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Windows was unable to save all the data for the file \\System32 I ran ComboFix and dont know what do to next

#1 User is offline   elfonutopia 

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Posted 15 November 2011 - 02:38 AM

I first came across a similar scenario in this solved thread (http://www.bleepingcomputer.com/forums/topic423919.html)

---
Patient is Samsung NP-N150 running Windows 7 Starter with disabled Norton Internet Security Netbook Edition (ver 17.9.0.12) and outdated Avira AntiVir Personal - Free Antivirus (ver 10.2.0.704)

Symptoms:
- cant connect to internet
- recurring 30 pop-ups showing various "failed to write all the components for the file \\system32"
- can not access folders via windows explorer
- "seemingly" missing files
- recuring fake error messages like "Critical Error! HDD clusters are partly damaged. Segment load failure" "Critical Error! RAM memory usage is critically high. RAM memory failure." "Critical Error! Windows OS can’t detect a free hard disk space. HDD error"


Troubleshooting attempts:
- ran several scans with Avira and found
- TR/Crypt.XPACK.Gen2.Trojan in several exe files like C:\ProgramData\okELbvLNiIYhrc.exe and C:\ProgramData\g33dm0Lq3mSdJt.exe
- contains recognition pattern of the HTML/Infected.Webpage.Gen HTML script virus in C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5
- installed and ran several scans with MBAM and found recurring Hijack.StartMenu
- finally, I installed and scanned with ComboFix and this is the log Attached File  combofix_log_11-15-11.txt (13.53K)
Number of downloads: 0

---
ComboFix 11-11-14.02 - Yolet 11/15/2011 6:17.1.2 - x86
Microsoft Windows 7 Starter 6.1.7600.0.1252.63.1033.18.1013.434 [GMT 8:00]
Running from: E:\ComboFix.exe
AV: AntiVir Desktop *Enabled/Outdated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
AV: Norton Internet Security Netbook Edition *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security Netbook Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: AntiVir Desktop *Enabled/Outdated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
SP: Norton Internet Security Netbook Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\CweHcQeaJGeQA.exe
c:\programdata\FullRemove.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-10-14 to 2011-11-14 )))))))))))))))))))))))))))))))
.
.
2011-11-14 22:38 . 2011-11-14 22:39 -------- d-----w- c:\users\Yolet\AppData\Local\temp
2011-11-14 22:38 . 2011-11-14 22:38 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-11-14 14:44 . 2011-11-14 14:44 56200 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C9F909AC-F25B-4230-893F-56E7C3B6F2FA}\offreg.dll
2011-11-14 14:41 . 2011-11-14 14:41 63115 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\USERTILE.JS
2011-11-14 14:41 . 2011-11-14 14:41 4599 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UIRESOURCE.JS
2011-11-14 14:41 . 2011-11-14 14:41 6429 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UICORE.JS
2011-11-14 14:41 . 2011-11-14 14:41 8646 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TILEBOX.JS
2011-11-14 14:41 . 2011-11-14 14:41 9310 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXTBOX.JS
2011-11-14 14:41 . 2011-11-14 14:41 5927 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXT.JS
2011-11-14 14:41 . 2011-11-14 14:41 8613 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\SAVEDUSER.JS
2011-11-14 14:41 . 2011-11-14 14:41 1651 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\QUERYSTRING.JS
2011-11-14 14:41 . 2011-11-14 14:41 6910 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\NEWUSERCOMM.JS
2011-11-14 14:41 . 2011-11-14 14:41 18541 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LOCALIZATION.JS
2011-11-14 14:41 . 2011-11-14 14:41 6208 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LINK.JS
2011-11-14 14:41 . 2011-11-14 14:41 8288 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\IMAGE.JS
2011-11-14 14:40 . 2011-11-14 14:40 51852 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\EXTERNALWRAPPER.JS
2011-11-14 14:40 . 2011-11-14 14:40 20719 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\DIVWRAPPER.JS
2011-11-14 14:40 . 2011-11-14 14:40 23327 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\COMBOBOX.JS
2011-11-14 14:40 . 2011-11-14 14:40 7271 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\CHECKBOX.JS
2011-11-14 14:40 . 2011-11-14 14:40 8782 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\BUTTON.JS
2011-11-14 10:59 . 2011-11-14 10:59 -------- d--h--w- c:\users\Yolet\AppData\Roaming\Malwarebytes
2011-11-14 10:59 . 2010-11-29 09:42 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-11-14 10:59 . 2011-11-14 10:59 -------- d--h--w- c:\programdata\Malwarebytes
2011-11-14 10:59 . 2010-11-29 09:42 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-14 10:59 . 2011-11-14 10:59 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-11-12 08:46 . 2011-10-07 03:48 6668624 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C9F909AC-F25B-4230-893F-56E7C3B6F2FA}\mpengine.dll
2011-11-11 04:19 . 2011-09-29 15:43 1285488 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-11-10 13:56 . 2011-09-29 04:20 2339840 ----a-w- c:\windows\system32\win32k.sys
2011-11-10 13:50 . 2011-10-01 04:43 708608 ----a-w- c:\program files\Common Files\System\wab32.dll
2011-11-07 02:44 . 2011-11-14 04:00 -------- d--h--w- c:\users\Yolet\AppData\Local\Windows Live Writer
2011-11-07 02:44 . 2011-11-07 02:44 -------- d--h--w- c:\users\Yolet\AppData\Roaming\Windows Live Writer
2011-11-01 03:04 . 2011-11-01 03:04 -------- d--h--w- c:\users\Yolet\AppData\Local\CrashDumps
2011-10-27 15:51 . 2011-10-27 15:53 -------- d--h--w- c:\users\Yolet\AppData\Local\Facebook
2011-10-26 03:17 . 2011-08-15 04:25 6144 ----a-w- c:\program files\Internet Explorer\iecompat.dll
2011-10-20 14:22 . 2011-08-17 04:22 75776 ----a-w- c:\windows\system32\psisrndr.ax
2011-10-20 14:22 . 2011-08-17 04:26 465408 ----a-w- c:\windows\system32\psisdecd.dll
2011-10-20 14:22 . 2011-08-17 04:22 72704 ----a-w- c:\windows\system32\Mpeg2Data.ax
2011-10-20 14:22 . 2011-08-17 04:22 59904 ----a-w- c:\windows\system32\MSDvbNP.ax
2011-10-20 14:22 . 2011-08-17 04:22 204288 ----a-w- c:\windows\system32\MSNP.ax
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-11-13 00:27 . 2011-01-03 08:47 66616 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2011-11-13 00:27 . 2011-01-03 08:47 138192 ----a-w- c:\windows\system32\drivers\avipbb.sys
2011-08-27 04:43 . 2011-10-15 08:28 571904 ----a-w- c:\windows\system32\oleaut32.dll
2011-08-27 04:43 . 2011-10-15 08:28 233472 ----a-w- c:\windows\system32\oleacc.dll
2011-08-22 02:53 . 2011-10-15 07:59 340088 ----a-w- c:\windows\system32\drivers\NIS\1109000.00C\symtdiv.sys
2011-08-22 02:53 . 2011-10-15 07:59 173176 ----a-w- c:\windows\system32\drivers\NIS\1109000.00C\symefa.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Facebook Update"="c:\users\Yolet\AppData\Local\Facebook\Update\FacebookUpdate.exe" [2011-10-27 137536]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2010-03-09 26100520]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2010-04-07 8555040]
"ETDWare"="c:\program files\Elantech\ETDCtrl.exe" [2010-03-25 1891720]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Norton Online Backup"="c:\program files\Symantec\Norton Online Backup\NOBuClient.exe" [2010-06-01 966488]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2010-05-10 439568]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-18 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-18 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-18 150552]
"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2009-05-19 222504]
"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2011-01-03 281768]
"Malwarebytes' Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-11-29 963976]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2010-4-7 828704]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
R2 Autorun CDROM Monitor;Autorun CDROM Monitor;c:\windows\system32\SupportAppXL\cdrom_mon.exe [2009-01-09 81920]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 DCService.exe;DCService.exe;c:\programdata\DatacardService\DCService.exe [2010-05-08 229376]
R3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\DRIVERS\ewusbnet.sys [2010-04-30 206336]
R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-09 4640000]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-07-13 139776]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1109000.00C\SYMDS.SYS [2009-10-15 328752]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1109000.00C\SYMEFA.SYS [2011-08-22 173176]
S1 BHDrvx86;BHDrvx86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.5.0.127\Definitions\BASHDefs\20110225.002\BHDrvx86.sys [2011-02-25 800376]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1109000.00C\ccHPx86.sys [2011-08-04 485512]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.5.0.127\Definitions\IPSDefs\20110308.003\IDSvix86.sys [2010-11-30 353912]
S1 SABI;SAMSUNG Kernel Driver For Windows 7;c:\windows\system32\Drivers\SABI.sys [2009-05-28 10752]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1109000.00C\Ironx86.SYS [2010-04-29 116784]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\NIS\1109000.00C\SYMTDIV.SYS [2011-08-22 340088]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
S2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [2011-11-13 136360]
S2 cvhsvc;Client Virtualization Handler;c:\program files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]
S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe [2011-08-04 126400]
S2 NOBU;Norton Online Backup;c:\program files\Symantec\Norton Online Backup\NOBuAgent.exe SERVICE [x]
S2 sftlist;Application Virtualization Client;c:\program files\Microsoft Application Virtualization Client\sftlist.exe [2010-09-13 508264]
S3 btwampfl;Bluetooth AMP USB Filter;c:\windows\system32\drivers\btwampfl.sys [2010-03-06 286248]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [2010-03-02 33320]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-01-09 102448]
S3 ETD;ELAN PS/2 Port Input Device;c:\windows\system32\DRIVERS\ETD.sys [2010-04-01 109056]
S3 huawei_enumerator;huawei_enumerator;c:\windows\system32\DRIVERS\ew_jubusenum.sys [2010-05-22 70656]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2010-09-13 577384]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2010-09-13 194408]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2010-09-13 21864]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2010-09-13 19304]
S3 sftvsa;Application Virtualization Service Agent;c:\program files\Microsoft Application Virtualization Client\sftvsa.exe [2010-09-13 219496]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x86.sys [2010-07-08 322336]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
.
Contents of the 'Scheduled Tasks' folder
.
2011-11-14 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-2779320541-4068795075-1193535896-1000Core.job
- c:\users\Yolet\AppData\Local\Facebook\Update\FacebookUpdate.exe [2011-10-27 15:51]
.
2011-11-14 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-2779320541-4068795075-1193535896-1000UA.job
- c:\users\Yolet\AppData\Local\Facebook\Update\FacebookUpdate.exe [2011-10-27 15:51]
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{D5F3AA11-42B8-4683-8E85-D8114EEB240B}: NameServer = 202.138.128.50 202.138.128.54
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
HKCU-Run-CweHcQeaJGeQA.exe - c:\programdata\CweHcQeaJGeQA.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\17.9.0.12\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2011-11-15 06:49:49
ComboFix-quarantined-files.txt 2011-11-14 22:49
.
Pre-Run: 85,064,720,384 bytes free
Post-Run: 85,443,129,344 bytes free
.
- - End Of File - - F3748109DA01C8B90935381EE0881331

---

As instructed in the thread (http://www.bleepingcomputer.com/forums/topic34773.html), I have the logs for DDS and GMER.
Attached File  DDS.txt (14.77K)
Number of downloads: 1
Attached File  Attach.txt (9.03K)
Number of downloads: 0
Attached File  ark.txt (8.39K)
Number of downloads: 0

This post has been edited by Orange Blossom: 15 November 2011 - 11:39 PM

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Posted 20 November 2011 - 02:40 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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    • Please do this even if you have previously posted logs for us.
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    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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Please first disable any CD emulation programs using the steps found in this topic:

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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Posted 25 November 2011 - 02:40 AM

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