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I've fallen victim to the "black screen" and "Windows detected a hard disk problem" malware, complete with mis-spelled words and poor grammar in the warning box. Ran Malwarebytes and it did identify infected files, but the problem did not resolve after the files were "cleaned." Please help!
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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Infected - Windows detected a hard disk problem
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#2
- OBleepin Investigator
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- Group: Moderator
- Posts: 29,827
- Joined: 14-July 06
- Gender:Not Telling
- Location:Bloomington, IN
Posted 02 November 2011 - 03:08 AM
Hello,
Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.
If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Orange Blossom
Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.
If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Orange Blossom
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.
Orange Blossom
An ounce of prevention is worth a pound of cure
SuperAntiSpyware, SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript
Orange Blossom
An ounce of prevention is worth a pound of cure
SuperAntiSpyware, SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript
#3
- Bleeping *^#@%~
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- Group: Malware Response Team
- Posts: 2,397
- Joined: 16-May 10
- Gender:Male
Posted 05 November 2011 - 01:01 PM
Hello and welcome. Please follow these guidelines while we work on your PC:
Please download DDS by sUBs from one of the following links and save it to your desktop.
DDS.scr
DDS.com
DDS.pif
Download GMER Rootkit Scanner from here to your desktop.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
If you have trouble running GEMR:
Please include the following in your next post:
- Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
- Please do not run any scans or install/uninstall any applications without being directed to do so.
- Any underlined text in my posts indicates a clickable link.
- If you have any questions at all, please stop and ask before proceeding.
Please download DDS by sUBs from one of the following links and save it to your desktop.DDS.scr
DDS.com
DDS.pif
- Disable any script blocking protection (How to Disable your Security Programs)
- Double click DDS icon to run the tool (may take up to 3 minutes to run)
- When done, DDS.txt will open.
- After a few moments, attach.txt will open in a second window.
- Save both reports to your desktop.
- Post the contents of the DDS.txt report in your next reply
- Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Download GMER Rootkit Scanner from here to your desktop.- Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
- If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
Click the image to enlarge it
- In the right panel, you will see several boxes that have been checked. Uncheck the following ...
- IAT/EAT
- Drives/Partition other than Systemdrive (typically C:\)
- Show All (don't miss this one)
- IAT/EAT
- Then click the Scan button & wait for it to finish.
- Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
- Save it where you can easily find it, such as your desktop, and post it in reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
If you have trouble running GEMR:
- Make sure that your security software is disabled
- Uncheck the box next to "Files" this time also
- If you still can't run it, try in the Safe Mode
Please include the following in your next post:
- DDS.txt and Attach.txt logs
- GMER log
Threads are closed after 5 days of inactivity.
ASAP & UNITE Member
The help you receive here is free. If you wish to show your appreciation, then you may
ASAP & UNITE Member
The help you receive here is free. If you wish to show your appreciation, then you may
#4
- Bleeping *^#@%~
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- Group: Malware Response Team
- Posts: 2,397
- Joined: 16-May 10
- Gender:Male
Posted 11 November 2011 - 10:09 AM
Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Threads are closed after 5 days of inactivity.
ASAP & UNITE Member
The help you receive here is free. If you wish to show your appreciation, then you may
ASAP & UNITE Member
The help you receive here is free. If you wish to show your appreciation, then you may
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