BleepingComputer.com: Identity Theft Attempt

My poor wife may have been hacked today and I am trying to figure out how or if it's just random events that seem like she's been attacked. Our son is home sick and she was home with him all day. She posted some photos on Facebook and within in 30 minutes the following happened:

1. Paypal said a transaction for a small amount had been approved.
2. She got e-mails from Facebook and TurboTax asking for temporary password resets.

She was able to have paypal stop the payment, they had flagged it before she called.
Facebook said the user logging into her account was in Jakarta (Screams IP mask or VPN) but she got that reset.

Biggest concern now is do they have all of our banking and financial records? Should we reset all passwords to all of these things? Or is this a random phishing attempt gone wrong. So far, since this happened about 10 hours ago, there has not been any credit card or banking activity that is not our own.

Very Bizarre. I've checked and reset our router to make sure that had not been hacked. Trying to figure out how they got access to those random things and if we should be worried.

Please help.

This post has been edited by Orange Blossom: 21 October 2011 - 10:10 PM
Reason for edit: Moved to more appropriate forum. ~ OB

Quote

Change all passwords to all accounts, and the passwords to any and all email accounts associated with any other accounts. This should be done from a clean computer, and not the one we're scanning for possible malware.

It would also be a good idea to call and check with companies concerning any accounts you may be worried about.

As for any malware being on your machine, let's see this:

I know it looks like a lot, but it's really just a lot of text asking for only 5 scans.

Once you've done these and posted the results in your next post, let me know how the computer is running.

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Download Security Check by screen317 from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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Please download and scan with SUPERAntiSpyware Free

• Double-click SUPERAntiSypware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  
• Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen and exit the program.
  
• Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:

• Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes" and reboot normally.
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

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Please download Malwarebytes Anti-Malware and save it to your desktop.

• Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.

Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  For instructions with screenshots, please refer to this Guide.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  
• If an update is found, the program will automatically update itself. Press the OK button and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

• Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  
• Click on the Scan button.
  
• When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked and then click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  
• Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

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I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on this link to open ESET OnlineScan in a new window.
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the
    icon on your desktop.
  
  
• Check "YES, I accept the Terms of Use."
  
• Click the Start button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check "Scan Archives" and "Remove found threats"
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, click List Threats
  
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• Click the Back button.
  
• Click the Finish button.

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Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
  
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  
• Now click the Scan button. If you see a rootkit warning window, click OK.
  
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  
• Click the Copy button and paste the results into your next reply.
  
• Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.

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Remember, after posting the results of these scans, let me know how the computer is running.

This post has been edited by TheShooter93: 22 October 2011 - 12:26 AM

Here are the contents of the Security Check log:
Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
Symantec Endpoint Protection
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java™ 6 Update 18
Out of date Java installed!
Mozilla Firefox (3.6.20) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
Symantec AntiVirus Smc.exe
Symantec AntiVirus Rtvscan.exe
Symantec AntiVirus SmcGui.exe
``````````End of Log````````````

SUPERAntiSpyware Free scan is done. Lots of cookies deleted. During the process, my wife's e-mail got an e-mail saying that it had been 24 hours since she registered for her HideMyAss Pro VPN service. The user name was not a name that she uses. Could this be a continuation of the problem or just normal spam? Starting the Malware Bytes scan now.

Malware Bytes Scan Completed:

Here's the log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8001

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

10/22/2011 5:16:19 PM
mbam-log-2011-10-22 (17-16-19).txt

Scan type: Quick scan
Objects scanned: 208522
Time elapsed: 17 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\ANTIVIRUSDISABLENOTIFY (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FIREWALLDISABLENOTIFY (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UPDATESDISABLENOTIFY (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

That could be just a coincidence, but let's find out the results of the GMER scan.

Running the ESET scanner now. Will run GMER when that is done.

Here's the ESET Scan Log:
C:\sitbciybda probably a variant of Win32/Agent.EIUQEUA trojan cleaned by deleting - quarantined
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\RBM78C5Z\C0[1].php a variant of Java/TrojanDownloader.OpenStream.NAZ trojan deleted - quarantined
C:\Documents and Settings\mroper\Application Data\Sun\Java\Deployment\cache\6.0\16\d1c5590-5b899d31 Java/Exploit.CVE-2009-2843.B trojan deleted - quarantined
C:\Documents and Settings\mroper\Application Data\Sun\Java\Deployment\cache\6.0\43\3647d36b-74713388 multiple threats deleted - quarantined
C:\Documents and Settings\mroper\Application Data\Sun\Java\Deployment\cache\6.0\50\3729ef72-69183cf3 Java/Exploit.CVE-2009-2843.B trojan cleaned by deleting - quarantined
C:\Documents and Settings\mroper\Application Data\Sun\Java\Deployment\cache\6.0\54\50a363b6-1aa936fd multiple threats deleted - quarantined
C:\Documents and Settings\mroper\Application Data\Sun\Java\Deployment\cache\6.0\60\5af370fc-603c74cf Java/Exploit.CVE-2010-3562.A trojan cleaned by deleting - quarantined
C:\Documents and Settings\mroper\Local Settings\Temp\jar_cache1254286264958677268.tmp multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\63\382f80ff-3bd130b2 a variant of Java/Rowindal.A trojan deleted - quarantined
C:\WINDOWS\Temp\jar_cache5381861054594342709.tmp multiple threats deleted - quarantined

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-10-23 07:52:03
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 SAMSUNG_HM060HI rev.YD100-15
Running: kc4dvz07.exe; Driver: C:\DOCUME~1\mroper\LOCALS~1\Temp\uftoypoc.sys


---- System - GMER 1.0.15 ----

SSDT 86319A78 ZwAlertResumeThread
SSDT 865689A0 ZwAlertThread
SSDT 862D2B38 ZwAllocateVirtualMemory
SSDT 862A2C50 ZwConnectPort
SSDT 861E0E50 ZwCreateMutant
SSDT 861DDE30 ZwCreateThread
SSDT 8652F0A8 ZwFreeVirtualMemory
SSDT 86259C50 ZwImpersonateAnonymousToken
SSDT 86408EF8 ZwImpersonateThread
SSDT 86EBD8D8 ZwMapViewOfSection
SSDT 865320C8 ZwOpenEvent
SSDT 86337AF0 ZwOpenProcessToken
SSDT 86266DB0 ZwOpenThreadToken
SSDT \??\C:\WINDOWS\system32\drivers\wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation) ZwProtectVirtualMemory [0xF66BE8B0]
SSDT 8600B800 ZwResumeThread
SSDT 86EB6618 ZwSetContextThread
SSDT 86352C68 ZwSetInformationProcess
SSDT 862B1C40 ZwSetInformationThread
SSDT 861E3C50 ZwSuspendProcess
SSDT 8626CA78 ZwSuspendThread
SSDT 863D8C80 ZwTerminateProcess
SSDT 862F6A78 ZwTerminateThread
SSDT 86EDA1F0 ZwUnmapViewOfSection
SSDT 862BAC38 ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 2E08 805046A4 4 Bytes [B0, E8, 6B, F6]
page C:\WINDOWS\System32\Drivers\oz776.sys entry point in "page" section [0xF66B3E34]

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip tcpipBM.SYS (Bytemobile Kernel Network Provider/Bytemobile, Inc.)

Device \Driver\tcpipBM \Device\bmktcp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp tcpipBM.SYS (Bytemobile Kernel Network Provider/Bytemobile, Inc.)

Device \Driver\tcpipBM \Device\bmksa wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
Device \Driver\tcpipBM \Device\bmknet wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp tcpipBM.SYS (Bytemobile Kernel Network Provider/Bytemobile, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- EOF - GMER 1.0.15 ----

There's really not much difference in the performance of the laptop. Is there anything else I need to do now?

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread.

Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic425577.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom