BleepingComputer.com: No Devices, No Sound, Super Slow Vista system

Hello,

I am so happy to join this forum. I also get answers from your website.

My internet works fine, but most of the internal system function is super slow:
1)windows explorer does not respond then restarts constantly,
2)the sound device cannot be located and windows audio service does not restart,
3)the printer spools and stops, without printing
4)no devices show up in Device manager.

I tried to "Restore" to fix it but cannot due to unknown errors.
I tried to run scandisk, but system cannot complete it.


Thanks in advanced for your precious time!

This post has been edited by polarsnowfall: 16 November 2011 - 11:03 AM

Hi polarsnowfall,

I know it looks like a lot, but it's really just a lot of text asking for only 4 scans.

Once you've done these and posted the results in your next post, let me know how the computer is running.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.

============================================================================

============================================================================

Download Security Check by screen317 from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

============================================================================

============================================================================

Please download and scan with SUPERAntiSpyware Free

• Double-click SUPERAntiSypware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  
• Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen and exit the program.
  
• Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:

• Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes" and reboot normally.
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

============================================================================

============================================================================

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.

Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  For instructions with screenshots, please refer to this Guide.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  
• If an update is found, the program will automatically update itself. Press the OK button and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

• Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  
• Click on the Scan button.
  
• When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked and then click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  
• Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

============================================================================

============================================================================

Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
  
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  
• Now click the Scan button. If you see a rootkit warning window, click OK.
  
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  
• Click the Copy button and paste the results into your next reply.
  
• Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.

============================================================================

============================================================================

Remember, after posting the results of these scans, let me know how the computer is running.

Results of screen317's Security Check version 0.99.27
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
SUPERAntiSpyware
Java™ SE Runtime Environment 6 Update 1
Adobe Flash Player 11.0.1.152
Adobe Reader X (10.1.1)
Mozilla Firefox (7.0.1) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
``````````End of Log````````````

-----------------------------------------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/17/2011 at 06:34 AM

Application Version : 5.0.1136

Core Rules Database Version : 7954
Trace Rules Database Version: 5766

Scan type : Complete Scan
Total Scan Time : 00:31:35

Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC Off - Administrator

Memory items scanned : 305
Memory threats detected : 0
Registry items scanned : 37485
Registry threats detected : 0
File items scanned : 105360
File threats detected : 0
--------------------------------
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8179

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 9.0.8112.16421

11/17/2011 12:24:04 AM
mbam-log-2011-11-17 (00-24-04).txt

Scan type: Quick scan
Objects scanned: 166234
Time elapsed: 2 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
------------------------------------
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-17 05:51:01
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 ST3400820AS rev.3.CHL
Running: 4gxbur09.exe; Driver: C:\Users\member\AppData\Local\Temp\uxdiypog.sys


---- System - GMER 1.0.15 ----

SSDT 86C0BB30 ZwAlertResumeThread
SSDT 86C0BC10 ZwAlertThread
SSDT 86C0A548 ZwAllocateVirtualMemory
SSDT 86451A18 ZwAlpcConnectPort
SSDT 86C0CE88 ZwAssignProcessToJobObject
SSDT 86C0B880 ZwCreateMutant
SSDT 86C0CBA8 ZwCreateSymbolicLinkObject
SSDT 86C0AA10 ZwCreateThread
SSDT 86C0CFD0 ZwDebugActiveProcess
SSDT 86C0A718 ZwDuplicateObject
SSDT 86C0A368 ZwFreeVirtualMemory
SSDT 86C0B970 ZwImpersonateAnonymousToken
SSDT 86C0BA50 ZwImpersonateThread
SSDT 86428838 ZwLoadDriver
SSDT 86C0A268 ZwMapViewOfSection
SSDT 86C0B7A0 ZwOpenEvent
SSDT 86C0A8F8 ZwOpenProcess
SSDT 86C0A638 ZwOpenProcessToken
SSDT 86C0B2E8 ZwOpenSection
SSDT 86C0A808 ZwOpenThread
SSDT 86C0CD98 ZwProtectVirtualMemory
SSDT 86C0BCF0 ZwResumeThread
SSDT 86C0BF90 ZwSetContextThread
SSDT 86C0A098 ZwSetInformationProcess
SSDT 86C0B0F8 ZwSetSystemInformation
SSDT 86C0B3C8 ZwSuspendProcess
SSDT 86C0BDD0 ZwSuspendThread
SSDT 86C0AAF0 ZwTerminateProcess
SSDT 86C0BEB0 ZwTerminateThread
SSDT 86C0A188 ZwUnmapViewOfSection
SSDT 86C0A458 ZwWriteVirtualMemory
SSDT 86C0CC98 ZwCreateThreadEx

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!KeSetEvent + 11D 824B48A0 8 Bytes [30, BB, C0, 86, 10, BC, C0, ...]
.text ntkrnlpa.exe!KeSetEvent + 131 824B48B4 4 Bytes [48, A5, C0, 86]
.text ntkrnlpa.exe!KeSetEvent + 13D 824B48C0 4 Bytes [18, 1A, 45, 86]
.text ntkrnlpa.exe!KeSetEvent + 191 824B4914 4 Bytes [88, CE, C0, 86]
.text ntkrnlpa.exe!KeSetEvent + 1F5 824B4978 4 Bytes [80, B8, C0, 86]
.text ...
? C:\Windows\system32\drivers\mbamswissarmy.sys The system cannot find the file specified. !

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [746C7817] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [7471A86D] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [746CBB22] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [746BF695] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [746C75E9] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [746BE7CA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStreamICM] [746F8395] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStream] [746CDA60] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [746BFFFA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [746BFF61] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [746B71CF] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFileICM] [7474CAE2] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFile] [746EC8D8] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [746BD968] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [746B6853] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [746B687E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[2404] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [746C2AD1] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\tdx \Device\Tcp SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\tdx \Device\Udp SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\tdx \Device\RawIp SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)

Hi again,

The scans did not affect the computer, same issues are present, no sound, slow running of programs from the start menu, no devices displayed in manager.

Thanks.
Polarsnowfall

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread.

Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

Thanks for the help.

I finally went through the steps and posted in the malware forum. I hope they can help, I was even having trouble backing up, but it ended up working out with another program.

Polarsnowfall

You're welcome.

But I also need you to post a link here to the new thread you've created.

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic428519.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom