BleepingComputer.com: Cloud Protection - no internet connection

• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box

CMD

• click ok
  
  in the window that opens copy and paste the following in
  
  NETSH INT IP RESET reset.log
  
  netsh winsock reset catalog

I did the commands, and it said the winsock catalog was successfully reset, and that I should restart. After, Local Area Connection 2 still says it's acquiring a network address, and the internet does not work.

Here is the log:

reset SYSTEM\CurrentControlSet\Services\Dhcp\Parameters\Options\15\RegLocation
old REG_MULTI_SZ =
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\?\DhcpDomain
SYSTEM\CurrentControlSet\Services\TcpIp\Parameters\DhcpDomain

added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\BcastNameQueryCount
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\BcastQueryTimeout
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\CacheTimeout
deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableLmhosts
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\NameServerPort
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\NameSrvQueryCount
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\NameSrvQueryTimeout
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\NbProvider
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\SessionKeepAlive
added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Size/Small/Medium/Large
added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0A03BA6E-85F2-4B90-8553-3CF1FC4E50A8}\AddressType
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0A03BA6E-85F2-4B90-8553-3CF1FC4E50A8}\DefaultGateway
old REG_MULTI_SZ =
<empty>

added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0A03BA6E-85F2-4B90-8553-3CF1FC4E50A8}\DisableDynamicUpdate
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0A03BA6E-85F2-4B90-8553-3CF1FC4E50A8}\RawIpAllowedProtocols
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0A03BA6E-85F2-4B90-8553-3CF1FC4E50A8}\TcpAllowedPorts
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0A03BA6E-85F2-4B90-8553-3CF1FC4E50A8}\UdpAllowedPorts
old REG_MULTI_SZ =
0

added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2D372872-F82D-44F9-AAE8-85DDC6931125}\AddressType
added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2D372872-F82D-44F9-AAE8-85DDC6931125}\DisableDynamicUpdate
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2D372872-F82D-44F9-AAE8-85DDC6931125}\RawIpAllowedProtocols
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2D372872-F82D-44F9-AAE8-85DDC6931125}\TcpAllowedPorts
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2D372872-F82D-44F9-AAE8-85DDC6931125}\UdpAllowedPorts
old REG_MULTI_SZ =
0

added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3A59B7BE-456A-4DE1-9426-3F5E6541171E}\AddressType
added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3A59B7BE-456A-4DE1-9426-3F5E6541171E}\DisableDynamicUpdate
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3A59B7BE-456A-4DE1-9426-3F5E6541171E}\RawIpAllowedProtocols
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3A59B7BE-456A-4DE1-9426-3F5E6541171E}\TcpAllowedPorts
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3A59B7BE-456A-4DE1-9426-3F5E6541171E}\UdpAllowedPorts
old REG_MULTI_SZ =
0

added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8C3BDE42-1318-4D01-894F-7770E00DCF2B}\AddressType
added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8C3BDE42-1318-4D01-894F-7770E00DCF2B}\DisableDynamicUpdate
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8C3BDE42-1318-4D01-894F-7770E00DCF2B}\RawIpAllowedProtocols
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8C3BDE42-1318-4D01-894F-7770E00DCF2B}\TcpAllowedPorts
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8C3BDE42-1318-4D01-894F-7770E00DCF2B}\UdpAllowedPorts
old REG_MULTI_SZ =
0

added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\DisableDynamicUpdate
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\IpAutoconfigurationAddress
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\IpAutoconfigurationMask
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\IpAutoconfigurationSeed
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\RawIpAllowedProtocols
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\TcpAllowedPorts
old REG_MULTI_SZ =
0

reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A139DA0B-F205-43C1-AC73-D958B463E6D3}\UdpAllowedPorts
old REG_MULTI_SZ =
0

deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DontAddDefaultGatewayDefault
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableIcmpRedirect
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableSecurityFilters
added SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SearchList
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\UseDomainNameDevolution
reset Linkage\UpperBind for USB\VID_07D1&PID_3B11\5&27EF9D07&0&8. bad value was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for {1A3E09BE-1E45-494B-9174-D7385B45BBF5}\NVNET_DEV0373\4&D780103&0&00. bad value was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for {1A3E09BE-1E45-494B-9174-D7385B45BBF5}\NVNET_DEV0373\4&119101AE&0&00. bad value was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for ROOT\MS_NDISWANIP\0000. bad value was:
REG_MULTI_SZ =
PSched

<completed>

• Go to Start ==> Run (or Windows key+R)
  • Type the following in the run box and click OK: notepad c:\windows\inf\nettcpip.inf
    (note that there is space after notepad)
    
  • A file opens in the notepad. Under TCP/IP Primary Install section find the following: Characteristics = 0xA0
    
  • Edit 0xA0 and replace it with 0x80 (replace A with 8)
    
  • Under File menu click Save and close the notepad.
  
  
• Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
  • On the General tab, click Install a popup window opens.
    
  • Select Protocol from the list and then click Add.
    
  • A new window opens, click Have Disk....
    
  • In the browse... box type c:\windows\inf
    
  • Click OK.
    
  • Select Internet Protocol (TCP/IP), and then click OK.
    
  • On the Local Area Connection Properties screen select Internet Protocol (TCP/IP) and click Uninstall, and then click Yes.
    
  • Wait until it asks to restart, confirm restarting.
  
  
• Go to Start ==> Run (or Windows key+R)
  • Type the following in the run box and click OK: notepad c:\windows\inf\nettcpip.inf
    (note that there is space after notepad)
    
  • A file opens in the notepad. Under TCP/IP Primary Install section find the following: Characteristics = 0x80
    
  • Edit 0x80 and replace it with 0xA0 (replace 8 with A)
    
  • Under File menu click Save and close the notepad.
  
  
• Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
  • On the General tab, click Install
    
  • A popup window opens. Select Protocol.
    
  • A new popup window opens. Select Internet Protocol (TCP/IP), and then click OK.
    
  • Wait until it asks to restart, confirm restarting.

This post has been edited by gringo_pr: 09 November 2011 - 08:44 PM

Internet is back now. I really appreciate how much time you put into helping

I'm going to reinstall Windows Security now. Is there any other scanning or anything I should do now?

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.2
Java™ 6 Update 7


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

It can be updated by the Java control panel

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  
• An update should begin;
  
• follow the prompts

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM


• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis Installer
  
• Save HijackThis Installer to your desktop.
  
• Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  
• Come back here to this thread and Paste the log in your next reply.
  
• DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

If you have problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Here's the Malwarebytes log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8145

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/12/2011 12:44:59 PM
mbam-log-2011-11-12 (12-44-58).txt

Scan type: Quick scan
Objects scanned: 196347
Time elapsed: 3 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I got everything Adobe and Java updated, and ran the temp file cleaner. No problems to note. The computer seems like it might be a little sluggish.

Here's the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:47:34 PM, on 11/12/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\Pinnacle\SHARED~1\Programs\USBTip\USBTip.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Teleca Shared\logger.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\DTStrain\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\HTC\HTC Sync\ClientInitiatedStarter\ClientInitiatedStarter.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\HTCVBTServer.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\FsynSrvStarter.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spybot - Search & Destroy 2\SDHookSvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Wacom_Tablet.exe
C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
C:\WINDOWS\system32\Wacom_Tablet.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Documents and Settings\DTStrain\Desktop\Logs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0081018
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0081018
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [USBToolTip] C:\PROGRA~1\Pinnacle\SHARED~1\Programs\USBTip\USBTip.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Mobile Connectivity Suite] "C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [NVIDIA nTune] C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe resetprofile
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\DTStrain\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Wireless Connection Manager.lnk = ?
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Spybot S&D 2 Live Protection Service (SDHookService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDHookSvc.exe
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe

--
End of file - 13218 bytes

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
  O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
  O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
  O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
  O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
  O4 - HKLM\..\Run: [USBToolTip] C:\PROGRA~1\Pinnacle\SHARED~1\Programs\USBTip\USBTip.exe
  O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
  O4 - HKLM\..\Run: [Mobile Connectivity Suite] "C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe" /startoptions
  O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
  O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
  O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
  O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
  O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKCU\..\Run: [NVIDIA nTune] C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe resetprofile
  O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  O4 - Startup: Dropbox.lnk = C:\Documents and Settings\DTStrain\Application Data\Dropbox\bin\Dropbox.exe
  O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
  
  
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brakets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

If you have any problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the activex control to install
  
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
  
• Click on copy to clipboard and paste the results here in this topic
  
• you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=796b844f54438a43b420edf09456a279
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-11-13 03:44:59
# local_time=2011-11-13 09:44:59 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777175 100 0 15964635 15964635 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=222113
# found=63
# cleaned=0
# scan_time=6058
C:\Documents and Settings\DTStrain\My Documents\Downloads\avc-free.exe Win32/OpenCandy application (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Application Data\IntelUpdateService.dll.vir a variant of Win32/Kryptik.UAE trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\34F38\716A7.exe.vir a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{09aa8add-885a-4b9d-aab7-db3bc3605fb7}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{09aa8add-885a-4b9d-aab7-db3bc3605fb7}\chrome\xulcache.jar.vir JS/Agent.NDO trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{3107d4fd-10cc-420f-9340-3b5b9cde3f6c}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{3107d4fd-10cc-420f-9340-3b5b9cde3f6c}\chrome\xulcache.jar.vir JS/Agent.NDO trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{5a67dc09-ab3a-4d6a-85a4-805403fa69a3}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{5a67dc09-ab3a-4d6a-85a4-805403fa69a3}\chrome\xulcache.jar.vir JS/Agent.NDO trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{60fc59f7-e42f-466d-b722-d22b6d6cdddb}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Application Data\Mozilla\Firefox\Profiles\tpgslzzd.default\extensions\{60fc59f7-e42f-466d-b722-d22b6d6cdddb}\chrome\xulcache.jar.vir JS/Agent.NDO trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Documents and Settings\DTStrain\Local Settings\Application Data\Apple\AppleUpdate\Appleupdt32.dll.vir a variant of Win32/Kryptik.UAE trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\380A2\lvvm.exe.vir a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\1.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\13.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\15.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\18.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\1E.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\2.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\3.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\4.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\5.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\6.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\7.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\8.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\9.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\A.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\B.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\C.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\C9F.exe.vir a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\D.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\E.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\EA.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Program Files\Internet Explorer\A733\F.tmp.vir a variant of Win32/Kryptik.TXV trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1185\A0063878.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1186\A0063882.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1186\A0064869.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1186\A0064880.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1188\A0066910.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1189\A0066940.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1190\A0066968.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1190\A0067004.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1190\A0068034.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1192\A0068075.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1193\A0068081.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1193\A0068202.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1193\A0068224.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1193\A0068232.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1194\A0068254.exe a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1194\A0068255.exe a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1194\A0068257.dll a variant of Win32/Kryptik.UAE trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1195\A0068412.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1195\A0068529.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1195\A0068550.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071662.dll a variant of Win32/Kryptik.UAE trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071664.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071665.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071666.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071667.manifest Win32/TrojanDownloader.Tracur.F trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071668.dll a variant of Win32/Kryptik.UAE trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071823.exe a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071829.exe a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1200\A0071830.exe a variant of Win32/Kryptik.UAA trojan (unable to clean) 00000000000000000000000000000000 I

Hello

There are some minor things in your online scan that should be removed.


delete files

• Copy all text in the quote box (below)...to Notepad.
  

  Quote

  @echo off
  del /f /s /q "C:\Documents and Settings\DTStrain\My Documents\Downloads\avc-free.exe"
  del %0
  
  
• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
  It should look like this: <--XP<--vista
  
• Double click on delfile.bat to execute it.
  A black CMD window will flash, then disappear...this is normal.
  
• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

I got a little delayed with work, but I'll be trying all these steps tomorrow and will post then.

Ok, I think you can close. I've done most of the last steps and it looks like everything is working.

Thanks again for all the help, and I just did a donation

Thank you very much and you are most welcome


Have a great day!!


gringo

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.