you did not remove that correctly, follow automated instructions in this guide step by step, http://www.bleepingcomputer.com/virus-removal/remove-system-restore
Post back results please.

HEllo, Please post that infected MBAM log also.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Quote

Are these the tray icons by the clock?

Well I followed all the instructions on the step-by-step guide and it was removed! Thank You so much, it was easy, and it worked, I had tried so many things, and only this worked. I got all my icons back too! Thank You :D

boopme, on 17 November 2011 - 09:46 PM, said:

Hello, glad to hear that the Tutorial worked, but, as you see above , a moderator requested you also send in the Mbam log, which you did not do. Please post that, also , this issue is not fixed totally, after something like this and other infections, i like to use a temp file cleaner and i would like a new system restore pt to be made for the computer to have a " clean " point to return to if needed in the future.
So, would you please post that Mbam log for us. You can find it in the Mbam program by accessing the Log tab of your Mbam. Copy and past it here please. Then we will give you further instructions to ensure you are ready to go " surfin " again with a clean computer.

Yes sorry I forgot to do that, but is the Mbam the same as Malwarebytes' Anti-Malware or what is Mbam?

I found it here it is:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8184

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/18/2011 12:16:16 AM
mbam-log-2011-11-18 (00-16-16).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 268718
Time elapsed: 2 hour(s), 11 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks for posting that, this is as far as i can go with you, Someone else will guide you further. ( I am not on the Malware Removal Team... yet .. ) boopme will pick it up from here. Thank you for using Bleeping Computer.

OK, this looks good. Please do one more scan.

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the icon on your desktop.
  
  
• Check
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check and check Remove found threats
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, push
  
• Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• Push the button.
  
• Push

NOTE: In some instances if no malware is found there will be no log produced.

Ok so I followed all the steps, and this are the results:

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\11\47673b4b-6f09e7f7 multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\38\11471166-118f57ab multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\49\5882bbb1-1f6e70b4 a variant of Java/Agent.DW trojan deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\5\ae08485-364f1ff7 multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\51\129ce6b3-6c827afb Java/Exploit.Agent.NAO trojan deleted - quarantined

Looks clean now.

When a browser runs an applet, the Java Runtime Environment (JRE) stores the downloaded files into its cache folder (C:\Documents and Settings\username\Application Data\Sun\Java\Deployment\cache) for quick execution later and better performance. Malicious applets are also stored in the Java cache directory and your anti-virus may detect them and provide alerts. For more specific information about Java exploits, please refer to Virus found in the Java cache directory.

Notification of these files as a threat does not always mean that a machine has been infected; it indicates that a program included the viral class file but this does not mean that it used the malicious functionality. As a precaution, I recommend clearing the entire cache to ensure everything is cleaned out:

• Clear the Java cache
  
• Clear the browser cache in Internet Explorer
  
• Safely Delete the Temporary Internet Files <- for Internet Explorer 8
  
• How to Clear Your Browser's Cache <- for other versions of Internet Explorer, Firefox and different browsers
  
• Clean out Windows temporary files

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
  
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
  
• Go to Start > Run and type: Cleanmgr
  
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
  
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  
• Click Yes, then click Ok.
  
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
  
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:

• Simple and easy ways to keep your computer safe.
  
• How did I get infected?, With steps so it does not happen again!.
  
• Hardening Windows Security - Part 1 & Part 2.
  
• Configuring Internet Explorer for Practical Security and Privacy - How to Secure Your Web Browser.
  
• Your Guide To Staying Safe Online.
  
• Use Task Manager to close pop-up messages to safely exit malware attacks.

• Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

• Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

• USB-Based Malware Attacks.
  
• When is AUTORUN.INF really an AUTORUN.INF?.
  
• Please disable Autorun asap!.

So i did all of the cleaning you told me, created a new restore point, what's next?

You're good to go..

thanks for all your help