BleepingComputer.com: Need more help

I'm having trouble accessing the bios on start-up. I'vve read the instructions, but still having probs.

kxar

What model HP system is this?

How much RAM installed?

How large is C? How much free space currently in C:?

From what I see...you have a number of programs installed...which could easily account for any delayed system response.

I would start with...diabling every unnecessary IE add-on that is installed...and removing the torrent program, if such is still installed.

Louis

I've tried shutting down numerous times but computer just goes into startup mode. I've tried F1 F2 as instructions ssay (I have AMI bios) but it doesn't work.

Model SR2172NX
ZmEMORY (ram) 1.00G
32 BIT OS
fORGOT WHERE TO FIND - AMOUNT OF FREE SPACE ON 'C' DRIVE.
DON'T KNOW HOW TO - disable every unnecessary IE add-on that is installed...and removing the torrent program, if such is still installed.

Thank you for your help.

kxar

I've uninstalled uTorrent.

kxar

This post has been edited by kxar: 20 October 2011 - 05:54 PM

System Specs

To see the size of partitions/drives...Start/Run...type diskmgmt.msc and hit Enter. Post the info reflected for any hard drives, please.

To see what add-ons are installed...open Internet Explorer...click Tools/Manage Add-ons.

http://windows.microsoft.com/en-CA/windows-vista/Internet-Explorer-add-ons-frequently-asked-questions

Louis

C: capacity 106.02 GB Free 62.31 GB 59%
D: Capacity 5.77 GB Free 6.97 MB 12%
Status for both - Healthy

Add-ons
Java™ Plug-In2
MS XML HTTP 6.0
MS XML HTTP 3.0
M,S SILVERLIGHT
AVG SAFE SEARCH
ADOBE SHOCK WAVE FLASH OBJECT

THESE ARE THE ONLY ADD-ONS STILL ENABLED

KXAR

Since it appears that you are running Vista on 1GB of RAM...when I believe that 2GB is recommended for optimal performance...I think that you can't expect very much in the way of system performance, depending on what you have installed as programs.

I don't have Vista and have never used it, but my comments are general and germane to Windows XP RAM/system performance issues. I believe they would apply to Vista.

My solution would be to increase the RAM installed to what the system max is...and/or uninstall programs like MS Office which can use a lot of system resources.

Louis

http://www.google.com/#hl=en&sugexp=kjrmc&cp=29&gs_id=2s&xhr=t&q=AVG+Safge+search+slows+system&pf=p&sclient=psy-ab&source=hp&pbx=1&oq=AVG+Safge+search+slows+system&aq=f&aqi=&aql=&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=d566e0fbd09c8604&biw=1440&bih=699

This post has been edited by hamluis: 21 October 2011 - 08:39 AM

Already tried installing 2G stick. System won't allow it. Still I haven't had the problems (slowness / getting kicked off line) until recently. I'll get rid of AVG safe search. But can't something be done about getting cut off of the internet? I'm having some probs with MS Word. Could that program be infected?

kxar

If I read the specs correctly...that board can only support 1GB modules and the board has 2 slots...you cannot use a 2GB module.

I don't see a 2GB module of RAM for that computer...you may have the wrong type, IMO.

As for the other problems you touch upon without providing any real, useful info...I cannot speculate beyond what I have done thus far.

Louis

This post has been edited by hamluis: 21 October 2011 - 05:06 PM

What kind of real useful info do you want?

kxar

Details...when it happens, what happens, why you think it's a problem.

Any onscreen error messages relating to your "problems".

Exact type of RAM module...msnufacturer, model, any descriptive data which appeared on packaging or module...and location you bought said module from.

Louis

Details.

Screen freezes for 5 - 20 secs very often. (not responding) message pops up. This happens when on the internet and off. Happens in all programs.

About 12 times a day I get kicked off line. Modem DSL light goes red. Takes 30 secs - 5 mins to re-establish Happens when ever.

Flipping back and forth beteween pages (any pgs/any program) takes 5 - 10 secs. Sometimes longer.

This stuff ONLY STARTED AFTER FOLLOWING "GRINGO's" INSTRUCTIONS TO TURN OFF AVG PROGRAM TO LOAD HIS PROGRAM AND RUN SOME TESTS!

Before that I only had what I thought was a 'slow' computer. Problems are much worse now.

ERROR MSGS

(not responding) I see ALL THE TIME.
MS Word shows 'Disk is full' when I try to exit after saving info.

No other error msgs I can remember.

Memory stick was purchased at Best Buy / Geek Squad counter. I gave them info they asked for about my computer and then went online to a website to check exactly what kind / make / type / manufacturer of stick I could / should get.
They told me things about the computer I already knew (max 1G stick) and other things I did not know. Memory stick is NOT THE PROB.

What else do you need to know?

kxar

I don't do...and never have...Vista.

But your problems sound as if your system needs a clean install.

Theoretically, a user can try a repair install or run the sfc /scannow command...but I would just do a clean install. My standard starting point when attempting to eliminate system problems that leave no clues and cannot be attributed to anything concrete.

The only concrete hints you've mentioned...involve the miniscule amount of RAM.

If your problems (aside from your malware troubles which Grindo took care of) initiated from the time of infection and the cleaning procedures...I would say that there is a fair chance that key system files are missing or damaged. It happens. A repair install or running the sfc /scannow command...may address that...may not.

http://support.microsoft.com/kb/929833

Louis

If you don't do Vista...and never have, why are trying to help me with Vista OS?

Good quextion .

Could it be...because no one else has responded with with anything you deem helpful...thus far?

Louis