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Recovering temp internet files AV Security 2012

#1 User is offline   Molerj 

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Posted 11 November 2011 - 01:08 AM

Problem--Got the AV Security 2012 virus/spyware whatever.
My solution--1. Shut down computer, ran Malwarebytes in safe mode. It found a few things and I got rid of them. I also ran McAfee and Webroot spysweeper. Then I ran system clean-up! program. Thought it was gone. Only to return the next day. Repeated the same procedure and then
2. Called Microsoft PC Safety @ 1-866-727-2338. He got rid of the AV Security thing. But, now in my start>all programs menu the programs that are there are empty. If I go to my computer, program files, they are there. Also they are at add/remove programs. The microsoft guy said that since I ran the cleanup! program that I now have to uninstall all the programs and reinstall them.
Is there any way to get things back to normal. The reason I ran the cleanup! program was to get rid of the stuff from the AV security thing, but I guess that was the wrong thing to do. He did some things through easy assist that may have made things worse, I don't know. Even my dell stuff is gone. If I go to start>programs>accessories, all that stuff is empty too.

This post has been edited by Orange Blossom: 11 November 2011 - 03:14 AM
Reason for edit: Moved to AII from XP ~ OB

#2 User is offline   Broni 

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Posted 11 November 2011 - 12:23 PM

MS is just partially correct.
You don't have to reinstall programs, but you'll have recreate shortcuts manually.
See my tutorial here: http://www.smartestcomputing.us.com/topic/46010-how-to-restore-files-hiddendeleted-by-windows-recovery-virus/
Scroll down to "Method 3".
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#3 User is offline   Molerj 

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Posted 11 November 2011 - 02:32 PM

Ok, before I got your message, I was on the computer with a tech from Dell that seems to have gotten everything working. EXCEPT, system restore. When I go to system restore it gives me the message "System restore is not able to protect your computer. Please restart your computer then run system restore again." I really would like to have that working. Any suggestions on how to get that back up again?

#4 User is offline   Broni 

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Posted 11 November 2011 - 03:22 PM

Is system restore enabled?
What Windows version is it?
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#5 User is offline   Molerj 

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Posted 13 November 2011 - 09:10 AM

It is windows XP. I got the system restore working. Did some googgling and found a solution and it worked. So far everything seems back to normal. I'm sure I found some other missing things but for now, all's well. :busy:

#6 User is offline   Broni 

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Posted 13 November 2011 - 11:51 AM

Cool :)
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