BleepingComputer.com: Was infected with System Restore

It did find a Rootkit:

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-11-04 06:39:08
-----------------------------
06:39:08.420 OS Version: Windows x64 6.1.7600
06:39:08.420 Number of processors: 3 586 0x402
06:39:08.421 ComputerName: RMSSTAT005 UserName: robert
06:39:14.671 Initialize success
06:40:20.704 AVAST engine defs: 11110400
06:40:26.997 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
06:40:27.003 Disk 0 Vendor: ST3250318AS HP34 Size: 238475MB BusType: 11
06:40:29.113 Disk 0 MBR read successfully
06:40:29.119 Disk 0 MBR scan
06:40:29.138 Disk 0 MBR:Alureon-I [Rtk]
06:40:29.144 Disk 0 TDL4@MBR code has been found
06:40:29.151 Disk 0 Windows 7 default MBR code found via API
06:40:29.159 Disk 0 MBR hidden
06:40:29.166 Disk 0 MBR [TDL4] **ROOTKIT**
06:40:29.169 Disk 0 trace - called modules:
06:40:29.174 ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0xfffffa8007a16254]<<
06:40:29.177 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007938390]
06:40:29.182 3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa800790a680]
06:40:29.188 \Driver\atapi[0xfffffa80069d6c10] -> IRP_MJ_INTERNAL_DEVICE_CONTROL -> 0xfffffa8007a16254
06:40:32.375 AVAST engine scan C:\Windows
06:40:35.815 AVAST engine scan C:\Windows\system32
06:42:58.592 AVAST engine scan C:\Windows\system32\drivers
06:43:14.756 AVAST engine scan C:\Users\robert
06:44:12.130 Disk 0 MBR has been saved successfully to "C:\Users\robert\Desktop\MBR.dat"
06:44:12.138 The log file has been saved successfully to "C:\Users\robert\Desktop\aswMBR.txt"

Satrting to get random browser window popups. Also a massage that Acrobat has not been able to check for updates and a window asking to install Quick Time. Thanks.

Re-Run aswMBR

• Click Scan
  
• On completion of the scan, click the FIX button,
  
• There is a slight pause after clicking the 'Fix' button.
  
• Wait for the tool to report 'Infection fixed successfully', now reboot the machine.
  
• Rebooting the machine prematurely, before seeing this line will result in an incomplete fix.
  
  Note:After the 'Infection fixed successfully' message appears, the machine may became unresponsive. You may have to do a hard boot of your machine. That may be a side effect from the fix. All will be well after the reboot.
  
  
• Save the log as before and post in your next reply.

Here is the log after cleaning, reboot and rescan:

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-11-05 13:14:02
-----------------------------
13:14:02.329 OS Version: Windows x64 6.1.7600
13:14:02.329 Number of processors: 3 586 0x402
13:14:02.329 ComputerName: RMSSTAT005 UserName: robert
13:14:04.043 Initialize success
13:14:07.458 AVAST engine defs: 11110400
13:14:08.650 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
13:14:08.651 Disk 0 Vendor: ST3250318AS HP34 Size: 238475MB BusType: 11
13:14:09.821 Disk 0 MBR read successfully
13:14:09.824 Disk 0 MBR scan
13:14:09.831 Disk 0 Windows 7 default MBR code
13:14:09.835 Service scanning
13:14:14.164 Modules scanning
13:14:14.168 Disk 0 trace - called modules:
13:14:14.181 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
13:14:14.186 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007923060]
13:14:14.190 3 CLASSPNP.SYS[fffff880019b343f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80078f1060]
13:14:14.632 AVAST engine scan C:\Windows
13:14:17.487 AVAST engine scan C:\Windows\system32
13:15:43.859 AVAST engine scan C:\Windows\system32\drivers
13:16:02.534 AVAST engine scan C:\Users\robert
13:17:37.579 Disk 0 MBR has been saved successfully to "C:\Users\robert\Desktop\MBR.dat"
13:17:37.583 The log file has been saved successfully to "C:\Users\robert\Desktop\aswMBR1.txt"

how are things doing now?


gringo

So far I think it is finally gone. My Adobe Acrobat is running very slow - that's the only thing that seems to be an issue right now... Popups have stopped.

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.3
Java 2 Runtime Environment, SE v1.4.2


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

It can be updated by the Java control panel

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  
• An update should begin;
  
• follow the prompts

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM


• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis Installer
  
• Save HijackThis Installer to your desktop.
  
• Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  
• Come back here to this thread and Paste the log in your next reply.
  
• DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

If you have problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

MBAM Log:
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8108

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

11/7/2011 12:39:54 PM
mbam-log-2011-11-07 (12-39-54).txt

Scan type: Quick scan
Objects scanned: 226037
Time elapsed: 2 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\robert\Desktop\uSeRiNiT.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.



HJT Log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:46:57 PM, on 11/7/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\ShoreTel.exe
C:\Program Files (x86)\Ditto\Ditto.exe
C:\Users\robert\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\YoWindow\yowindow.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrobat_sl.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\RightFax\Client\FAXCTRL.exe
C:\Program Files (x86)\Iomega\Home Storage Manager\Iomega Discovery.exe
C:\Program Files (x86)\Microsoft Lync\communicator.exe
C:\Program Files (x86)\Plantronics\PlantronicsURE\PlantronicsURE.exe
C:\Program Files (x86)\Plantronics\PlantronicsURE\PlantronicsBatteryStatus.exe
C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\CSISCMGR.exe
C:\ProgramData\FLEXnet\Connect\11\agent.exe
C:\Program Files (x86)\Microsoft Lync\UcMapi.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sql07:8000/UI/Home.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Lync add-on BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Lync\OCHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ShowBarHelper - {A63FAD85-E943-4122-942D-0CD9B052EB8D} - mscoree.dll (file missing)
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: ShoreTel Web Dialer - {AE07101B-46D4-4A98-AF68-0333EA26E113} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [RightFAX Print-to-Fax Driver] C:\Program Files (x86)\RightFax\Client\faxctrl.exe
O4 - HKLM\..\Run: [Iomega Home Storage Manager] C:\Program Files (x86)\Iomega\Home Storage Manager\Iomega Discovery.exe
O4 - HKLM\..\Run: [Communicator] "C:\Program Files (x86)\Microsoft Lync\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [PlantronicsURE.exe] C:\Program Files (x86)\Plantronics\PlantronicsURE\PlantronicsURE.exe
O4 - HKLM\..\Run: [PlantronicsBatteryStatus.exe] C:\Program Files (x86)\Plantronics\PlantronicsURE\PlantronicsBatteryStatus.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ShoreTel Personal Call Manager] C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\ShoreTel.exe
O4 - HKCU\..\Run: [Ditto] C:\Program Files (x86)\Ditto\Ditto.exe
O4 - Startup: Dropbox.lnk = C:\Users\robert\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: Excalibur RSS Reader.appref-ms
O4 - Startup: YoWindow.lnk = C:\Program Files (x86)\YoWindow\yowindow.exe
O8 - Extra context menu item: &ShoreTel Web Dialer - file://C:\Program Files (x86)\ShoreTel\Web Dialer\MakeACall.htm
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre6\bin\npjpi160_21.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre6\bin\npjpi160_21.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: Lync add-on - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Lync\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync add-on - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Lync\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://locks.factorybrands.net
O15 - Trusted Zone: http://anf.fmpilot.com
O15 - Trusted Zone: http://www.fmpilot.com
O15 - Trusted Zone: http://www4.servicechannel.com
O15 - Trusted Zone: http://*.sql07
O15 - Trusted Zone: http://*.sql08
O15 - Trusted Zone: http://nmfm.workoasis.com
O15 - Trusted IP range: http://192.168.1.194
O15 - Trusted IP range: http://192.168.1.240
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {08D390AE-5101-4701-A89F-6C6DADCCC402} (MSN Photo Select Tool) - http://photos.msn.com/resources/neutral/controls/MsnPPick.cab?10,0,910,0
O16 - DPF: {0D221D00-A6ED-477C-8A91-41F3B660A832} (RSClientPrint 2005 Class) - http://dnr.wi.gov/WasteMgmt/wm/WMExternal/Reserved.ReportViewerWebControl.axd?Mode=true&ReportID=99b6f24451e34fb7b98ed7c0bfffa47e&ControlID=895aa3177b534575b83442168afd0827&Culture=1033&UICulture=1033&ReportStack=1&OpType=PrintCab
O16 - DPF: {2670A42B-22E7-46E5-BCA9-BF50CF6A80D1} (CAutoloadControl Object) - http://dinosrest2.no-ip.biz:81/bvip_setup.cab
O16 - DPF: {41861299-EAB2-4DCC-986C-802AE12AC499} (RSClientPrint 2005 Class) - http://sql08/ReportServer/Reserved.ReportViewerWebControl.axd?ExecutionID=mibfol55oesqg3mozqjmuprm&ControlID=abac4d5a6f3e4de3bf86a312dae3a802&Culture=1033&UICulture=9&ReportStack=1&OpType=PrintCab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.7.cab
O16 - DPF: {71D73A47-975F-11D1-AA77-00A0C98D86D4} (VoiceMessage Control) - http://192.168.1.240/shorewaredirector/VoiceMessage.ocx
O16 - DPF: {721700FE-7F0E-49C5-BDED-CA92B7CB1245} (Camera Stream Client Control Object) - http://65.44.139.2:9203/camclictrl.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
O16 - DPF: {7ECB1A47-6647-4B2C-A8DA-675569C9FF15} (Image Uploader Control) - http://www.mpix.com/customer/uploading/scripts7/ImageUploader7.cab
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {B479199A-1242-4E3C-AD81-7F0DF801B4AE} (Microsoft Download Manager ActiveX control) - https://msdn.vo.msecnd.net/pr/MSDownloadManager_en-US.cab?e=1624911450&h=257922df4d56ad0f5be36b0e4bfa8756
O16 - DPF: {CAA6C3B6-662B-4D14-BB64-EADB88213BFE} (IPCamPluginTMPT Control) - http://192.168.1.137/IPCamPluginTM.cab
O16 - DPF: {DB9DE2A8-D1BA-472A-B1F8-39697899DEF7} (HiDvrOcx Control) - http://pagerman.kguard.org/HiDvrOcx.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://akamaicdn.webex.com/client/WBXclient-T27L10NSP28EP2-12243/webex/ieatgpc1.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/controls/DigWebX2.cab?10,0,910,0
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = retail.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = retail.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = retail.local
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD RAIDXpert (AMD_RAIDXpert) - AMD - C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe
O23 - Service: Broadcom Management Agent (BrcmMgmtAgent) - Broadcom Corporation - C:\Program Files\Broadcom\MgmtAgent\BrcmMgmtAgent.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist Express Customer - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist Express Customer\290\g2ax_service.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files (x86)\PDF Complete\pdfsvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: RSMWebServer - Unknown owner - C:\Program Files (x86)\N-able Technologies\NRM\RSMWinService.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files (x86)\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: @%SystemRoot%\system32\tlntsvr.exe,-119 (TlntSvr) - Unknown owner - C:\Windows\System32\tlntsvr.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: uvnc_service - UltraVNC - C:\Program Files (x86)\UltraVNC\WinVNC.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Windows Agent Maintenance Service - N-able Technologies - C:\Program Files (x86)\N-able Technologies\Windows Agent\bin\AgentMaint.exe
O23 - Service: Windows Agent Service - N-able Technologies - C:\Program Files (x86)\N-able Technologies\Windows Agent\bin\agent.exe
O23 - Service: winrdp_service - WCCS - C:\Program Files (x86)\N-able Technologies\NRM\UltraVNCServer\winrdp.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 17686 bytes


The only issue I had was that there is no "Update" button in Java. I went to the site (www.java.com) and it said I had the latest version.
So far it's running ok, with the exception of Acrobat. I have Acrobat 9 Full Version, not just reader.

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
  O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
  O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
  O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
  O4 - HKCU\..\Run: [Ditto] C:\Program Files (x86)\Ditto\Ditto.exe
  O4 - Startup: Dropbox.lnk = C:\Users\robert\AppData\Roaming\Dropbox\bin\Dropbox.exe
  O4 - Startup: Excalibur RSS Reader.appref-ms
  O4 - Startup: YoWindow.lnk = C:\Program Files (x86)\YoWindow\yowindow.exe
  
  
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brakets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

If you have any problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the activex control to install
  
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
  
• Click on copy to clipboard and paste the results here in this topic
  
• you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

Found one item, but I think it was already in a quarantine....
C:\Qoobox\Quarantine\C\ProgramData\1kAlMiG2Kb7FzP.exe.vir a variant of Win32/Kryptik.UMH trojan

Hello

The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

So far so good. Thank you so much for the help. I'll let you know on Friday if all is still well.

you are most welcome and look forward to hear from you



gringo

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.